3677 results found
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Ability to Restrict Call Log Reporting for Roles
Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.
Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.
You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.
3 votes -
Allow for the global configuration of the "Pin the Window" that is now only available during an active call at the client level
Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.
3 votes -
3 votes
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Report in Admin portal that shows usage exclusively in SMS and toll-free minutes bundles
We need a report in admin portal that shows the excess usage in the plan inclusions so we can determine the SMS and toll-free number that best fits our needs. We currently have toll-free minutes bundle and we would love to know how much of it are we utilizing on a monthly basis
5 votes -
Display the caller ID for the selected Group from an IVR prompt
My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.
5 votes -
call waiting
If someone calls this number, and the number is busy at the moment, the person that is calling is on a call wait until the line is available again and until someone pick up, but if they do not want to wait anymore, they can press something like 0 to leave a message and that someone can call them back after they are available?
2 votes -
Adjust the status for multiple call queues.
I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.
5 votes -
Disable key press when a call is already ringing or connecting to a user extension or call queue
Please turn off the keypress when a call is routed, as it will route to another extension or user.
6 votes -
Fax / SMS recipient Option
Fax / SMS recipient option when setting using custom answering rule.
2 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
16 votes -
A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."
A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options
2 votes -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
2 votes -
Precondition tips when a certain feature in Service Web cannot be enabled
Certain features cannot be enabled if precondition is not met. It would be helpful if there is a pop-up of required steps to be done first if a specific feature cannot be enabled.
1 vote -
Option to limit the access to the shared external contact
An option that you can limit access to the shared directory of external contacts.
1 vote -
Add an Option to Toggle to Classic View in Admin Portal
The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…
13 votes -
HIPAA Compliance Banner in RingCentral Account
Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.
Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.
Proposed Solution:
Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:
- A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
- A visual icon associated with HIPAA compliance.
- A link…
3 votes -
Add and Delete Button on Email Notification
The email notification existing feature lets us add multiple email addresses by typing all the addresses and separating them with commas or semi-colons.
We would like to have the ADD and DELETE buttons instead which is more comprehensible especially since not all will know how they can add more email addresses to the existing setup.
1 vote -
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
2 votes -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
Access to the numbers reserved on the number storage
We need to have access to see the list of numbers reserved on the number storage list.
4 votes
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