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  1. Us account admins need to ensure all user phone numbers are added to our active TCR campaign, but at this time it is not easy to do. Would it be possible to add a TCR Campaign column to the user list download or phone number list download? Or maybe make the TCR assigned numbers list exportable?

    14 votes

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  2. Have an option to customize key presses including # and *

    2 votes

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  3. A feature in which we will have the capability to export a list on Phones & Devices > User phones tab same like what we have in user with extensions tab

    2 votes

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  4. The customer would like to add a special number at the beginning for incoming caller ID if the routing would be going through the IVR menu and then through the customer's external number

    2 votes

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  5. Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number

    1 vote

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  7. A call queue has a variety of employees that may also have significant turnover. Having yet another pwd is inefficient and should be the Admin's option.

    3 votes

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  8. Feature Description: The proposed feature aims to enhance call log visibility within the RingCentral platform, specifically targeting calls that are forwarded from another carrier to RingCentral. Currently, users have limited visibility into the journey of forwarded calls, making it challenging to diagnose issues originating from the forwarding number to RingCentral. This feature seeks to address this limitation by providing comprehensive call log reports that detail the complete call journey, from the originating number through to RingCentral.Feature Benefits:Improved Troubleshooting: Enhanced visibility into the complete call journey enables users to diagnose and troubleshoot issues more effectively, leading to quicker resolution times.Comprehensive Reporting:…

    2 votes

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  9. To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not

    2 votes

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  10. create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.

    2 votes

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  11. Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.

    22 votes

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  13. We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement

    2 votes

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  14. A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.

    2 votes

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  15. The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.

    3 votes

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  16. a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.

    3 votes

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  18. Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. On IVR Menu, customer wants to identify which key option the caller press on key presses

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.

    2 votes

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