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3002 results found

  1. Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.

    1 vote

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  2. It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.

    1 vote

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  3. disable fax forwarding option via the Admin portal

    1 vote

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  4. This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.

    2 votes

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  5. RingCentral Australia account want to use their New Zealand numbers as a substitute Caller ID.

    1 vote

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  6. we should not be ask to dial the area code if we are using the same area code for our phone number or if we are on that same location. it would save us time and easier for user to call out if calling the same area code

    1 vote

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  7. The Option to have two caller id names on the same account

    1 vote

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  8. A feature for enabling a user extension to disable accepting call queue call from one call queue and still enabled for taking in calls from another call queue

    1 vote

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  9. Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.

    1 vote

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  10. Capability to manually forward the stored voicemail messages from one extension to another.

    1 vote

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  11. Users assigned to a custom role with restricted access to only "Live Reports - View Only" are currently able to access Business Analytics within the Reports section. This unintended access contradicts the purpose of setting feature access restrictions in the assigned role.

    1 vote

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  12. asking if you/we can monitor whether it's happening or not so that we can take those actions when it happens

    1 vote

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  13. customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad

    7 votes

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  14. ability to create a template for updating presence key - cisco phones

    2 votes

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  15. must be able to provision multiple lines on the phone with rc features

    1 vote

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  16. cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext

    1 vote

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  17. We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.

    1 vote

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  18. User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.

    1 vote

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  19. We should have capability to edit 0 dialing features so that the caller would not be staying on ivr menu for 3 rounds ( almost 2 minutes) before it 0 dialing took effect . this may help us lessen wait time of callers if they were not able to press on any options and dont know which options to go through

    1 vote

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  20. Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…

    2 votes

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