3039 results found
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custom patch tone
a custom tone for each extension when they call internally within the company to easily know that they press the correct extension
1 vote -
option to send SMS to all internal users
without manually adding their numbers
1 vote -
Dial-by-Name customization
Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings
5 votes -
Allow Deskphone and Desktop/Mobile app to be grouped
The customer would like to get the feature to group desktop/mobile app and desk phone together if there's already an existing grouped coworker under the ring settings
2 votes -
Allows customer to modify the play announcement greeting
Instead of the default announcement, we can modify the announcement with our voice or customized message
1 vote -
Be able to use new phone numbers every time the customer will do an outbound calls
Customer would like to be able to use new numbers whenever he will do an outbound calls to multiple state.
1 vote -
Operator in call queue
Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.
1 vote -
Sort columns for Call recordings
We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)
1 vote -
Device history logs
Adding Device history on Phone and Devices Tab to see whose extension where it was provisioned
1 vote -
Capability to see other user's incoming calls in your desk phone and answer it on their behalf if the user was out of the office
i want ALL calls to show up on everyone's phone, then if say our front office employee was out we would hear the call and be able to look on our phone and see whos was ringing and be able to press a button for "Sue's" phone and answer her call.
1 vote -
RC University Courses assigment, and progress tracking over multiple users.
We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings.
We would like to have a way of assigning the trainings to our team members and also be able to track if these trainings were completed.
Since we will be giving a certain time period to complete them. As of rigth now, we are unable to assign them or see someone's progress on them.16 votes -
Shared lines to use for incoming and outgoing calls at the same time Private
There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.
2 votes -
Record outbound calls for call queues and paging groups
Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user
3 votes -
Records to Show who listened to Call Recordings
Is it possible to see who has listened to a call recording at all? We have a few members of staff who do listen to calls are part of a review process but is there a way to see who does it and when?
3 votes -
adio command for IVR
cx is looking fo a feature like audio command for IVR rather than pressing the keypad on her phone
1 vote -
call log interpret
more detailed entries in call log like caller hung up and not just missed or stopped
1 vote -
Indicator if a person is speaking English or Spanish.
For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.
1 vote -
CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER
CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER
1 vote -
Add a checkbox in User Details -> Security to force password change on next login
Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.
8 votes -
Ability of the super admin to run a report on when the user was added
Run a report on when users were added to the accountDownload the report of the list of users showing when they were added to the system
2 votes
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