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Phone & Messaging

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  1. Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.

    3 votes

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  2. RingCentral Automator should also work with number assigned to Call Queue extension

    3 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future changes TWICE (once for each tree). Imagine if we had to support more than just two languages! It seems like it would be more efficient if the initial language selection could simply set a session variable (relevant only to that particular call), and then at each level of a SINGLE IVR tree, that variable…

    3 votes

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  4. I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to the extension and under the Block Option "All Calls" and put in our main number on the exception list. Well that Block All Calls with the exception does NOT work as intended. I am asking, to please fix things that should work. It is exactly the feature I need.

    7 votes

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  5. Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

    3 votes

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  6. Requesting to add Paging logs to be included on the Call Logs in Admin Portal

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. If possible to send Voicemail to all users as an email not as text message.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  8. Any outlook plugin that will support team messages

    1 vote

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  9. feature for having a call from IVR menu to forward calls to an extension that will have a dedicated greeting that bypass the existing user extension greetings

    4 votes

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  10. Data retention - Option to see how many days are left for a specific recording to expire

    2 votes

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  11. The customer would like to add classical rock music for audio while connecting

    1 vote

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  12. Behavior: When the co-recipient receives a voicemail notification. "Click here: link to access voicemail in the admin portal is not available Desired behavior: Customer would like to have the option to customize notification by adding "click here" link for Co-recipients notification. Reason: Co-recipients are not a manager of the call queue but have access to the account which they need to see the voicemail through the service web.

    1 vote

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  13. It would be beneficial to download all Numbers and bulk edit the Names in a spreadsheet then upload the changes. One by one takes too much time. Would help organize the account.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.

    2 votes

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  15. Requesting to have an option to disable VM for user extensions that are on DND status

    2 votes

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  16. ... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue

    1 vote

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  17. Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.

    1 vote

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  18. The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.

    1 vote

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  19. Should have a feature to modify which email should get the notification on the setup change on the online account

    1 vote

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  20. Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.

    1 vote

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