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  1. Be able to reduce/increase the IVR settings:IVR change settings to If caller enters no action after the prompt played 3 times

    4 votes

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  2. when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature

    1 vote

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  3. Initially one user is allowed to pick up 10 call queue ext. to be part of the call queue pick up. And cx wanted to add more or increase the allowable numbers of call queue ext to be part of the call queue pick up (more than 10 call queues).

    1 vote

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  4. Have the capability to set an After-Hour rule for faxes to be received by a specific user

    1 vote

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  5. Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.

    15 votes

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  6. Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…

    7 votes

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  8. Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.

    1 vote

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  9. It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.

    31 votes

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  10. Have the list of Kbis already available to request numbers. The customer must always send the same Kbis. If there were a list of valid items, this would enable multi-company customers to better manage their fleet.

    1 vote

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  11. We would like to use the CNAM feature for EU accounts. Currently, this is not an option.

    1 vote

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  12. it would be best if we have the option to use the message-only-extension as the fax and SMS recipient

    1 vote

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  13. It would be great if we had the option to view the call-forwarding history of the account prior to updating the call-forwarding in the online account.

    1 vote

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  14. this would allow admins more options on what they want their users can do

    1 vote

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  15. it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.

    14 votes

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  16. Add IVR and Fax Option on Essential Plans

    4 votes

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  17. When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.

    1 vote

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  18. Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension

    1 vote

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  19. There should be an option to check the call details made by an Anonymous Caller.

    1 vote

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  20. We have users with names falling under the same key combination, but different 1st names; for example, Sue, Stephanie, Stephen, and Steve all have the same key combination 783.Before the DBN gets to Sue, we have to cross all these names.We would like to have an option to skip to Sue for example.

    2 votes

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