3952 results found
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Add account wide hold music option
We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?
20 votes -
Restrict Standard User To modify Setting
I would like to have a way that restricts standard user to modfy there Incoming call rules specially the schedule hours because of lthe businesses now are hiring remote workers.
5 votes -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
12 votes -
SMS Reporting | Distinguish between internal and external SMS and Track failed SMS attempts
We would like to request an enhancement to the current SMS reporting system on the admin portal. Specifically, we need the ability to:
Distinguish between internal and external SMS – The current reports do not separate internal SMS from external SMS. A clear distinction in the logs would help us easily identify and filter these messages.
Track failed SMS attempts – Currently, there is no way to track failed SMS attempts. Adding a feature to report on failed SMS deliveries would provide more visibility and allow for quicker troubleshooting.
1 vote -
Quick links to previous changes made in the admin portal
We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.
7 votes -
Force users to change their voicemail pin every X amount of days
Is there a feature we can enable that will force users to change their voicemail pin every X amount of days?
1 vote -
BT Feature Request: To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Enable/Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
5 votes -
RingCentral Feature Request: Admin can 'Increase' or 'Decrease' the voicemail message length by the callers.
Allows the Admin user to change the settings for the voicemail message length by the caller, either increase or decrease the minutes.
1 vote -
Admin Portal Grid Icon Change
The customer is requesting for the icon to be change to a more clear and intuitive icons like "functions" or "menu" rather than a cube like icon or "grid" icon. Or have separate icon for fax that will take them directly on faxout option.
1 vote -
Admin Portal Grid Icon
The customer is requesting for the icon to be change to a more clear and intuitive icons like "functions" or "menu" rather than a cube like icon or "grid" icon. Or have separate icon for fax that will take them directly on faxout option.
1 vote -
Simple Temporary password
An option that can click for a temporary password like Passw0rd1 for all new users.
We really would like the policy revoked that does not allow the use of a password more than once within the last five password changes; this isn't a rule that we authorized. I often find myself resetting passwords as an admin and needing to issue temporary ones should someone forget them. It is irritating, especially if I need to reset more than one time, to have to constantly think of fresh passwords.
5 votes -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Customer wants 2 user ext to receive fax from main fax line
Customer wants 2 user ext to receive fax from main fax line
19 votes -
Substitute caller ID for International number
We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support
4 votes -
Outbound call short codes to help categorized on the Analytics
When making an outbound call, before it is being connected, it will ask for a code to be categorized on the analytics
2 votes -
Option to disable the beeping sound when receiving fax on extension with a phone.
We have set our main fax number to be received by our extension that has a phone assigned to it, each and every time our main fax line receives a fax our phone beeps, and its annoying to the user who is using the phone especially when the user is on a call, It would be better if there is an option for us to have that beeping sound remove or disabled.
1 vote -
Add toggle to members of ring group within an extension - BT
Add toggle to members of ring group within an extension
Customer wants to know if there is a way to disable a specific member of a ring group within a specific extension for it to temporarily stop receiving calls without the need to delete it from the ring group
1 vote -
Warn and cold transfer for T54W
It seems odd that there has to be a specific manner in which a transfer is done for the external caller ID to follow the transfer. Logic would suggest that when you push the transfer button, the caller ID data will go with the transfer being at "warm" (speak with the receiving party before transferring) transfer or a "cold" (just transferring without speaking to the receiving party) transfer. Having to use the "##" option to transfer, which was not identified in any documentation that I could find to be the way to transfer, is greatly inconvenient. Upon learning about the…
1 vote -
Silent Install of RingCentral app. via Intunes
Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.
20 votes -
Ability to download or view SMS transcripts
Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records
53 votes
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