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3086 results found

  1. To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not

    2 votes

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  2. create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.

    2 votes

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  3. Ring Groups to have their own tab under the "Phone System/Groups". It is odd that to have this functionality you need to go to the "Users with Extensions" tab and have specific labeling so you know its a group and not just a user with extension. This feature is heavily used in almost all on prem systems and should be under its own category under the phone system / groups. This would be beneficial both for end users and admin organization and ease of use/finding the difference between users setup as normal extensions and specifically for Ring Groups.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. We wanted to create an extension which will play a recording that will discuss the terms and agreement with the caller and capture the responses of the caller on the agreement

    2 votes

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  5. A Notification sent to the Super Admin would be helpful if there will be changes done on the account like call forwarding and IVR flow, including of who made the changes.

    2 votes

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  6. Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    8 votes

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  7. The customer is texting from Mexico - it would be nice if RingCentral had an international SMS feature that supports countries of origin like Mexico to other international countries.

    3 votes

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  8. Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.

    2 votes

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  9. a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  10. We need to have to be able to export all extension on the account the only available download is on the User/ User with extension/ download what we need is an export for all the extension on the account including call queue, message only extension etc.

    3 votes

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  11. Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.

    5 votes

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  12. Suppose we have Queues A, B, C, and D that all have some sort of rules that might direct a call to Queue 1. The Agents on Queue 1 need to know where that call originated. We have customers calling in to Brand X. We have a team of agents that answer "Thank you for calling Brand X, how can I help you?".Separately, we have customers calling in to Brand Y, where we answer "Thank you for calling Brand Y..."Sometimes, all of our agents our busy, so a call gets routed to our overflow team. Our overflow team might take…

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. On IVR Menu, customer wants to identify which key option the caller press on key presses

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. A feature that will allow voice prompts like "Say 1" to navigate instead of Keypresses.

    2 votes

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  15. Have the system auto-dial our area code, or to preprogram a button where it will issue the area code prior to dialing out. For example: the telephone number would be 1-555-999-1234, there's a way to have the system predial the '555' so all we have to do is enter in the 999-1234.

    2 votes

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  16. We did contacted support and we advised that the warranty will be voided, It would be helpful if there is a interface on the online account where the admin can see the list of the phone passwords for the account

    2 votes

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  17. A feature where we can set 2 or more extensions in zero dialing

    2 votes

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  18. A feature in which a call queue extension can be set as a voicemail recipient of another call queue.

    2 votes

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  19. The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.

    2 votes

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  20. Would like to be able to assign extension numbers to CCRNs so that CCRNs can be dialed with their 10 digit phone number AND their internal (in our case, 4 digit) extension.I know this can be accomplished by setting up a queue or user, but this seems like a workaround. The CCRN numbers should have native extensions and not rely on a call queue or a user (ring group) to assign an extension number to it.

    2 votes

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