3614 results found
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increase number of caller on call rules within the admin portal have the unlimited capacity
cx wanted to add unlimited numbers on caller on call rules within the admin porta
1 vote -
customize Live Reports
Ability to customize live reports. For instance, remove the call queue option
2 votes -
Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…
2 votes -
Automated VM reply or announcement that the caller will be called back if voice call cannot be answered.
The customer would like to able to send out VM or announcements to their callers that was not answered. The VM or announcement will say that they will get a callback from the company.
1 vote -
ability to change toll free number within the admin portal
costumer would like to have the option back to changed the toll free number within the admin portal in number inventory
1 vote -
Allow Forwarded calls to a different RingCentral account to be saved on personal voicemailbox
Customer would like their external forwarded calls to a different RingCentral account to retain to their original extension even calls are routed to a different RingCentral Account
1 vote -
Voicemail storage
Customer wants to have the option to use their Email instead of the voicemail box as their voicemail storage since the maximum limit of 200 is not enough for them and this would be a good idea for a company that receive a lot of voicemails.
1 vote -
Option to select multiple numbers in Inventory.
The account has 70 numbers that need to be assigned to Auto Receptionist and there is no option to select all. No other way just to have it assigned manually.
1 vote -
Ability to delete numbe from forwarded call settings
currently, the option is to change the number under forwarded calls instead of deleting what is currently setwhen the customer logs in to the web portal - Settings - Phone - Incoming Calls - Call rules & voicemail - Forwarded calls we can only change the number and there's no option to delete
1 vote -
key Template inquiry for yealink
Hi Team,I am opening this inquiry so that we can enable this feature under user>template>key templateCurrently there are mitels and other brand that has this feature and yealink doesnt includeTony our partner will appreciate if this willl be available on future produc releaseRegardsRam CarilloRing Central Support Team
6 votes -
looking for a way to run reports on when calls are switched to meetings
We would like a way that we can run a report like the call detail report in RC but for meetings. To see when calls were switched to a meeting.
7 votes -
Option to update call queue settings for selecting managers option
When creating a call queue, there is an option where a user can select either 'Select Managers From User List' or 'Use Manager's email'. Once this is created, there no option to update this any longer. Please provide an option to update this instead of recreating the entire call queue.
1 vote -
Multiple User Graph
We would like to see a graph that is broken down into each user's activity represented by an individual line on the same graph in the performance analytics page.
1 vote -
ATA Status and Configuration Visibility for RingCentral Fax-Only Accounts
The current RingCentral fax-only accounts lack visibility into the status and configuration of Analog Telephone Adapters (ATA) connected to fax machines. This feature request aims to enhance the user experience by providing users with visibility into the ATA status and configuration directly within the RingCentral portal. This will enable users to track inbound and outbound faxing activities, diagnose issues with the fax service, and ensure seamless fax communication.
1 vote -
Button from admin portal to change the voicemail pin that will going to apply to all the users
Button from admin portal to change the voicemail pin that will going to apply to all the users - more easier that modifying the pin per user
1 vote -
NUMBER TYPE - SMS ONLY
to have the ability to add user with a video license only with direct number (not MVP license). For this user to be able to send and received SMS messages only and not to make and received calls on the phone number using the RC app.
1 vote -
Add support on polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when usin...
RingCentral app. support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.
4 votes -
Option to remove extension's default presence.
We would like to request an option to remove extension's duplicated default presence.
4 votes -
Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded me...
...ssages) to their patients.. Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded messages) to their patients.
1 vote -
feature for RC where they can unified the 2FA to a single phone number.
feature for RC where they can unified the 2FA to a single phone number.
1 vote
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