3350 results found
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Call Logs and Recording Deport
The ability to generate and export a report containing both call logs and call recordings in a single file.
1 vote -
Setting Schedules on Limited Extensions
Customer are using Yealink phones
We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.
2 votes -
Greeting recording using calling option for RC app endpoints
Currently we have a limitation of recording greetings using "call to a number" option. When the call is placed to an internal number in the account with user using RC app as endpoint, the call to record announcement will not get connected. This works currently only if the user has a direct number assigned or if a hardphone is used. Could you please consider this feature, so that a announcement recording also using Jupiter app via Call feature is possible?
2 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…13 votes -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
11 votes -
linked accounts caller ID
For LINKED ACCOUNTS
Users should have the ability to set their CALLER ID to their COMPANY NAME when dialing INTERNAL CALL
Company name should also be part of their contact information in Corporate Directory1 vote -
per
privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.
1 vote -
Ability to disable incoming call ring when on a current call
We have set the members of our call queue Maximum concurrent calls per agent to 5 the feature works however, when if the user is getting a second call on the call queue the user can hear the ring from his headset to his app, we contacted support we were advised to go to settings> Audio> Ringtone and notification volume and also we were advised to disable the settings on the Presence "Ring my phone when any user I am monitoring rings" but this did not work for us, it would be helpful if there is an option we can…
1 vote -
disable external call forwarding for everyone
We've been thinking about a new policy that could help boost our company's security. The idea is to disable call forwarding to external numbers. This could be a great way to keep our confidential information safe and make our internal communications even smoother.
We'd love to hear your thoughts on this! If you have any ideas or concerns about this potential change, please don't hesitate to reach out to our friendly IT support team. Your input is super valuable and will play a big role in our final decision.
2 votes -
Private key for wireshark to analyze pcap files
We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
2 votes -
DELETE MULTIPLE CHAT MESSAGES
DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.
This feature is available for voicemails, calls, & texts already!3 votes -
Limit registration is registering with corporate email
Limit a user's ability to register for RingCentral with a corporate domain that already has an account. For example, if we have in our portal acme.com, then any user that tries to register for a RC account with acme.com will get denied and redirected to their IT Admin. Also, if we could register multiple domains to limit the registration that would be excellent. Verification of domain ownership would be done via TXT records.
3 votes -
Ability to Turn Off Infinite Call Looping
The customer wants to have the ability to be able to have the call be routed to the same extension more than two times instead of playing an error message and then disconnecting the call
2 votes -
Automatic | On-Demand Call Recording Announcement Language Options
Currently, the On-demand and Automatic Call Recording announcement can only be set in the "Main Site". Businesses that have other sites or different call routing for other languages don't have the option to create a separate call recording announcement with a different language.
It would be better if Automatic and On-Demand call recording announcements have the option to create another announcement with a different language that can be set to the call routing to the department who handled the customer calling with a different language and for the caller to also understand the announcement.
8 votes -
Add "Comments" Field to User Details
It would be helpful to add a short note for some user accounts. Things like "on maternity leave until 30 June" or "temporary employee" or "this user has been terminated, but do not delete account pending legal action"
1 vote -
add extension number to main site
We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.
1 vote -
View rejected/declined calls in the downloaded call logs
A feature in which we can view the rejected/declined calls in the downloaded call logs
2 votes -
Bulk add of video pro user
we need to add 6000+ users to the account but they will have video pro licenses only.
2 votes -
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
1 vote
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