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3039 results found

  1. "Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Currently, the robocall blocking feature is available to the system mailbox extension only. It would be nice to have users individually have an option to enable/disable this feature.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  3. It would be better if we get more than 200 message on the voicemail storage, so that a company will not miss any messages from a caller. Also, having an easy voicemail reports that can see the total amount of voicemail for each of the user extensions.

    4 votes

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  4. Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.

    4 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  5. End users have the ability to add many personal contacts to their extension. Currently, due to API batch size limitation on 50 can be deleted at a time. For a user with thousands of contacts this can be very time consuming to delete contacts at only 50 at a time.

    12 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. Capability to retrieve deleted sms for deleted extensions.

    9 votes

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  7. Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Allow Admins to add Pictures to user profiles so the company can fully leverage the desktop notifications. It would be great if everyone added their company photo, but 90% do not. I could easily have an admin on my team do it for everyone.

    3 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  9. Have a feature where a fax can go through without moving to the contact center when a customer sends a fax with a custom rule engaged to be custom routed to the contact center

    4 votes

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  10. Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?

    4 votes

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  11. Sending this idea to create/ allow custom rules for direct numbers to be able to forward SMS to different extension based on work hours or after hours

    3 votes

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  12. Customer want to know if callers are dialing his personal phone number or his RC phone number but at the same time he wants to see the caller id of the caller.

    3 votes

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  13. Be able to see the number that the caller dialed in the IVR, as of now if the caller hits 1 it is not routing to the correct one but 10 which we changed to make the caller go to the correct menu. I have put a ticket in with RC but they said that this is not available at this time and to put an idea ticket in.

    3 votes

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  14. Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.

    For example:
    The current set up is Outbound Call/Faxes>
    Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.

    3 votes

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  15. We want to be able to see the name of the extension in the company directory even when the extension was used only as the operator extension for faxes.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  16. Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

    14 votes

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  17. When we're waiting for a number to be ported in I think it would be highly appreciated if we can set it up as a Substitute caller ID so we could use the RingCentral system as soon as we got it instead of waiting for the numbers to be fully ported.

    2 votes

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  18. It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…

    7 votes

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  20. I received a call where a customer wanted an option to be notified by SMS for received and sent text messages. Also, wants to include another RingCentral number or extension in getting the notification.

    5 votes

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