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3086 results found

  1. This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.

    3 votes

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  2. I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.

    1 vote

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  3. We would like to see our billing invoice to include the itemized usage for every user extension.

    1 vote

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  4. It would be nice to be able to monitor how many people are waiting in a certain call queue group and what the average wait time for that group is. This would be helpful for assigning users to different queues they dont normally handle when wait times are high.

    1 vote

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  5. Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.

    1 vote

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  6. Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.

    1 vote

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  7. A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users

    8 votes

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  8. Wants to have an available reports that will show the caller id number set up for all users

    3 votes

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  9. Capability to delete a specific recording without the need to delete the call log

    1 vote

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  10. Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you

    4 votes

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  11. Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .

    3 votes

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  12. It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.

    3 votes

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  13. We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.

    4 votes

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  14. Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)

    2 votes

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  15. Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process

    1 vote

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  16. You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.

    1 vote

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  17. Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID

    2 votes

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  19. Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.

    3 votes

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  20. it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.

    3 votes

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