3747 results found
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Setting in admin portal to mass provision desk phones
Can we have a feature in admin portal wherein we can mass provision desk phones?
8 votes -
Provide a method of determining available UC extension numbers
Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…
12 votes -
Fax Transmission Report Notification Enhancement: Customizable Company Fax Number Display
Overview:The current fax transmission report notification system sends notifications via email, providing essential details about the transaction. However, it lacks the capability to edit and display the company's fax number instead of the main number. This enhancement is crucial as it ensures that the transmission report serves as valid proof of transactions sent using the company's fax number, enhancing accountability and clarity.Feature Description:Customization Capability: Enable users to specify the company's fax number to be displayed in fax transmission report notifications sent via email.Email Template Modification: Modify the email template to include a field for the company's fax number, allowing users…
6 votes -
Call Log Reporting Under: Reports-->Call Log-->Detailed
Call Log Reporting
Under: Reports-->Call Log-->Detailed
We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?IVR / Call Queues Diagram / Visualization Export
Is there a way for us to export our entire IVR / call group flows…
1 vote -
Enhanced After-Hours Call Handling
Description:
Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.Proposed Solution:
Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…4 votes -
The ability to disable ECM (Error correction mode)
The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.
8 votes -
Ability to separate the long duration of calls from a several caller.
Calls can be review individually in a one long duration of call.
1 vote -
Paper Billing
I wanted to see if we could go to paper billing and send a check every month
2 votes -
Filter call based on number
Have the option to filter out call based on number/caller ID
3 votes -
forward voicemails
ability to forward voicemail messages via admin portal to "company contacts" and not only to personal contacts
3 votes -
GDPR Subject Access Request
We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
Is there a way to search and then export all the data where by name ?
This would be a request as a global search.
Also is there a way to see if data has been deleted ?1 vote -
Migrate data from one account to another.
Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.
9 votes -
The ability to check a box to block all "Suspected Robo Calls"
I'd like to see an option (on/off) for the blocked call logic in queue calls applied to the superadmin user so all "suspsected robo calls" can be blocked - in addition to blocking individual numbers. One number at a time in the superadmin user will meet harassing caller needs. The queue blocking design is good (on/off for blocked calls) and should be applied globally - not just for queue calls.
7 votes -
Caller ID for all incoming calls
We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.
40 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes -
Add user with digital line when adding to ring group
Ability to add one user with digital line in several ring groups. currently, it only allows a user to be added to on ring group
3 votes -
Get Billing invoice as Excel file
Due to the number of sites we have, but accounting department would like the billing invoice in an excel format so they can formulate the cost management to each site easirer. The PDF version doesn't work for us and converting the PDF to Excel is just a mess.
6 votes -
Call Logs site
Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well
10 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Call Queue Manager permissions
we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks
15 votes
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