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  1. Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user

    2 votes

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  2. Should have a feature to modify which email should get the notification on the setup change on the online account

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  3. Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  4. 1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  6. We are a school using this VOIP system and when our internet goes down we don't have a way for parents to contact us. I think there should be a call-forwarding feature that you can set up if your internet goes down so that your calls can be forwarded to an administrator's cell phone.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…

    1 vote

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  8. Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.

    7 votes

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  9. Reset Extension to send New Welcoming email for new set up

    2 votes

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  10. Is there any way I can get access to all users messages on an Admin Access which includes SMS and internal messages

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…

    3 votes

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  12. It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.

    3 votes

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  13. Super Admin should have the ability to press a button on the Admin Portal to force log out all devices they are signed in. This should also be coordinated with teh Account Validation button. Once enabled, Super Admins should have a way to force log out and require everybody to undergo account validation to assure that only legitimate sign-ins happen account wide.

    3 votes

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  14. It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes

    5 votes

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  15. A customer requested this option to be integrated. The customer wants an option as admin user, to restrict 1 user to view company contacts. On their end, all of the users are on different places. The customer wants a user to not see the users on the account.

    2 votes

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  16. if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call

    3 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through

    3 votes

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  18. Add a filter in analytics tab to filter specific days of the month let`s say all Monday
    s and so on

    4 votes

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  19. The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing happens. This feature needs to be active and should be working as how it's supposed to be. Downloading an excel file, making a table to filter the SMS is a tideous way or filtering SMS logs.

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Adding Value to Ring Cental Productivity and Security:My job is Sales Manager for Walser Technology, I just installed two Ring Central phone systems, both used to have Mitel. I guess Ring Central decided to use keystrokes to enable a feature for (Transfer straight to VM), (Engage Paging), I am sure there are others. My request is to create the least amount of keystrokes for the customer, especially if they do the same function many times a day, or if the feature could actually save lives such as the paging feature. First I would like to mention the paging, one the…

    2 votes

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