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Phone & Messaging

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2999 results found

  1. to have the ability to add user with a video license only with direct number (not MVP license). For this user to be able to send and received SMS messages only and not to make and received calls on the phone number using the RC app.

    1 vote

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  2. Have an option to update lines 1 and 2 in presence

    1 vote

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  3. RingCentral app. support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.

    4 votes

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  4. ...ssages) to their patients.. Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded messages) to their patients.

    1 vote

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  5. feature for RC where they can unified the 2FA to a single phone number.

    1 vote

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  6. Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.

    1 vote

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  7. ability to update shipping address per site and cost center without placing new order first

    1 vote

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  8. We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.

    1 vote

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  9. Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording

    7 votes

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  10. Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.

    3 votes

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  11. It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt

    3 votes

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  12. Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email

    3 votes

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  13. spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking

    1 vote

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  14. Capability to know the total amount of SMS in the Inbox

    2 votes

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  15. If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system

    5 votes

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  16. It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.

    2 votes

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  17. We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.

    1 vote

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  18. option to create group, then add the group in RC app for quick dialing

    1 vote

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  19. We aim to have the ability to deactivate HIPAA compliance for a particular user.

    1 vote

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  20. looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.

    1 vote

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