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  1. Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.

    2 votes

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  2. We would like to be able to barge a transferred call to a delegated line group extension using desk phone

    2 votes

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  3. 3rd party going to RC to reflect the number of the caller as the caller ID number. When setting 3rd party number to forward calls to RC and configure them to be answered by either user extension or call queue, the number showing when received is the 3rd party number, not the caller's number.

    1 vote

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  4. option to have a toggle button for block numbers

    1 vote

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  5. Using last names clutters the small phone screens. I could find a way to remove the last names on the physical phone presence.

    1 vote

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  6. Option to set up Polycom Trio 8300 with "Start a meeting in seconds with one-touch join" through the Admin portal

    1 vote

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  7. We're wondering if it's possible to create or utilize an existing report that we can send out via email on regular intervals that will show us the Fax usage by line? We're trying to decide if we need to keep all the Fax lines, and this data would be incredibly helpful in narrowing down the list.

    1 vote

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  8. The client wanted to download reports analytics as a file (doc or pdf).

    1 vote

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  9. We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it shows up as the selected site but loses the site and goes to "Company" when brought back into inventory. We are moving numbers from Auto Receptionist to get rid of the long list of numbers available in CallerID list. Some of our inventory numbers have a site set and I…

    32 votes

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  10. removed the missed calls in the Glip

    2 votes

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  11. A feature in which there is a setting for meetings in the user templates

    1 vote

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  12. Have the option to set the "Number of Provisioned lines" to 100 in the account without the need to call/request each phone.

    1 vote

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  13. We'd like the ability to record one side of our phone calls. For example, we'd like to record our employees outbound calls, but only our side, not the customer's side. This would prevent us from having to annouce that the call is being recorded on an outbound call. Thank you!

    1 vote

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  14. Assigned shared line number to user extension

    5 votes

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  15. When check call log, maximum display per page is 20. It could help save time if there's an option to display 50, 100 and 200 items then scroll over the details.

    3 votes

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  16. It would be nice if recorded calls and voicemails can be saved as text, and then made searchable. For example, if I remember talking with a customer about certain issues, I can search up the key word(s), and find the call or voicemail where that word(s) were mentioned. This also allows me to search swear words (if any were used), mention of competition, prices, etc - allows for much better quality control of my company's communication with customers.

    14 votes

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  17. It would be useful for us to have an access and change fax email notification format. In that way we can easily extract those emails for back up purposes and other company needs

    2 votes

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  18. Customer wants a feature where there will be a system notification that would inform them that they are not receiving calls.

    1 vote

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  19. ...admin portal. Customer is requesting for an option to disable User's monthly email notifications for Automatic call recording.

    2 votes

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  20. Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.

    2 votes

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