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  1. Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users

    8 votes

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  3. Wants to have an available reports that will show the caller id number set up for all users

    3 votes

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  4. Capability to delete a specific recording without the need to delete the call log

    1 vote

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  5. When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.

    1 vote

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  6. Please allow users to post a URL for their hold / greeting music. This allows us to program changing songs based on changes in month, day, time etc, using external web hosting capabilities. The burden is on the user to make sure the URL is a valid working link to a song. This would greatly enhance the dynamic capability of the holding and greeting music and doesn't require much work to implement. Simply fetch the song at the URL!

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you

    4 votes

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  8. For admins to have options to opt-out the automated RingCentral Application Survey for every users.

    8 votes

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  9. I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well

    5 votes

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  10. After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.

    32 votes

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  11. It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.

    3 votes

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  12. Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.

    4 votes

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  14. Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process

    1 vote

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  15. We have multiple sites under one company that are all accessible from the admin portal. These sites are in varying locations/states. When 911 is dialed from any site, it alerts all the recipients. So, if 911 is dialed at our site in California, I would get an alert although my site is in Illinois. This is awful. I would like to be able to setup 911 alerts based on what site you actually are at. Not receive them for all the sites in the company.

    1 vote

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  16. You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.

    1 vote

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  17. Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID

    2 votes

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  18. Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.

    3 votes

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  19. it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.

    3 votes

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  20. I need to see if a call is transferred from an IVR menu to an external number and if we can set a custom number to show. When the user presses 2 and rings to the external number, we need to make it show as Pinelake

    1 vote

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