3175 results found
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Outbound Caller ID Template Phone Numbers
The request is for user templates to leverage phone numbers assigned to sites while using the multi-site feature for outbound caller ID number settings. Currently, the only choices in the template for outbound caller ID number are "Company Numbers" and not the full list of other numbers currently associated to other sites.
3 votes -
Need Hot Desk to behave similar to regular user.
Request is to have Hot desk calling functionality be the same as what a typical user experiences. For example:
- A user's call coverage paths do not work. If the user needs their extension to ring another user after three rings and then connect to original user's voicemail, this does not work.
- If the user wanted to ring multiple users sequentially, it doesn't work.3 votes -
Role/Permission for ordering billable items (numbers, users, devices, meetings)
Request is for a new option in custom roles that restricts ordering new billable items (numbers, devices, users, meetings). Currently there is no good way to restrict a local admin from being able to order new items unless you restrict that person from also being able to "see" those items. For example, a local admin needs to be able to change routing on company numbers or make changes to users, but the current permission allows them to perform changes in addition to ordering new things. The desire is to more granularly control admin permissions, with ordering as its own "extra"…
3 votes -
Ability to use AD group membership for SSO versus email
Administrators would like admin access to each UID for those large corporations that are made up of individual UIDs. This becomes an issue when each UID is using Forced SSO so there is no way to create individual home office user accounts in every UID. Leveraging AD Group Membership would solve this issue.
3 votes -
Ability to have Administrator level control of user preferences within the RC App
Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.
3 votes -
2 votes
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Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
2 votes -
Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.
The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.
3 votes -
Download User List should include Caller ID by phone
Request is for the User List to also include Caller ID
3 votes -
No additional prompt for account info if signed in using SSO
SSO should not prompt for email/account info RC apps after sign in using SSO.
3 votes -
Limit emails from RingCentral to "all users"
Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.
3 votes -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
1 vote -
Changes to Extension List/Report
Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.
2 votes -
Remove the RingCentral app page at end of activation wizard
The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.
1 vote -
Create company template for inbound routing to go to a different extension
The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.
2 votes -
Provide correct in country dialing format for Toll-Free IVN's
The request is for the dialing format for each IVN to be added to be able to test the international numbers.
1 vote -
Dialing tool to test newly added Toll-Free IVN's
The request is to provide better tools to dial IVNs. This mainly pertains to in-country dialing for Toll-Free in Service Web. Currently, the customer has to find out how to first dial the number and verify that it's working properly.
1 vote -
Save and re-use configs across accounts
For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
- Users - phone type, role, dial plan (same extension #'s every location/position)
- Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID1 vote -
A TUI to access IVR features (announcements are the first priority)
By design, restaurants have no access to admin portal and can't make changes to messages. Some customers would like a Telephone User Interface access to announcements. For example, the ability to change recorded prompts/announcements in the call flow. This could be authenticated using either a PIN or only an available feature for a specific user.
1 vote -
Use Spreadsheet to add Presence Keys
Ability to use a spreadsheet to add Presence keys on the phones when building out a new site. Without this, 1 key at a time on 10 phones takes a long time.
1 vote
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