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3039 results found

  1. Can delay 2 factor of authentication

    2 votes

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  2. Option to increase the volume or improve the output of the IVR Prompt

    1 vote

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  3. We have our calls set up to go through the call queue and after someone answers the call, we obtain the customer details to forward the call. We then will put the call on hold and either contact the employee on their desk phone or page for the call to be picked up. There are times when the call does not get picked up, so we would like the call on hold to ring back after 2 minutes or so either to the person that put them on hold or to the call queue.

    1 vote

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  4. When the CSV file of the sms logs is downloaded it shows the date and time in the format ISO 8601, which is hard to understand. This doesn't happen on the call logs, which come on the usual mm/dd/yyyy format.There should be an option on the sms logs to change the format of the date and time, or just to change it to the mm/dd/yyyy format.

    1 vote

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  5. We are trying to send out a group text message to the same group of people on a fairly regular basis. We would like for the recipients to only have ability to reply only to sender. Or, even not have ability to reply at all if only to sender is not possible. I see where we can uncheck "send as group message" which sends texts individually and essentially gives us reply only to sender. The issue with that option is we will be sending the text to the same people each time. Entering each recipient every time is to time…

    1 vote

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  6. Call monitoring for desk phoneCall to be monitored even they are using a hard phone

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  7. Is there a way we can have an interactive voicemail caller to get prompts for different bits of information that would be saved into a voicemail file.

    3 votes

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  8. Currently we are able to create a custom call handling rule that says when a number is called to manage the call per the rules specified. However, when we select a number, it only tracks the full DID of the number, and if someone transfers a call internally via the extension it does not match the rule as it's only looking for the DID and not the extension.This creates confusion as call routing for a queue is then dependant on whether the call is coming from the PSTN or internally, and there's no way to unify that experience.

    12 votes

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  9. RingCentral Automator should also work with number assigned to Call Queue extension

    2 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. There could be dozens of sub-menus, but ultimately the only way to have it in two languages is to build the entire tree TWICE and then do all future changes and maintenance TWICE.

    2 votes

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  11. Admin Web has 2 features that support can check if the account is reaching the limit for int'l and paid outbound calls.Daily maximum for int'l and paid outbound calls
    Monthly maximum for int'l and paid outbound callsThe request is to include these 2 features to be added on the SMS Logs on the Service Web.The feature should show the following:What value is currently set as Daily maximum for int'l and paid outbound calls and Monthly maximum for int'l and paid outbound callsCurrent counter for both Daily and Monthly maximum for int'l and paid outbound callsLast updated at: (date and time…

    4 votes

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  12. Customer uses Site admins for each site. Admins can set up Call Queues with only users at that site but can set up Monitoring Groups across the entire company which is a security risk

    2 votes

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  13. The customer's employees don't have a certain time for the end of the shift. Said the very last person to leave the office will forward the calls to VM then the first one to come in will forward it back to BAU.
    • They want to set up an automatic way to do that without the employees having to login to anything.

    1 vote

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  14. ability to set unique CNAM even if multi site is not enabled

    1 vote

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  15. Call queue automatic switch who will receive the voicemail. If it is possible to add a feature to automatically switch and receive the voicemail of whoever the available user on that call queue

    1 vote

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  16. The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.

    2 votes

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  17. To advise callers how many remaining minutes they have until a next agent will be available.

    2 votes

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  18. When a user is added as a co-recipient of another extension (user and/or call queue extension), and their email address is also included in the Shared VM email distribution list, multiple email notifications should not be sent to the user and only 1 should be sent.

    1 vote

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  19. IVR user to have the filter capability and transfer to same user ext. direct number

    1 vote

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  20. Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.

    1 vote

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