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  1. From the User's Ring Settings, we have an option to add an external phone number to forward the call and we have an option to edit the number to change to a different one instead of deleting it and adding a new number. Now it is not available and we only have the option to delete it. It would be helpful to add the option to edit the external number on a call forwarding of a user.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  2. Have the option to manage these buttons like a regular presence option

    1 vote

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  3. Hello RingCentral. Whoever is in charge of faxes needs to be fired for being a complete idiot. I need proof that a fax was sent. Is there a fax confirmation page/fax transmission log with RingCentral? NO! Why? Is it because the fax division are smart and hardworking? Obviously no to both of those questions. I cannot conceive of the stupidity it takes to overlook such an important feature. I'm sorry for the vitriol in this message but your laziness and lack of forethought and follow through has cost me an extra hour of work on a Sunday that I don't…

    6 votes

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  4. Can we have a feature in admin portal wherein we can mass provision desk phones?

    4 votes

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  5. If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!

    5 votes

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  6. Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.

    But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.

    1 vote

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  7. It would be great to be able to break down the roles per locations within RC.

    Call queue managers should have a check box to select whether they want access to voicemails or not. I have regional directors that would like to access call recordings and logs but do not want to receive voicemails as well. Unfortunately, in order to see the call logs the managers must currently have full access.

    1 vote

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  8. All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.

    10 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. ability to delete the main Super Admin extension from the Admin portal

    17 votes

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  10. Unfortunately, the current custom role lacks the capability to change roles within the user management section for that specific custom role. Allowing this ability could potentially lead to the customer changing their own role to a Super User, raising concerns about misuse or incorrect platform configurations, as well as unauthorized access to privileged information.

    Our objective is to empower the customer administrator to modify the ability of end devices to dial international numbers when necessary, without providing them with broader role-changing capabilities. Essentially, this enhancement request revolves around a straightforward adjustment in call restrictions.

    4 votes

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  11. deleted users fax log should still show the name and/or extension and not just the phone number

    2 votes

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  12. Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

    12 votes

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  13. Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in…

    6 votes

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  14. Customer wants to customized the dial pad to easy to click the park tab and no need to click the 3 dots.

    6 votes

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  15. Ability to choose external number option for the "When maximum wait time is reached, send caller to" in the wait settings of the Call Queue even when in Standard plan.

    1 vote

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  16. Block Number to Limited Extension Feature. Add setting on limited extension to block numbers.

    2 votes

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  17. We are trying to set a time schedule on custom rule for user extension, we would like to set the schedule 9:01 pm to 8:59 am however the time option on the custom rule is 15 minutes interval we would like to be able to set it in minutes interval

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. https://pp.s3.ringcentral.com/polycom/backgrounds/rc_320x240.jpg I would love to be able to adjust add company approved backgrounds for our polycom phones.

    3 votes

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  19. The client wanted to have a feture within the IVR system that can authenticate and get the caller's information before they answer the call.

    1 vote

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  20. When, as admin, you click the Msg item in the extension list under users you get the "enter password" window. If you click "cancel" here, it completely resets your session and all of your filters and search parameters are gone.

    I would like to suggest you not do that. Now you have to redo the filter and search list from scratch each time.

    1 vote

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