3086 results found
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Ring Group cannot have more than 2 active phones to ring simultaneously
Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.
3 votes -
Multiple recipients of SMS from IVR extension Direct number
Multiple recipients of SMS from IVR extension Direct number
1 vote -
incoming fax
be able to receive incoming faxes even if the voicemail box is set to go to other users or call queue
1 vote -
Filter Automated SMS
It's better to have an identifier or atleast a feature to filter automated SMS or that came from Bots/Robot/Auto Generated to RingCentral numbers.
1 vote -
Recording only 1 side of the conversation please
The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.
3 votes -
Add and Delete users and user history easier
When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we change the user to Teller or MSR until we hire another employee. When the new employee starts we edit the old user with the new user info and save. Well the new employee can see all of the old employees text messages, chats, vm's. Its really not professional. Need something…
4 votes -
Allow remote control using app.ringcentral.com and mobile apps
Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version
13 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
21 votes -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
5 votes -
Needs to have more that 90days or to have extension on the call recording time in server and also wants to have recording sent directly ...
...to the customer each month. additional days for the data retention on call recording and also wants the recording to be sent automatically to the customer
3 votes -
Contact personnalisé
"Importation par bloc à partir d'un fichier excel : potentiel feature request : détails sur le souhaité :Liste de contact en .csv pour importer ses utilisateurs sur RingCentral + apporter les raccourcis de touche avec un fichier .csv > Case déjà existant"
1 vote -
Extractions sur les files d’attentes et groupe d’appels avec règle de redirection
Bonjour ; Extractions sur les files d’attentes et groupe d’appels avec règle de redirectionCordialement
1 vote -
Dropbox SMS archiving for all users
option to Archive SMS for all users
2 votes -
Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number
option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.
7 votes -
Allowing +3188 to be added as an International Number
I'm trying to add an 88 number for the Netherlands to our account and get the error "The number type and prefix you have provided does not match" I go to add number, choose Netherlands, then Geographic number then scroll down to the 88 - Location Independent numbers/nomadic and the error appears and I can go no further. If I go to Netherlands and non-Geographic numbers I don't get the option for an 88 number.
1 vote -
Add a feature that can copy user settings
copy user settingsit will take a while to create the users, and now I want all settings from one user to be applied to allother VoIP phone providers have it
1 vote -
Ring desk phone and RC app for call park
A feature to ring the assigned desk phone and RC app in a user extension whenever there is a parked call instead of just getting a notification that there is a parked call
1 vote -
Adding Local Vanity number.
It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.
5 votes -
Operator Extension for main number
Hi team,Please have a feature for company main number that can be received multiple user extension
10 votes -
Enhanced Team Messaging Group Visibility and Role
I am writing on behalf of our customer who has expressed a need for an enhanced feature in the RingCentral application.Feature Request: Enhanced Team Messaging Group Visibility and RoleDescription: Our customer is seeking an option within the RingCentral platform to have comprehensive visibility over all Team Messaging groups created within their account. Currently, there is a desire to streamline the process by implementing a specific feature role. This role would empower designated users to create and manage Team Messaging groups exclusively.Proposed Solution:Team Message Group Overview: Introduce a centralized dashboard or section within the RingCentral interface that displays a list of…
1 vote
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