3614 results found
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Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.
8 votes -
Set Intercom Feature In Bulk.
When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom template, similar to how we can do with page groups would help save time from having to do them one by one manually.
65 votes -
Forwarding list for user
We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question
1 vote -
Ability to disable any number press when calling the IVR
we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other
2 votes -
Call Recording. (Hold time is not being included on the recording)
When I was reviewing our recorded calls, the hold time is not being included in the recording. I want the entire call to be recorded including the hold time.
7 votes -
Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
2 votes -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
2 votes -
Spoofing caller id while Porting In
Allow customer to spoof the caller ID while in the process of porting in
5 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
call queue route call to members per number of ring
would like to have it that when someone calls into the queue that it first ring to User A and User B then after 3 rings have it go to User C then to the team voicemail if nobody answers
1 vote -
Edit notification
We are forwarding voicemail notification from our extension to a specific extension 101 we would like an option for us to change the notification content and address it to the owner of the extension were the Voicemail is forwarded
1 vote -
received a notification if one of your VIP number is calling
Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule
7 votes -
Add Teams Plugin as an app under "app access" when defining roles
Want to be able to seperately control users ability to use RingCentral for Teams app/plugin from the main desktop app.
Currently, if I define a role as not having access to the desktop app, users with that role will be unable to use RingCentral for desktop (expected) AND unable to login to RingCentral for Teams (unexpected).
1 vote -
Call handling
Edit in Call handling in User Settings.
Customer's are having issues editing the number in call handling settings.
1 vote -
separate Screening, Greeting & Hold Music option under Role
It's best if we have this three options under Roles be separated.
1 vote -
copy or transfer full details of Call queue to Excell automatic not manual input
to copy or transfer full details of Call queue to Excel automatic not manual input
1 vote -
Max Agents in Simultaneous Call Queue
Currently Max Agents in Simultaneous Call Queue is only up to 50Customer is requesting to make it 70-100 if possible
4 votes -
Option to remove main company number for outbound caller ID settings
Hi, On behalf of Mr. Alex Moore of TowerPoint. The customer would like to have the option to remove the main company number as an outbound caller ID number for other users in the account. Currently, the numbers that will appear as an option for outbound caller ID are the main number, direct number, and number assigned to the auto-receptionist. Customer wants for their users to only have the direct number as an option to set up as an outbound caller ID.
45 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
2 dashboard in 1 reports
I’d like to be able to view all calls from JUST Texas and compare two different time periods…say this month to last month. As mentioned we have billboards in TX and are trying to see if we’ve received additional calls from TX specifically as a result of them. Hoping there’s a quick way to pull a report showing that."
1 vote
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