3086 results found
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Forward received faxes to email
Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…
2 votes -
We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...
...t have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.. I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
30 votes -
SSO feature similar to Google Workspace
User is requesting a feature similar to Google Workspace SSO.Once the the user get disabled in Google Workspace, it wont be able to log in using the RingCentral for Teams (SSO).Currently on RingCentral system, user have to log in to the stand alone Ring Central app (mobile, desktop and web version). Admin need to disable or delete the User's extension on the admin page to restrict access.
2 votes -
Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
I would like to extend the record of fax that has been sent for more than 30 days for Standard and Fax only plan.
I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by myself to avoid penalty charges of up to 10 000$. Thank you
3 votes -
Schedule changes to Call Queue membership
When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…
5 votes -
Devices with expansion modules can't be members of a shared line group
Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
- Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group1 vote -
Feature to see the changes done on RC app
Admin like to see logs on admin porta on the changes the users toggled on RC app
1 vote -
Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
share forward recordings
if a user needs a recording from the logs to be able to share or forward strait
1 vote -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote -
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
add COMET to app gallery
it would allow synergy with ringcentral and the COMET CRM
1 vote -
Connect IVR to Calendar
Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar
1 vote -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
1 vote -
Update the list of local mobile numbers included in the Domestic rates
There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.
2 votes -
Option for setting password even with SSO
SSO is implemented on account need users to be able to set up password even SSO is implemented
1 vote -
Role for a user to only able to edit and upload greetings
I need a user to only be able to edit a custom greeting for a message only extension
1 vote -
delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote
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