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2999 results found

  1. The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. RC Support has the capability of retrieving number/s from a disabled account

    1 vote

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  3. We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.

    25 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.

    10 votes

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  5. Clocking in and Out through Ring central

    1 vote

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  6. For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.

    4 votes

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  7. We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office.We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.

    1 vote

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  8. While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.

    5 votes

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  9. Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165

    3 votes

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  10. When exporting MOS and QOS stats from the analytics portal, graphs are not included

    14 votes

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  11. The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.

    1 vote

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  12. Move Limited extension templates to the same section as limited extensions or move limited extensions to the users sectionWhy are they in separate places?

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. It would be great to be able to activate limited extensions when creating them.The kitchen and breakroom phone don't need an email address assigned to them which means I end up assigning my own and I have to manually click on each email and activate them myself.We have hundreds of sites with phones like this and it is a major pain.

    4 votes

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  14. Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.

    1 vote

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  15. Thousands of auto repair shops use TekMetric (client billing software) AND RingCentral. To integrate the two programs would be so very helpful!!

    1 vote

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  16. Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.

    6 votes

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  17. I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the menu where the email is used and delete it / modify it

    3 votes

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  18. Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.

    2 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Please allow a Voicemail PIN number to contain repeating or sequential digits. It is easier to remember a PIN number if that is 4 digits only or if it is repeating numbers like 17777 or 1666.

    1 vote

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  20. In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)

    1 vote

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