3536 results found
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Capability to ring the user extension or route the call directly to the voicemail
When call was routed to the user extension, we should have the option to ring the user or route the call directly to the voicemail of the user to leave a message.
1 vote -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
22 votes -
An option to disable the missed call notification via email for business hours only from call queue
An option to disable the missed call notification via email for business hours only from call queue
1 vote -
Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
30 votes -
Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
41 votes -
Be able to classify in folders the user settings templates
Currently all "User settings templates" can be sort by name, created date.. which requires to have a naming convention to find the good templates.
Is it possible to be able the classify the user template under folders and subfolders.
For example if I have several user settings template to manage all bank holiday then I can put all of them in the same subfolder.It will be much easier to manager the templates like that.
Thanks
2 votes -
Have a setting where ONLY Admin can change user's passwords, or password changes have to go through ADMIN
Only allow for password changes for users through the Admin Portal or have to go through Admin to make password changes
1 vote -
Display User's Direct Number in "Forwarded To" Field on Call Log
It would be greatly beneficial for us to have the option to display the user’s direct number in the "Forwarded To" field of the call log when receiving calls through the RC App.
Currently, when a user—who only uses the RC App—receives a call, the system defaults to showing the main number under "Forwarded To." This can lead to confusion and makes it difficult to identify the intended recipient directly.
We believe having the ability to show the user’s direct number instead would greatly improve clarity and call tracking.
1 vote -
IVR Routing: Return Call to Dialed Number When Keypress is Selected in IVR
I finally got they Poly phones plugged in at my remote restaurant. I have an IVR set up & I have all the prompts set up but I cant find where to set it to USE this menu when someone calls.
the phone # for this remote restaurant is 317-548-0749. it should go to the IVR Menu called 3141 Menu. then if they press 3 it should ring the physical phone at the restaurant.Summary:
caller dial the user number route call to IVR when caller press key press 3 it should route back the call to the number dialed…
2 votes -
Using Multiple Entity IDs to one RC Account
Ability to use multiple Entity IDs on different region to only one RingCentral account
6 votes -
Adding Users with phone numbers
When adding multiple users on the account, it should assign a phone number to each users but the phone number must be sequential and not just a random number.
1 vote -
Allow call flip to another extension
Allow/an option to link an extension direct number to call Flip for a seamless call transfer.
2 votes -
Allow manually entering time for schedules and 24 hour time
Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.
Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…
4 votes -
Make selected user more prominent
Make the selected user more prominent.
This should be a simple CCS fix.
See the attached image for what I'm on about.
I dare you to find the selected user in 2 seconds, especially when scrolling a long list of users.4 votes -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
5 votes -
performance reports
To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.
However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.
Please have the option to save performance reports with custom time and…
17 votes -
Call recording announcement to announce once on call queue overflow
We have set a call queue on our account to overflow to different queue when the queue is full as per testing with technical support when the call is transferred to another queue the call recording announcement plays again, we need an option to have the recording to only play once if the call has transferred to overflow
1 vote -
Include silence in the Ring central recording
we are integrating RingCentral with our record that supports different flavors including sip, sip rec, etc... When the customer plays a call back and the call was put on hold, we'd like to record that silence as well
1 vote -
Feature Request – Allow Support Agents to Remove Email Addresses Upon Request
Hi RingCentral Team,
I’m reaching out to request a reconsideration of the recent policy change regarding email address removal. Previously, we could request RingCentral Support to remove or update an email address on our behalf, but now we are required to log in and make the changes ourselves.
While I understand the importance of data protection, this change has introduced unnecessary inconvenience and frustration for customers like us. In many cases, our users may not have direct access or technical expertise to perform these changes, which makes it more difficult to manage our accounts efficiently.
I’d like to request:
A…
3 votes -
Assign a phone number automatically to a user.
The customer is trying to add a user and would like to assign a phone number starting with a specific area code automatically to a user. They can add a phone number but he needs to assign the number manually.
1 vote
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