3086 results found
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Capability to give access to SMS that the SMS recipient is receiving from the Auto-Receptionist number to other users in the account
This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.
3 votes -
I want to send a first text manually but I want it to also trigger a series of automated text...
I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.
1 vote -
Itemized Billing for User Extensions' Usage
We would like to see our billing invoice to include the itemized usage for every user extension.
1 vote -
Add option to see how many people are waiting in queue groups.
It would be nice to be able to monitor how many people are waiting in a certain call queue group and what the average wait time for that group is. This would be helpful for assigning users to different queues they dont normally handle when wait times are high.
1 vote -
Incoming caller ID name should not show on other extension
Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.
1 vote -
Disable the ringing or greeting of the called number
Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.
1 vote -
Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Reports to generate the caller id number set up for all users
Wants to have an available reports that will show the caller id number set up for all users
3 votes -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
1 vote -
Automated IVR - Call handling
Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you
4 votes -
Larger Capacity For the numbers that can used under custom rule for caller ID
Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .
3 votes -
Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
3 votes -
On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
4 votes -
Have Call Logs Report For Toll Free Number
Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)
2 votes -
Indicate numbers function in CSR
Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process
1 vote -
Report for only certain extensions
You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.
1 vote -
Determining What Application Is In Use (Mobile App, Desktop App or Soft Phone App)
Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones
3 votes -
add capability to change the External number Caller ID
Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID
2 votes -
Disposition Shared VM inbox and notify when others have listen to VM
Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.
3 votes -
increase volume for Yealink deskphone
it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.
3 votes
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