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  1. Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…

    2 votes

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  2. ...t have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.. I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).

    30 votes

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  3. User is requesting a feature similar to Google Workspace SSO.Once the the user get disabled in Google Workspace, it wont be able to log in using the RingCentral for Teams (SSO).Currently on RingCentral system, user have to log in to the stand alone Ring Central app (mobile, desktop and web version). Admin need to disable or delete the User's extension on the admin page to restrict access.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?

    1 vote

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  5. I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by myself to avoid penalty charges of up to 10 000$. Thank you

    3 votes

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  6. When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…

    5 votes

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  7. Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
    - Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group

    1 vote

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  8. Admin like to see logs on admin porta on the changes the users toggled on RC app

    1 vote

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  9. Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue

    1 vote

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  10. if a user needs a recording from the logs to be able to share or forward strait

    1 vote

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  11. A feature for limiting a non call group manager to view other user extensions in the analytics portal

    1 vote

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  12. Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.

    1 vote

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  13. Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. it would allow synergy with ringcentral and the COMET CRM

    1 vote

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  15. Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar

    1 vote

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  16. SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).

    1 vote

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  17. There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.

    2 votes

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  18. SSO is implemented on account need users to be able to set up password even SSO is implemented

    1 vote

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  19. I need a user to only be able to edit a custom greeting for a message only extension

    1 vote

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  20. cx is rquesting if we could removed the
    abandon call record during after hours

    1 vote

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