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3001 results found

  1. Customer want the system automatically detect spam faxes and block them

    2 votes

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  2. A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. A feature to disable the * 9 function for muting calls for selected user extensions

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  4. ability to export the list on international countries that I can call from the Admin Portal with the rates

    1 vote

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  5. We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  6. Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just click a button while a call is incoming to connect it to the voicemail like the "Ignore and send to voicemail" option on the RingCentral app.

    1 vote

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  7. I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all

    1 vote

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  8. Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent

    1 vote

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  9. Hi TeamRequesting to have a feature that company fax to to be forwarded to a fax extension and print to a fax machine, with different fax number set on the ATAThanks,

    2 votes

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  10. We don't want the silence gap between the company greeting, before connecting to the operator.

    1 vote

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  11. When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  12. cx is asking for an option to set up presence on limited extensions

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.

    Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"

    4 votes

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  14. RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. -It allows users(who don't use polycom or the app) to properly identify the caller id of transferred calls-add a toggle in Admin Portal to let clients decide if they want to implement keeping the caller id on transfer

    2 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.

    2 votes

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  17. For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.

    2 votes

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  18. Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks

    2 votes

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  19. looking for an option to have a report to see individual user extensions who divert calls to call queue.

    1 vote

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  20. When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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