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3086 results found

  1. The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.

    7 votes

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  2. I have the voicemail PIN feature for x1138 removed completely, please? We don't need it used on that extension.

    8 votes

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  3. Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.

    11 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. 1 vote

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  5. We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support

    1 vote

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  6. I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.

    2 votes

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  7. Overview:The current fax transmission report notification system sends notifications via email, providing essential details about the transaction. However, it lacks the capability to edit and display the company's fax number instead of the main number. This enhancement is crucial as it ensures that the transmission report serves as valid proof of transactions sent using the company's fax number, enhancing accountability and clarity.Feature Description:Customization Capability: Enable users to specify the company's fax number to be displayed in fax transmission report notifications sent via email.Email Template Modification: Modify the email template to include a field for the company's fax number, allowing users…

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. Our client wants to have the option to import contacts using a .csv file containing contact numbers that have commas for pauses. Currently, it is not allowed to push through due to format issues.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. option to adjust users timezone to call queue as there are different call queues and users are on different timezone

    5 votes

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  10. We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account

    1 vote

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  11. Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.

    This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.

    We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.

    1 vote

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  12. An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.

    1 vote

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  13. would like to have a report on how the keypresses has been utilized on the IVR

    3 votes

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  14. Based on a ChatGPT OpenAI search on blocking (not recording) calls for 2-party consent states, it was recommended to create a custom rule with an action Do not call record, but as we've found out that option/action is not available.

    Would it be a simple update to add that option to the custom rules actions/options with the backend code instead of creating some altogether different?

    5 votes

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  15. It would be a great help if we can set up a fax only option inside the Admin portal. Wherein, we can have it behave like a message only extension.

    We can have the customer set up a fax only number to this extension.

    4 votes

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  16. This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.

    1 vote

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  17. Due to the number of sites we have, but accounting department would like the billing invoice in an excel format so they can formulate the cost management to each site easirer. The PDF version doesn't work for us and converting the PDF to Excel is just a mess.

    5 votes

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  18. We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
    upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well

    1 vote

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  19. Wanted to be able to see all the downloaded call logs on this page "Download History"
    Wanted to be able to navigate or access all the downloaded call logs on the Download History tab

    1 vote

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  20. We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.

    36 votes

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