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3039 results found

  1. Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.

    5 votes

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  2. We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.

    29 votes

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  3. Wants to have the option to add an additional email to receive the invoice

    3 votes

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  4. It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.

    1 vote

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  6. We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes

    1 vote

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  7. Capability to check in SCP in users are using headsets and to know the make and models connected

    1 vote

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  8. A feature in which a user can pick up a call queue call while it is still on overflow call queue

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.

    4 votes

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  10. When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension

    7 votes

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  11. Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.

    1 vote

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  13. Hello,Since the late 1800's (wow over 140 years ago) If someone is on a call the calling parties call would be dropped and they would get a busy signal.Fast foward lae 1970's and Call Waiting was introduced, So callers would get a ringing phone and you the recepiant of the call would here a beeping on your line.Fastward to RingCentrean and now we have this great powerful VOIP system, exepct they left out allot of basic features that have been around since 1800's such as busy signal if the user is on the phone.So I plead with RingCentral and the…

    3 votes

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  14. The Ability to disable a specific feature on the Admin Portal

    2 votes

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  15. We need the ability to route calls before the prompts plays three times in the IVR Menu.

    5 votes

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  16. Customer is asking for an option to use an assigned number/DID as a caller ID of other userIs it possible to allow User1 to have their Outbound Caller ID show as from User2?I have a user that I'd like to allow to other user's to dial from their desk phone and/or mobile app showing the number as their outbound caller ID.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.

    1 vote

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  18. Ability to make the custom role the default role when creating a new user

    1 vote

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  19. Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"

    4 votes

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  20. Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…

    2 votes

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