3677 results found
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Option to disable call recording announcement per call queue
We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…
9 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
38 votes -
Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
4 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions
Customer would like to download the call logs for multiple user simultaneously.
4 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
34 votes -
Keypress counter on IVR menu
We have an emergency line for one of our key presses and this feature would really help in measuring how many times customers have selected that keypress.
8 votes -
Fax Status Notification: Main Company Number Should Show Company Name and Not the Username of the Main Extension
Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.
8 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
22 votes -
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Feature Request : Need to have the ability to retrieve phone numbers from anonymous calls
Details : due to the calls being received anonymously on the BTCP system the phone number is not showing or reflecting on their end. The need to retrieve this information is due to the need of the customer requiring for details if they are being threatened by that particular caller that would need the police to be involved
Current behavior : Anonymous calls only has a record of the call but no particular number displayed on the customers end and the tech supports end
Brand…
1 vote -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
Custom Rule for SMS Recipient
Sending this idea to create/ allow custom rules for direct numbers to be able to forward SMS to different extension based on work hours or after hours
6 votes -
Ability to manage multiple RingEX accounts from one single email address
For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.
Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.
Customers are unable to use personal email addresses in this scenario for security reasons.
2 votes -
Customer will be automatically routed to voicemail after being placed on hold for 2 minutes or more
If I place customer on hold, the customer will be automatically routed to voicemail after 2 minutes or more
1 vote -
Feature Request : Remove All Option in Group Membership of Users
Feature Request : Remove All Option in Group Membership of Users
Details : at the moment there if the user is part of a lot of Groups in the admin portal the user cannot be deleted and have to remove them one by one
Current behavior : needs to remove the users one by one
Brand : BT Business
1 vote -
remove otp as verification process
Disable the On-Time-Pin (OTP) for IVR verification.
2 votes -
Bulk enable Voicemail to Text
There should be an option to enable this feature in bulk instead of doing it per user.
2 votes -
Update Greeting for Announcement Only Extension over the phone
We would like to have the option to update the recording set under the Announcement only extension over the phone as what we can do when we would like to update the voicemail messages over the phone
1 vote -
Limit Access to Call Recordings
Supervisors need to only have access to the recording of their team members. Currently it is an all or nothing setup.
5 votes -
Customizable File Labels for Backup Data. (Call Recording)
The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."
1 vote
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