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3086 results found

  1. He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option

    15 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Background Info -

    This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was barren. There is a support page, if you can find it, that on first look looks great but when I was trying to find specific help for an option I found there was a lot of information missing, not relevant or just out of date.

    Request -

    Basically "Tool Tips", a pop up window describing what…

    1 vote

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  3. should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.

    1 vote

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  4. Having the capability to add RingCentral App in MACOS in Apple Business Manager.

    1 vote

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  5. Super admin should have the option to customize role where they can restrict some user/specific user to download/share voicemail.

    1 vote

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  6. I'd to be able to view user login activity, with this for auditing user login activity. This view should contain a column for the username and last login date. The view itself can be customizable with more features.

    8 votes

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  7. I am requesting that we add a second round-robin that rings members in a randomized order.We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales people in a randomized round-robin would make more sense.

    5 votes

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  8. In this way, they can assign not just one user to answer or get access to it but multiple users like a call queue does

    7 votes

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  9. Ability to Manage the Number of Line Keys on Locked DevicesRelated to this Article, however, this is not possible when phone is Locked with RingCentral.https://support.ringcentral.com/article-v2/Name-Displayed-on-All-Lines-of-Polycom-VVX-Phone.html?brand=RC_US&product=RingCentral_MVP&language=en_USWe hope in the future that we will be able to manage our phone line keys directly to the phone GUI and apply the changes successfully even when the phone is still Locked with RingCentral because, at the moment, it won't allow us anymore.Alternately, this can be also improvised where we can manage the number of line keys on Locked devices via Admin Portal on Service.ringcentral.com

    5 votes

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  10. Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed. 

    4 votes

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  11. We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.

    12 votes

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  12. Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out

    1 vote

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  13. to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue

    1 vote

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  14. to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.

    1 vote

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  15. In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.

    1 vote

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  16. When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.

    1 vote

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  17. we have had a phone number with mailbox exist 200 for a while
    Are you able to recover voicemail that is over the limit?

    1 vote

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  18. Right now, we can only manually change a greeting of an IVR menu via the Prompts library (Record prompt > Call me *on your preferred number) and assign it to the prompt of the IVR menu. The same goes for the call queue.It would be great if we could have a feature/option to just dial in to upload a new prompt or greeting for an IVR or call queue.

    1 vote

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  19. On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.

    1 vote

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  20. To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.

    2 votes

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