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3086 results found

  1. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

    16 votes

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  2. A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.

    5 votes

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  3. Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.

    1 vote

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  4. Please increase the character limit on the "Name" field of the "Number Detail Page".

    3 votes

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  5. When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.

    3 votes

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  6. Feature request to make reports shared with all super admins

    2 votes

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  7. Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.

    1 vote

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  8. Right now the IVR default settings for the greeting is for it to be played three times before transferring the call to the next step. Is there a way you could change that to a single playback?

    5 votes

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  9. I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.

    1 vote

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  10. As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.

    1 vote

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  11. We currently have a basic call handling settings and it is difficult to make changes as each level would have different behavior. Were hoping to have a visual way of seeing how the calls will route and where to find the settings.

    3 votes

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  12. Polycom's limit is up to 3 expansion module. Please allow this to work with RC account as well.Customer's verbatim: Contacts are not spreading out to all expansion modules attached to the desk phone.Our receptionist has a Polycom VVX410 with 3 expansion modules attached. The expansion modules are receiving power and the onboard phone setting recognize the 3 connected modules. We have filled the receptionist HUD with 100 contacts to utilize the expansion modules.Only the first expansion module is populating with contacts. In the web portal for this phone, I only get the options to select 0 or 1 expansion modules.The…

    2 votes

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  13. It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone.Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropdown under the phone itself to select an assigned user. This way it is intuitive.And please stop putting us through the order process to 'order' a phone I already own and charge me for a new line I don't need. This complicates the whole process and is unnecessary.

    3 votes

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  14. 12 votes

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  15. Requesting to have a feature for Dropped Calls History Report

    2 votes

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  16. I am running a business where there are very sensitive information. So, I would like to protect these information. So please enable this future to be able to block the others listening my calls. As super admin, I think that's a real simple future. Thank you!

    4 votes

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  17. We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…

    15 votes

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  18. We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all groups and members without having to opening multiple tabs.

    1 vote

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  19. It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.

    5 votes

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  20. You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules.We are a new customer, and currently there are no bank holiday rules in there. If we added these they would conflict with other rule timings. In order for this to work we have been advised we would need to delete all our live rules, put the bank holiday rule in and then re-add all the rest.We should be able to drag and drop these rules around without the need for deleting…

    9 votes

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