3676 results found
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Please have call recordings on a single line for calls that have been transferred - 1 recording total
Please have call recordings on a single recording for calls that have been transferred - 1 recording total when incoming call has been transferred to another phone/employee. It is difficult and frustrating to have to search and listen to multiple recordings for a single call.
2 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
Add support for Individual and Bulk Site assignments to DIDs in Number Inventory
Current Situation: Phone Numbers in Number Inventory can have Site assignments today.
Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.
Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.
2 votes -
IVR Settings: Caller can only enter actions after the prompt finished playing
there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing
2 votes -
Call Handling Template - Notify of Conflicting Rules
When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).
We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…
4 votes -
Customize data retention
Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).
66 votes -
Would like to set the Site Name for numbers in Vault
I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.
1 vote -
Identify keypress of third-party IVR
A feature in auto receptionist > Custom rules to identify what is the selected keypress from the IVR menu of a third-party company calls to Ring Central
2 votes -
allow call queue managers to view all user performance reports
cx would like all call queue managers to also be able to see the performance report of all users in the account.
4 votes -
Dial by name directory to offer more than 20 names
Dial by name directory to offer more than 20 names
2 votes -
Disabled Zero dialing on specific extensions, Message only Extension
Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.
1 vote -
disable external call forwarding for everyone
We've been thinking about a new policy that could help boost our company's security. The idea is to disable call forwarding to external numbers. This could be a great way to keep our confidential information safe and make our internal communications even smoother.
We'd love to hear your thoughts on this! If you have any ideas or concerns about this potential change, please don't hesitate to reach out to our friendly IT support team. Your input is super valuable and will play a big role in our final decision.
3 votes -
It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
9 votes -
Disable Call Monitoring Notification
Ability to disable call monitoring notification when monitoring another user. This is for the users to be unaware that they are being live monitored. Quality purposes.
20 votes -
Have the ability to configure "Accept Queue Calls" in all pre defined Roles
After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.
1 vote -
Updating the greeting of Message-Only extension thru phone call
Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.
1 vote -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
6 votes -
global admin-level override to apply the changes to all users automatically.
customer would like to have A global admin-level override to push changes from one user setting to another automatically.
For Example:
The user changed the Incoming number display. The admin user should have access to apply it to all users.
1 vote -
Change Outbound Caller ID in bulk for all extension options
Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.
5 votes
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