3952 results found
-
Call Report of Unknown Calls
We need a report of every call that number or the "unknown" number has dialed
2 votes -
User Call Log - Ability to Access Recordings but not to download
Customer want to change Role's permission. They want to remove their user's ability to download call recording but still able to view and play their call recording.
3 votes -
Add the ability to forward calls to an internal number instead of an extension
Submitting Idea on customer's behalf. We were having an issue where some of the agent's sites were merging, and the agent wanted their customers to hear an announcement about the move before being forwarded to another site's number. Unfortunately, RingCentral's service web doesn't have the capacity to forward to a specific internal number, only to extensions. The problem here is that the agent's extensions will be changing soon with the merge, so the call rules or IVR menus we create to get this done will all break soon and have to be rebuilt. If we were able to forward the…
3 votes -
download call queue list
Option to download call queue list in the Admin portal > Phone System > Groups > Call Queues
11 votes -
The caller ID should be longer then 15 characters.
The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?
22 votes -
Bulk Update User Settings
It would greatly help if we could have the option to have a bulk update on the user settings i.e., timezone for customers that have a lot of user extensions.
8 votes -
A separate storage for Voicemail messages and fax message
I want to have separate storage for voicemail messages and a separate one for fax. That way I can select a different extension for voicemail messages and a different one for fax messages.
8 votes -
Download a Report Showing User Permissions / Settings
-This would allow admins to keep track on which settings their users have access to-Save time by getting sheet of the permissions of going one by one in the roles section
15 votes -
Add options to improve call forwarding (from providers like Google Voice)
Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call.
Two possible solutions may resolve this:
1. Ability to delay call pickup time. (ideally assignable to a specific phone number within RC to resolve relevant forwarded calls, leaving the rest of inbound calls unaffected)
2. Ability to direct RC to automatically press a button (dial a number) during call pickup, or at any time. (this…4 votes -
send automated sms link from IVR key presses
The customer wants to have an ability to send an automated SMS link once the customer chooses one of the IVR key presses
21 votes -
Add recipient when zero dialing is selected
A feature where we can set 2 or more extensions in zero dialing
3 votes -
Admin level ability to backup all items for users in Archiver, including Chats
Admins need the ability to backup calls, voicemails, SMS/MMS, faxes, and CHATS. They need to be able to remove the ability for users to be able to turn off backups. This would be very helpful for compliance. Admins need the ability to control backups for every item at the admin level. Chats need to be able to be backed up as well, since SMS / MMS use is required to be registered through TCR. Some companies rely on chat now, instead of SMS / MMS. Chats need to be able to be backed up as well.
3 votes -
Call Queue Manager Access to Call Logs Exclusive to Call Queue Members
Why is it useful?
- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.Who would benefit from it?
- More efficient for managers to have segregated call logs specific to call queue members.How should it work?
- Add a Permission for Custom User Role
- Call Queue Manager Access Management: Access Call Logs of Call Queue Members22 votes -
Export Mac address list
We are adding a NAC or AAA, that requires all the MAC addresses of all devices that will be allowed to connect to the network to be registered. It would be helpful to have a feature in RingCentral Admin that would allow me to export all the MAC addresses of all physical phones in our R/C account. MAC addresses and IP addresses would be a bonus.
11 votes -
Can break through DND status using Rule
Can break through DND status using Rule
9 votes -
Option to choose from multiple authorized PC
It's better if we can choose multiple PC to authorized.
2 votes -
Voicemail Access Record Logs
There should be a record log to see on who & when the voicemail was access on the admin portal
2 votes -
Ability to add number or coworker in ring settings of user template
There is add number or coworker in the user list when you edit a single user settings, but when you create a user template, you can't add number or coworker which cause a lot work when we create new users.
7 votes -
Digital line available for other ext as outbound caller ID
A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions
9 votes -
Ability to change Company Main number type to Voice only
The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.
38 votes
- Don't see your idea?