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3039 results found

  1. For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

    4 votes

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  2. Ability to delete user extension even if the activate directory is active on the account

    6 votes

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  3. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    3 votes

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  4. When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. The request is to restrict the email address located in the User Details<General and the messaging notifications of the user configuration settings, with the ability to restrict the email address filed to be based upon a defined email domain(s) that the customer can configure.

    1 vote

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  6. This would grant access to select users to be able to change queue members only without messing with the whole Group setting.

    1 vote

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  7. Rather than having to contact Ringcentral support to disable SMS on a specific number, it would be handy to be able to check or uncheck a box in the admin interface allowing that service (or other services, like fax).

    13 votes

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  8. The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all company numbers.

    2 votes

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  9. For every user, in user details/general tab there is a checkbox that states:"Yes, I would like to receive information on product education, training materials etc."I would like to be able to list all users with this box checked.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Provide fields to specify an alternate first and last name for users. This will help when a user has recently changed their last name, and unaware callers attempt to reach them via the dial-by-name feature using the previous name. It will also help callers to reach a user via dial-by-name when that user has alternate first names (e.g. Charlie, Chuck, etc.)

    1 vote

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  11. Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.

    9 votes

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  12. I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.

    2 votes

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  13. It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving us the chance to share multiple messages and so they don't have to hear the same thing over and over.

    5 votes

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  14. Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.

    5 votes

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  15. This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile.EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see who has enabled it, versus going through each users profile to verify.we cannot turn off total access to "screening', greeting & hold music" because we do need users to block numbers, etc.in this scenario, we do believe it is something a few users have turned on accidently and through the admin portal we can disable…

    2 votes

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  16. Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.

    7 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a details, then I would have to do that again in my contacts, but that would only be for me. If I want everyone else's contacts to be correct, I would have to export all of my contacts, and then import them for each user. That's a huge waste of time. The contacts…

    1 vote

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  18. https://ideas.ringcentral.com/ideas/CUSTCOM-I-755this is not what I requested at all. the functionality you described is what you can do FOR YOUR OWN NUMBER. As a super admin, you should have the ability to de-authorize app access FOR ANY USER IN THE ORG.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. We would like to have a custom voicemail notification subject

    2 votes

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  20. When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.

    3 votes

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