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  1. User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"

    1 vote

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  2. Add a (?) that tells you what each number actually means

    1 vote

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  3. The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.

    1 vote

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  4. Just checking if there is way to see how many times a recorded call was listened to.

    1 vote

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  5. customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days

    1 vote

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  6. It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.

    2 votes

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  7. We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.

    11 votes

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  8. -would be useful for troubleshooting if a set of phone goes down-currently, we can only capture logs real time internally (no history)

    4 votes

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  9. Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.

    3 votes

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  10. Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign

    3 votes

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  11. User ID: 346716048Our customer wants to have the additional option to either have the user's phone to ring or not if "Enable me to pick up a monitored line on hold"

    2 votes

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  12. It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.

    1 vote

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  13. To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization

    1 vote

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  14. customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days

    1 vote

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  15. Shortcut iPad that auto-dials a number to the RingCentral application

    2 votes

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  16. Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.

    2 votes

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  17. Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.

    2 votes

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  18. It indicated that 5 calls would have to be in the queue before a caller gets transferred to voicemail and there is no way to send a caller to voicemail directly. That means our employees have to sit and listen to the call ring for about 3 minutes if the employee is available (instead of do not disturb) but just cannot take the call. I don’t want our employees constantly sitting on do not disturb because calls don’t go to voicemail.

    1 vote

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  19. a custom tone for each extension when they call internally within the company to easily know that they press the correct extension

    1 vote

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  20. without manually adding their numbers

    1 vote

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