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3039 results found

  1. For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.

    2 votes

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  2. Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks

    2 votes

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  3. looking for an option to have a report to see individual user extensions who divert calls to call queue.

    1 vote

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  4. When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…

    1 vote

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  6. We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.

    1 vote

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  7. It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.

    5 votes

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  8. It will help those that are uploading thousands of personal contacts with web pages that has special characters

    4 votes

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  9. This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.

    4 votes

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  10. Option to see the total number of calls of a user with a Standard role in the online account

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  11. The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.

    -He would prefer the surname in the dial-by-name directory.
    -He doesn't want to use the first name of their employee.

    3 votes

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  12. Please create a messaging notification option for "all types of calls" and not just missed calls

    2 votes

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  13. When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.

    2 votes

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  14. In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal

    6 votes

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  15. Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.

    2 votes

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  16. Customer wanted a feature where the customer can call his number and can be setup to only ring the phone and should not be able to be answered

    1 vote

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  17. Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…

    1 vote

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  18. caller id and number called on inbound calls on the RC website under the call log dashboard.

    1 vote

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  19. There should be an option to take or reject screened calls.

    1 vote

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  20. When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.

    1 vote

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