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2999 results found

  1. To have more email accounts permitted to send fax via email.

    2 votes

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  2. Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.

    8 votes

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  3. I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add multiple different custom rules. It may be the way we have our queues but right now it is very confusing to do, and to have a separate place solely for holidays each year means we wont forget to have them in place

    1 vote

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  4. This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting if I am on an existing RingCentral call when someone else calls in.

    3 votes

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  5. For Emergency address information, some customers rely on their own address data that it collects through the customer contract so the information that is collected through service-web is not needed.

    1 vote

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Admin portal - request for administrators to be able to restrict the choice of Caller IDs (CLIs) in user extensions

    Scenario:
    If a user is permitted to select their own CLis (outbound caller ID setting enabled in their role), they can chose from a list of number in their App when they make outbound calls. This list consists of
    -their user DL number
    -their site number (if any)
    - the direct number of any call queues they are a member of
    - the main company number
    -any unassigned company number in the system
    This can lead to a very long…

    4 votes

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  7. there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user

    1 vote

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  8. We want an option that if a user extension is not available or if it is not during after hours, we can route calls to a paging extension instead.

    2 votes

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  9. We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the admin portal to allow me to select either by department or individual users who she can administer.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…

    1 vote

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  12. 3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

    1 vote

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  14. Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.

    1 vote

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  15. Right now Admins can still see who calls all lines, the ability to designate a line completely anonymous would be benficial.

    3 votes

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  16. Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.

    2 votes

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  17. As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.

    3 votes

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  18. can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr

    3 votes

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  19. Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.

    8 votes

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  20. This would be helpful for customers who are consolidating multiple domain environments to use SSO without Federating them.

    1 vote

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