3614 results found
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Classes of Service
Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
1 vote -
"Apps" tile to have its own security permissions/decouple it from "Message Tab Shown in Main Navigation"
The request is to decouple the "Apps" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission.
Current limitations: The "Apps", "Workspace", and "Message" tiles are all tied to the "Message Tab Shown in Main Navigation" permission. There is no way to provision security role access to "Message" without also showing them "Apps" and "Workspace."
A related feature request would be to decouple the "Workspace" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission that is separate from the one for "App" and "Message."3 votes -
Reset and assign option for not activated lines
if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.
11 votesThis feature is targeted for release in Q1 2024. -
Limit Call Blocking Capability
Request is for the ability to prevent individual users from Blocking calls, as it could be seen as a risk if a legit number is spoofed, then blocked, then the real customer calls in with a claim and is blocked. Currently, Service Web is not granular on Blocking and the App seems to have the ability on its own. Some may want only admins to have this ability.
7 votes -
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
1 vote -
My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature
1) Add Attachments when opening a case2) Add functionality to add more than one attachment at a time - would love to see a drag and drop3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are expected to provide logs and a lot of data, update the system to support what is being required. Right now we are emailing outside of the case because the portal cannot support all of the data we are being asked to dump in the case or attach. It is extremely time…
2 votes -
Sending a recorded message to a group of phone numbers
For instance a reminder voice message to a list of phone numbers.
4 votes -
Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket
A partner who is working with us on this opportunity indicated that a competitor offers this feature and stated that it would be beneficial if we did as well: A competitor offers end users a star rating for quality after calls and if they report a low 1-2 star rating the end user can check a box that automatically creates a ticket and the call quality issue is investigated. Is there any similar functionality offered by RingCentral that speaks to this kind of proactive automation of addressing voice quality issues?
1 vote -
Option to search forwarded calls
Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
3 votes -
Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
31 votes -
Ring Central Queue Manager
Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
2 votes -
Main Admin Dashboard should be able to see extensions that are in DND or forward mode
as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
5 votes -
Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.4 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Missed call notifications for IVR menus
We have an IVR menu for after hours and find that many callers will not use the IVR and will hang up during the IVR messages. We would like to have missed call notifications so we can be proactive and call back those missed calls.
13 votes -
Billing: Licenses and Inventory should list all available licenses in the account
We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…
2 votes -
Allow a super admin to view ALL support cases pertaining to the company
As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.
17 votes -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes -
RC Admin Portal: Error or alert on duplicate role being created
Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.
3 votes
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