3679 results found
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Enable Survey after queue call
It would be best to have a feature to enable a survey after a customer calls the Call Queue Group (via email and voice).
9 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
3 votes -
To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...
...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded
2 votes -
Bypass SSO.
I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.
2 votes -
Move voicemail messages to another mailbpx
It would be helpful if we could move selected voicemail messages to another mailbox.
2 votes -
Show Overlapping Days or Time Length in Custom Rules
I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.
1 vote -
Option to receive security code via SMS or phone call for UK Customers
Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)
5 votes -
add a list of number in admin portal .where agent can not dial out those numbers
the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
the admin will prevent the agent to dial out those number1 vote -
Custom IVR Rule
Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.
4 votes -
Setup visibility for paging
Give management visibility over live paging to see what devices are stuck trying to page.
2 votes -
Maximum caller wait time in queue should include 45 secs
the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?
14 votes -
Connect star (*) key to an extension
Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.3 votes -
Request additional Call Recording Announcements
We would like to have more than one Call Recording AnnouncementThis would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and that puts us at legal risk.It would be great to have the ability to have 10 or more since each department, collections, education, admissions may have different required verbiage. This would require us to have a pull down on the users for selection of the specific departmental required warning announcement.
8 votes -
Inside IVR custom rule
Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.
6 votes -
customer wants to customize notification "attempt to access account from a computer we did not recognize"
Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business
3 votes -
Company directory | possibility to block certain accounts
Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.
8 votes -
Mass Delete Custom Rules
We are looking to be able to mass delete custom rule that have been built out in our RingCentral system. We have nearly 400 Custom Rules that we set to have our clients calls routed to their specific Customer Service Reps, and we want to be able to go in and mass delete them when changes are made or clients leave.
3 votes -
Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…
3 votes -
Whitelist incorrectly Tagged Robo Calls Account Wide
Right now the only way to white list tagged robo calls is to allow it on a per extension basis. I have over 50 users in my account. It's ridiculous to have to add that number to each extension individually.
2 votes -
Enterprise Support Ticketing w/Tenant selection
Enterprise Support Ticketing w/Tenant selectionFor multi-tenant customers, opening support tickets under a single sign-on would shortcut the process of having to login to the specific tenant, just to create the ticket.Having a Tenant Selection field in the ticket-creation workflow would solve this.The back-end ticketing process would then properly identify which tenant the issue is regarding.The selected tenant would adjust the Site Selection of that tenant.
2 votes
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