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2999 results found

  1. The direct debit option is currently exclusive to UK and EU accounts.

    2 votes

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  2. Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.

    3 votes

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  3. Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.

    3 votes

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  4. Display primary number beside user name under user with extensions list

    2 votes

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  5. No Phone preview for Cisco 8851 on the Admin portal for users under the Presence setup

    1 vote

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  6. To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number

    1 vote

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  8. Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks

    15 votes

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  9. Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Customer reported that he was unable to access Service Web, and his colleague could not report the issue as the option of "Service Web" ws not available in the drop-down menus to report the access issue.

    2 votes

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  11. If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?

    1 vote

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  12. Notification of who answers the phone sent as a notification in real-time like the emails

    5 votes

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  13. Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.

    2 votes

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  14. I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.

    2 votes

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  15. Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier

    4 votes

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  16. I have guest users on my account that I wanna be able to manage and convert as an actual user extension.It will be easier to have settings to have these guest users converted to an actual user extension

    2 votes

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  17. The ability to control the default notification preferences (through templates if possible) would be very handy. we noticed that when a teams message group gets created some users notifications for that team will be muted by default and they will not get any notifications about messages from that team.

    3 votes

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  18. It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details

    8 votes

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  19. The customer wants to have an option for him to access Admin Portal directly from the RingCentral Mobile app like what we have in our Desktop app for them to easily be directed to the website.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. We need a report of every call that number or the "unknown" number has dialed.

    1 vote

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