3747 results found
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Assign voicemail box to an external number or create multiple voicemail box from external number
Caller would like to create multiple voicemail box from an external number. He wanna be able to assign a voicemail box to an external number.
3 votes -
International calls report
Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.
29 votes -
Removing custom hold music for internal users
Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.
3 votes -
SMS Usage Counter
Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.
21 votes -
Automatically enable Do Not Disturb when away from desk
Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
1 vote -
Searching and Extension Creation using a regex or wildcard format
I would love to have the ability to both search for extensions and create new user extensions via some form of regex or wildcard extension format. For example when creating a new user, we are asked to choose an extension number. We have specific roles in our organization we like to keep within the 7000 range of extensions. Currently, I have to go searching for the next availabe extension in that pattern.
It would be great if I did not have to go searching at all and could just enter something like 7*** or 7### and the system would assign…
1 vote -
ability to check the calls that did not hit our logs
customer would like to have the ability to check the calls that did not hit our logs.
1 vote -
Track the login/logout of an ext to the Call Queue
Customer would like to be able to check the login/logout of an extension on the call queue.
8 votes -
Limit users to forward calls to external number
Customer would like to be able to Limit users to forward calls to external number.
1 vote -
Assign main line to more than 2 users
wants to have the feature to assign the main line number to more than two persons to receive the call.
1 vote -
Add a Billing Alert/Notification Management to Indicate when a New Charge is Imminent
There already exists a notification for SMS usage which warns the customer that they have reached 90% of the monthly SMS allocation. The concern is that most products/services offered don't alert admins that they are trending toward overages, and instead simply charge the overages to the account.
The ask is to create alerts/notifications for all items that could potentially trend toward overages being charged. Ideally, there would be a way to manage these notifications such as:
Specify who will receive billing alerts
Whether these alerts come in via SMS or Email
Control over notification thresholds (ex. For X product,…5 votes -
New User Welcome Email Customization
When creating a new user, the welcome email does not provide the site number. Instead, it is showing the main company number. Can we have an option when creating a new user, add the site number to the welcome email.
7 votes -
Increase Number of Allowed Recordings
Increase Number of Allowed Recordings The current number of recordings stored by RingCentral per account is 100,000. This should not be the case for bigger companies. They should have the ability to opt for larger bandwitdth of recordings that RingCentral can keep and not just through the Archiver.
8 votes -
Option to leave a voicemail when the call is onhold
It's better to have an option to leave a voicemail if the call is on hold for 2 minutes.
1 vote -
Inside IVR custom rule
Customer wants to have a personalized custom rule under the IVR menu of them.So that they can also have an option to toggle on and off for a specific day.
7 votes -
Option to receive security code via SMS or phone call for UK Customers
Right now, only North American customers can receive security codes via SMS or phone calls. It will be best if we can also enable this feature for UK customers. Depending on the information stored under your user details, the security code is sent to:• Your mobile phone via SMS or contact number via phone call (for North America customers only)OR• Your email address (for all regions)
6 votes -
Digital line available for other ext as outbound caller ID
A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions
7 votes -
Show "My extension" as the default view once User Logs in to the Admin Portal
Cust would like to report a bug and ask to have a feature to be corrected, that when a user logs in to the service portal, it should display first the "My Extension" instead of the "Call Queue Management" under the dropdown list beside the profile initial on the top right corner side of the Portal.
1 vote -
TollFree OB Caller ID for AU
Cx wanted to use the TollFRee number as thier Outbound caller ID. CT-30556: Due to new Telco regulations (Communications Alliance Scam Code) in AU, outbound calls from RingCentral AU customers who use their AU Toll-Free numbers ( 13/1300/1800/1900) as CLID will fail to connect.
6 votes -
email notification of who answers phone in real time
Notification of who answers the phone sent as a notification in real-time like the emails
6 votes
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