3679 results found
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Call Log Email Delivery Settings for selected extension
Need to have settings wherein we can select Call Log Email Delivery Settings for the selected extension
4 votes -
Shared voicemail access
A feature in which a shared voicemail can be accessed through desk phone
3 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
9 votes -
Enabling Automatic Call Recordings for a specific Site
Enabling Automatic Call Recordings can only be done through the main site.Due to confidentiality reasons and time consuming for hundred of users, enabling the ACR through a specific site would be ideal, safe and time saving.The cx suggested if we can automate the ACR on all agents on a specific site without touching the rest unnecessarily.
5 votes -
Ability to report call issue on all major carriers to the US (AT&T,Verizon, T,Mobile ETC.)
Ability to report call issues on all major carriers to the US (AT&T, Verizon, T- Mobile ETC.)This will be a great help to customers and support, especially in investigating an issue to resolve an issue.Or a hyperlink inside the admin portal that will redirect you to the support site of major carriers so that we can create a ticket for those carriers.
5 votes -
Allowing phone numbers to have option to change geographical location for outbound call
Allowing phone numbers to have option to change geographical location for outbound call
17 votes -
Multiple and / or more flexible audio interruption
Hi there,I don't know why, but the current system only allow for 1 specific audio when interrupting.This is very limitating. What I would like to be able to do (as pretty much all business does) is the following:Play hold musicAfter 30 seconds (Or maybe a random number between X and Y like 30 to 45 seconds), interrupt and play a RANDOM (Or in specific order) audio clipStart hold music againAfter 30 seconds play ANOTHER clip.Repeat for as many audio clip you have (interruption audio clip)That would allow us to have smoother wait experience and even place audio like "did you…
8 votes -
Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and ha...
...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.
4 votes -
Recreating Main Super Admin
Hey RingCentral,We have a main admin on the account that recently left the company. Someone will take over that position and the user will take over is already on the account. I called support about this and I was told we can only swap the information and will basically wipe out all of our data which does not help. The ability to change the main admin would really help in case someone took over that position.
6 votes -
The Ability to Forward Limited Extensions
We have limited extensions for faxes and such. Sometimes during a port you can't get all the numbers ported at the same time it would be nice to be able to temporarily forward a limited extension to another number until you can permanently route it to where you need.
6 votes -
Enable call recording email notification
Customer wants to enable call recording email notification with several email recipients.
3 votes -
Call Queue After Hours Routing
User wants to have the capability to setup a greeting or announcement that the callers can hear before transferring the call to external number during after hours of the call queue.
1 vote -
Call handling - please revert back
For the consumer's sanity, please put call handling back like it was. It's so confusing and too many steps. Next time send your consumers the updates and the directions prior to making the changes.
10 votes -
add 'Select All' option to change Outbound Caller ID for all features at once
Please I beg you!! Please add a 'Set Outbound Caller ID for All Features' (and phone) option, or a way to select multiple features to set the outbound ID for at once. We must change our users' outbound caller ID's often. Currently for each individual I must change the primary number's ID under the Extension then move to Outbound Calls/Faxes to set the same outbound id "By phone' and for each of the 9 features- that means clicking edit ► select number► save, 11 times in a row. It's a huge waste of time and makes me feel like a…
2 votes -
Remove email notification for users when admin change password
We would like a feature where we can disable the notification send to users when the admin change the password
2 votes -
Able to use substitute caller ID on a template
Need substitute caller ID to be able to put on the template so we can assign substitute caller ID to multiple users at once.
7 votes -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
3 votes -
Outbound call Recording in a ring group
Need to pull up the outbound call recordings of the ring members under the extension where they are added to.
It would be best if there is a way we can get the outbound call recordings of the ring members in one extension only where they are added to.Right now we can pull up the outbound calls individually under their own extensions.
2 votes -
phone configuration screen display - add an option to show extension number + phone number
add an option to show the extension number + phone number
7 votes -
Audo Dial (RingDown) feature for Cisco ATA191
The Auto Dial feature is not available in RingCentral in the admin portal for all Cisco ATA191. The auto dial feature is available for Polycom Obi ATA devices. We request this feature be added for the Cisco model.
14 votes
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