3483 results found
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Able to turn off censorship for voicemail-to-text
We need to have an option where we can disable the censorship for certain words
1 vote -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
Add vault for U.S . numbers
RingCentral has a vault for Australian numbers and it would be much better if we had vault for U.S numbers
1 vote -
User extension specific IVR Menu
Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.
1 vote -
Setup visibility for paging
Give management visibility over live paging to see what devices are stuck trying to page.
1 vote -
Sender will be Fax machines and receiver of fax can assign the email address
Sender will be Fax machines and receiver of fax can assign the email address
1 vote -
Prerecorded message
This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.
1 vote -
caller identifier to know if the call is for company a or b
have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
2 votes -
Add an option to select Shared lines as default line for outbound calls from Deskphones
Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.
4 votes -
Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral
Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US
2 votes -
Add options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
10 votes -
Forward Calls to Answering Service if missed routed to Mailbox extension
With reference to the customer's concern, we hereby propose the implementation of an option that enables the routing of unanswered calls, from the Answering Service, back to the customer's mailbox. By doing so, the customer can receive the missed calls in their mailbox and revert to it as per their convenience. This feature would help ensure that no calls are missed and would also ensure that the customer is not required to rely solely on the Answering Service for their communication needs.
1 vote -
Personal contact should be automatically visible to other user
Personal contact should be automatically visible to other user
1 vote -
Active Request: Include voicemails in the recording
We have a non physical line that we use to monitor interviewer calls. These calls go straight to voicemail and create a message for us to review. If anyone deletes the voicemail it is gone forever. It would be ideal if we were able to record these calls to review in perpetuity.
1 vote -
Call recording notification saved
A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.
2 votes -
Enable/disable settings in admin portal
Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.
2 votes -
Ability to edit the existing default Role
Able to edit and removed some options for the existing default role such as standard International instead of creating new one and assigned to multiple users one by one.
1 vote -
Standard or standard international users access restriction
Standard or standard international users access restriction from deleting their own SMS(inbound/outbound/conversations), Fax(inbound/outbound) and voicemails
1 vote -
Imply date in greeting message.
For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!
1 vote
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