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  1. To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.

    2 votes

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  2. Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.

    1 vote

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  3. Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well

    1 vote

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  4. Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)

    2 votes

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  5. ... both RingCentral in the game and customers will stay Loyal for long-term.. Call transcript with summary and call quality monitoring Feature, as the CallRail has an extra 15% upcharge for that feature, will help both RingCentral in the game and customers stay Loyal for the long term.

    1 vote

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  6. ... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension

    1 vote

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  7. Allow super admin to specify the RingCentral account phone instead of forcing a bogus temp phone number that no one can remember. Allow assignment of a company number.

    1 vote

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  8. Please reinstate my user management settings. Ring Central has made them very complicated, and now I have to relearn it all to use it. I want to cry. I dont have the hours needed to relearn how to do everything. WHY on earth did Ring Central change everything?????????

    1 vote

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  9. Don't want to be notified as missed call if the call was already answer one of the extension inside the call queue

    1 vote

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  10. Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…

    1 vote

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  11. Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number

    2 votes

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  12. User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"

    1 vote

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  13. Add a (?) that tells you what each number actually means

    1 vote

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  14. The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.

    1 vote

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  15. Just checking if there is way to see how many times a recorded call was listened to.

    1 vote

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  16. customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days

    1 vote

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  17. It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.

    11 votes

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  19. -would be useful for troubleshooting if a set of phone goes down-currently, we can only capture logs real time internally (no history)

    4 votes

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  20. Our use-case is that we want to store calls for as short period - just to protect our staff from abuse from callers. At the same time we don't want to retain calls for any longer than needed for compliance reasons.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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