3885 results found
-
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
9 votes -
Automatically turn off ringing notification for pickup calls during an active phone call
Have the capability to turn off the ringing notification for pick up calls during for pick up members when they are in an active phone call.
1 vote -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
end message notifications to one email to all accounts at once
we want to change all the accounts to send message notifications to one email. In each account, in the messaging notification there is a field for specified emails. I'm wondering if there is a way to change this for all accounts at once, instead of going into each one to change it.
1 vote -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
external directory contacts you cant disable for some users
Is there any way to disable the External Shared Contacts directory contacts to a group of users ? or i would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.
so want to disable for certain users
I need to add 60 users to my account , but want certain users will all contacts some users with no contacts , some with restrictions1 vote -
performance report excluding weekends
Customer created a Dashboard from Performance Report, and would like to Exclude weekends when they pull up the report. Being unbale to exclude weekends on a monthly report really impacts averages and data
2 votes -
Apply Template to Update Security Questions in Bulk
Ability to have an option to apply a template to do bulk update of the security questions.
4 votes -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
4 votes -
Pickup a single users call
I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.
2 votes -
presence templates
Customer would like a template option for phone presence to include the newly added feature to enable
Use Call availability to user Presence
and
Use Unified availability to set Presence
This was included in RC411 3595
https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal4 votes -
Schedule Templates
Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).
10 votes -
Change Landing Page for Meetings
On occasion, when you click on the "Meetings" tab in the admin portal, the first thing it tries to load is the recorded meetings, even if you are not looking for that and sometimes the page takes forever to load then times out. That should be changed in the event you are trying to get to Rooms or changing a particular settings in meetings/webinars/etc..
1 vote -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
13 votes -
DSCP for RCV
The customer would like to get the QOS setting for DSCP marking from RCM to RCV.
1 vote -
Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files
As an admin trying to figure out why my upload is not working, I would appreciate having an indication that error messaging exists in Column L of the ExternalSharedDirectoryXX-XX-XXXXdraft.csv by way of a clearly named column header. If a clearly named column header is exceedingly challenging to implement, some language in the accompanying email (where subject line is re: External Shared Contacts Directory Contacts Uploaded Failure) would be more helpful than no indication at all. Attached here is a screenshot where a filter on the unnamed Column L makes the otherwise-invisible errors below the fold discoverable.
1 vote -
Bypass Login Lockout Period
User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.
2 votes
- Don't see your idea?