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  1. when call queue members are already engage on an active call (when call queue is already full), the call will not direct to voicemail or to a different extension but will loop back to the same queue and the RC App and the deskphone will show a new incoming call and would have the ability to pick up the calls. or if shared lines extension can be added on the call queue

    1 vote

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  2. For an example, a customer will go on a vacation and she has a particular saved voicemail whenever she is out of office

    1 vote

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  3. The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.

    1 vote

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  4. The phone is sits at a secure door and contractors or visitors use this to contact staff internally using there extensions.

    Right now it is using the business hours set to Auto-Receptionist but it would be great to have a separate schedule/operating hours for this phone.

    1 vote

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  5. For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office

    1 vote

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  6. I would like to see wthe name of the person calling me.

    1 vote

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  7. 1 vote

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  8. Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if I customize in Admin Portal > User > Presence > Appearance, I'm limited to two. I desire 6 primary lines and 6 to show other extensions. I'm forced to waste the phone's ability because I can't pick the primary line.

    2 votes

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  9. It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence

    1 vote

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  10. As a company it is a must to have one hold music. Which can be done but why give the users the ability to change it on their own. Best if this ability can be locked by the main super admin.

    1 vote

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  11. to add more than 25 in paging only extension via admin portal

    4 votes

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  12. For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office

    1 vote

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  13. It would be great if we have a feature that persistently notifies of a new VM message until that message is checked/listened to

    1 vote

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  14. Customer request if ever the attachment was corrupted they want to see a prompt that attachment needs to update or revise.

    1 vote

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  15. Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.

    5 votes

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  16. I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 130. Please increase number of appearance and HUD ussers.

    5 votes

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  17. The customer would like to have an option for sms bundle not only good for a month but also have another option good for a year. That will save time to add a bundle every month if they really know well their sms consumption

    2 votes

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  18. To be able to restore accidentally deleted users with their call history and other logs.

    8 votes

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  19. should have a capability to change email address of user and sync on single email to easily manage it especially if there are testing needed to be done, yes we do have capability to do it upon creating a user but once a user has been established options to change it to the same email on file is no longer an option

    1 vote

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  20. It would be best to have this call log result removed or just show as once and not multiple times if the call was answered from another device, as this confuse the admins who check the results.

    2 votes

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