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  1. On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
    You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.

    31 votes

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  2. Partner wanted to have the option to block calls from a particular number going to a CQ Ext. The number will only be blocked to a particular CQ Ext member. Example: Call Queue Ext 61 | User Members Ext 1, 2, and 3Blocked Number: 0123456789Behavior: Blocked number should not ring to Ext 2 when the call is coming from the CQ Ext.

    2 votes

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  3. 1 vote

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  4. Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users

    1 vote

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  5. You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…

    1 vote

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  6. Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.

    7 votes

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  7. We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…

    3 votes

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  8. It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.

    3 votes

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  9. It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes

    5 votes

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  10. A customer requested this option to be integrated. The customer wants an option as admin user, to restrict 1 user to view company contacts. On their end, all of the users are on different places. The customer wants a user to not see the users on the account.

    2 votes

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  11. if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call

    3 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Can Filter Specific User in Call log Report

    3 votes

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  13. Add a filter in analytics tab to filter specific days of the month let`s say all Monday
    s and so on

    4 votes

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  14. Adding Value to Ring Cental Productivity and Security:My job is Sales Manager for Walser Technology, I just installed two Ring Central phone systems, both used to have Mitel. I guess Ring Central decided to use keystrokes to enable a feature for (Transfer straight to VM), (Engage Paging), I am sure there are others. My request is to create the least amount of keystrokes for the customer, especially if they do the same function many times a day, or if the feature could actually save lives such as the paging feature. First I would like to mention the paging, one the…

    2 votes

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  15. When an account is set up to record calls automatically, new users should be set up that way automatically with the option of changing it to not record, not the other way around. In addition to that, this option/function should be included in the users' profiles instead of a completely different path and setup function. It is very misleading that, when our account is set up to automatically record calls, each new user added isn't set up that way as default, and there's nothing in the profile setup to indicate that it's a separate setting elsewhere in the system.

    2 votes

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  16. 1) Call Screening: is enabled for callers who have no caller ID / not in my contact list / Always. However, a caller can be connected without recording anything, or pressing any key - Just by briefly waiting. Would be nice if the calls would just disconnect after 3 seconds if caller enters no input.

    2) For Blocked Callers: Cust have Block calls with no caller ID enabled for Calls and Faxes, yet "Unknown" calls continue to be connected to me rather than dropped. Even with the greeting / prompt of: either caller id is not allowed or mailbox is…

    2 votes

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  17. On the Call Queue Ability to Send the Caller to An External Number for Essential Plan

    1 vote

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  18. Ability to add customer columns in Live Reports Dashboard

    1 vote

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  19. Set up a different custom call forwarding feature in which all calls from the mainline then selected an extension number to forward to a different number/extension vs direct calls an extensions DIDExampleMainline: 888 *** 45Extension: 101Extension 101 DID: 615 *** 45Calls from mainline 888 * 45 then press 101: Forward to another extCalls directly to DID if ext 101 615 *** 45**: Forward to a different extension

    1 vote

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  20. The option to have the the toll free number assigned to the extension to be the phone number shown on the desk phone display.

    1 vote

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