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  1. There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.

    18 votes

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  2. Please add a way in the Admin portal to see if a number is SMS enabled or not.

    4 votes

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  3. when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.

    9 votes

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  4. The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, especially if we could control it by role, site, or even at the user level.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Account's Admins will get a notification once changes and modifications done on the Archiver section on the Admin portal account online for monitoring purposes

    13 votes

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  6. Currently customer is getting the green check mark status when they make outbound calls using - a toll free number.But once they call a mobile/landline - the green check mark status is not showing at all.they would like to get the green check mark status to all types of lines they call when they use the toll free number.

    1 vote

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  7. Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.

    1 vote

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  8. This is for the account User ID: 62862330008 requesting for role that unable to delete fax message

    1 vote

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  9. An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having access in their recordings/logs. We are requesting for individual users to be selected aside from having customized role/group to be created.

    9 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. We use cost center accounting codes that are 42 characters in length. It would be a HUGE win if we can put in the entire cost center accounts into the RC billing Cost Center Management under Billing Codes. Currently this field is limited to 24 characters. Could the field length be increased to 64 characters to allow for future needs?

    1 vote

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. record a dial by name directory with the name of the person and titles

    2 votes

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  12. While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.

    22 votes

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  13. It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.

    3 votes

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  14. Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.

    24 votes

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  15. Would like to include the license type of each user on reports when downloaded from the Admin Portal.

    1 vote

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  16. My company main number will forward the call to a specific extensionThat extension has a call forwarding to several users and the setup is ring in orderWhat I want is after the rings that we setup on the first extension once the call jumps to the call group or user that I added, the 1st user extension will continue to ring

    1 vote

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  17. Put the active call on hold and be able to answer the call while waiting.

    2 votes

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    • Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license.the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
    2 votes

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  18. Wants to have the intercom feature

    1 vote

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  19. I have created a lot of personal contacts. With Ring Central if I need to make a change like update the phone number, I have to first delete the contact and then create a new one for the correction or update to take effect. The ability to just update or edit the already created contact would be great.

    1 vote

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