3952 results found
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Fax recipient information
A customer would like to have the recipients information automatically filled
on the cover page of the outgoing fax that he will send aside from the name and phone number.
He would like to add the address, email, name of the person who needs to receive the fax.45 votes -
Support case overview for entire group of federated accounts
Is there a way that I can have visibility and the ability to comment on ANY and ALL support cases that our users create in RingCentral support - irrespective of which Stacks company and account they are part of?
2 votes -
Zero Dialing- Do nothing
On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.
11 votes -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
3 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
30 votes -
Admins to archive all data of all users
Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.
13 votes -
recording
phone calls recorder
1 vote -
Option to add ringing interval/delay between the call forwarding
The customer would like to have the option to delay the ringing per device/number/other extension under each individual call forwarding.
For example, the desk phone will ring first for 30 seconds, and within 30 seconds, the app will also ring with the same duration but with a slight delay in between. (the app will ring 10 seconds after the desk phone starts ringing)
3 votes -
notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
Change number in Call handling settings
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
10 votes -
Archiver for Performance reports and increase data retention to more than 6 months
Ability to include performance reports in archiver and increase data retention to more than 6 months
19 votes -
FOR EMEA/UK accounts to have capability of sending SMS notification for voicemail
Current behavior:
- UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
- this feature is only available for NA/CA accountsDesired behavior:
option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail
Steps to reproduce:
1 RingCentral Admin
2 Users > Users with Extensions > Select User
3 Notificatons tab > Messaging Notifications
4 Received Text Messages
5 Advance or Basic
6 option to select SMS carrier and add SMS number for SMS/text notification for…2 votes -
Add Presence Feature for Common Area Phones
The presence feature is currently limited to desk phones that are assigned to user extensions. It would be great if it can also be added to common area phones, especially when used internally to communicate if they have not memorized direct numbers/extensions of other employees.
8 votes -
Email correspondence within a case should be visible in the support site case information
I wanted to pull up documentation from the support portal but for some reason it does not provide any history of the email correspondence for this case. Can the correspondence be enabled in the Portal?Example if the customer responded to an email from RingCentral sent through SFDC or vice versa, it should also appear in the case history in Support site.
20 votes -
Allow Custom Rule templates to be applied at the Site/IVR side.
Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.
5 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
21 votes -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
5 votes -
local presence dialing feature
Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.
17 votes -
Separate option for automatic Inbound and on-demand outbound call recording
A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound
10 votes
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