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3039 results found

  1. must be able to provision multiple lines on the phone with rc features

    1 vote

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  2. cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext

    1 vote

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  3. We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.

    1 vote

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  4. User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.

    1 vote

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  5. We should have capability to edit 0 dialing features so that the caller would not be staying on ivr menu for 3 rounds ( almost 2 minutes) before it 0 dialing took effect . this may help us lessen wait time of callers if they were not able to press on any options and dont know which options to go through

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  6. Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…

    2 votes

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  7. ...t have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.. I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).

    30 votes

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  8. User is requesting a feature similar to Google Workspace SSO.Once the the user get disabled in Google Workspace, it wont be able to log in using the RingCentral for Teams (SSO).Currently on RingCentral system, user have to log in to the stand alone Ring Central app (mobile, desktop and web version). Admin need to disable or delete the User's extension on the admin page to restrict access.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?

    1 vote

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  10. I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by myself to avoid penalty charges of up to 10 000$. Thank you

    3 votes

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  11. When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…

    5 votes

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  12. Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
    - Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group

    1 vote

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  13. Admin like to see logs on admin porta on the changes the users toggled on RC app

    1 vote

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  14. Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue

    1 vote

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  15. if a user needs a recording from the logs to be able to share or forward strait

    1 vote

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  16. A feature for limiting a non call group manager to view other user extensions in the analytics portal

    1 vote

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  17. Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.

    1 vote

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  18. Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
    You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.

    28 votes

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  20. it would allow synergy with ringcentral and the COMET CRM

    1 vote

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