3039 results found
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Ability to still see (Admin) the user's deleted voicemails
Reporting system, it would be great if you could see a voicemail from the admin side after a user deleted it.
2 votes -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote -
Blocked "Robocall" Visibility
We have seen repeated instances where fully legitimate callerIDs are being blocked by the RC robocall/spam filters. While this is a useful tool, in our experience the blocking can be too aggressive, to the point of blocking, for instance, a nearby county courthouse and a major medical provider's faxes. We recently ported a department fax line into RC and the department staff almost immediately started complaining about a big drop in quantity of received faxes. None of the sender's published fax numbers hit our call log, and it took us a while (too long) to figure out that maybe RC…
2 votes -
Option for Admins to download SW configurations to offsite server for disaster recovery
To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.
2 votes -
Bulk Update to the Email Domain of Users
Import this change in bulk instead of hitting each user individually. Saves time.
5 votes -
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.
9 votes -
IVR setup for internal calls
Needs to add an IVR Menu to more than one Phone Number/Extension through internal calls. When you dial a certain extension like Ext. 581 for a call queue group it will play the IVR Menu.
1 vote -
allow admins to access user voicemail through sso
As an admin, you can listen to users' voicemail messages. When you go to do this, you are forced to enter your admin password. However, if your tenant is configured to force everyone to use SSO and not allow RC passwords to be set, you cannot set a password to do this.
Can RC configure this feature so it uses SSO to authenticate, voicemail PIN, or some other thing that isn't a RingCentral password for those of us who don't have RC passwords?
1 vote -
Add more carriers on Notifications to notify via SMS
It's best we can add more carriers from the list to notify via SMS.
1 vote -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes -
All Account Extensions Section in Admin Portal
Requesting to have a section/area on the Admin Portal where all extensions (Users, limited extension, queue and IVR ) can be seen.
1 vote -
Wants to have template in adding members on multiple parking locations.
Wants to have template in adding members on multiple parking locations.
1 vote -
Ability to filter Business Analytics by Toll-Free Numbers
Currently, the Business Analytics portal only has the option to filter Widgets by Company Numbers. I would like the ability to filter by all Toll-Free numbers on the account. Frequently, Toll-Free numbers are not only assigned to the company, they are assigned to Call Queues, Users, etc. I would like to have the ability to pull in all the locations where Toll-Free numbers are assigned in one Widget.
1 vote -
Auto DND Feature after certain period of inactivity
We should have an option to put the Agents on auto DND after a certain time of inactivity as at times they forget to do the same and if call handling is set as longest idle we do lose the calls.
1 vote -
Increase Number of Allowed Recordings
Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.
6 votes -
Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket
Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but are not on the can be monitored" list, are usually higher managers/support staff that shouldn't be monitored but should be notified when someone has been given call monitoring capabilities
5 votes -
Ability to block multiple phone numbers into Blocked
The number of Spam calls is growing every day.We need the ability to load multiple phone numbers from a file into the Block Spam feature
4 votes -
Call Parking
When we park calls to get information we continue to get other calls and have to refuse them to get back to the dial pad. Is there a way that we can hold or park a call and not get calls?
1 vote -
Put a label for recording/uploading greeting button
It's best to put a label to avoid confusion when we need to upload a customize greeting. Instead of just a red dot/button put a label that it says 'upload'.
1 vote -
Ability to run reports using Filter in License and Reports
When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.
15 votes
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