3952 results found
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Call pick up feature for Third party phone ( Manual provisioning)
Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)
1 vote -
Have all calls go directly to company phone and not need to be sent to extension unless user does so
i want all calls to go to reception desk for when customer calls
3 votes -
Track idle the most user on multiple call queues (Longest Idle ring setting)
Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.
3 votes -
Change Fax Transmission Result sent number
To be able to change the Fax Transmission Result sent number.
5 votes -
Screen Caller when dialing Operator or when directed to Call Queue
As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.
3 votes -
Allow other admin extension to change block robo call setting
I am logged in as an admin to my account however I am unable to edit block robo call option on the main super admin account it would be better if we do have an option on the super admin extension to select who can make modification on the main super admin account
2 votes -
New users limit auto extn to Site's DDI range
For each site we have a set of DDI’s we always match the extn to the DDI, for example for my site my extn is 36605 and my DDI NNN NNN3 6605.
Therefore when creating a New Users it would be useful to:
1) Limit the extns presented automatically to the available range.
Occasionally we may use something outside that range for a non DDI purpose so make overriding the presented extn?2) To present the next available extn within that range, ATM we have 36899 configured so 36900 is presented but there are many free extns within that range…
1 vote -
SMS Usage Counter
Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.
22 votes -
Analytics reports for specific time frame like between 6am to 6pm EST
Analytics reports for specific time frame like between 6am to 6pm EST
8 votes -
Allow non-super admins the ability to change user role domain
Site admins cannot change Role domain when creating new users or when editing current users. The area to select a role domain is grayed out and cannot be selected.
2 votes -
Auto DND Feature after certain period of inactivity
We should have an option to put the Agents on auto DND after a certain time of inactivity as at times they forget to do the same and if call handling is set as longest idle we do lose the calls.
2 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
8 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
28 votes -
Allow presence feature to show busy when answering an incoming call on a ring group.
Currently the presence feature of showing busy to other users in the organization will only operate if the user extension was dialed directly. If one is apart of a ring group for a particular number, or a full number is dialed, that user will not display as busy when answering a call. They will only show busy if their internal extension was dialed. This is something that many of my Ring Central customers need to have in place as they operate off of one number passed down to a ring group.
2 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
21 votes -
Presence
I recently added two new employees to my Presence. I would like to sort them alphabetically "automatically" instead of removing and re-adding them one by one to arrange them alphabetically
2 votes -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
3 votes -
Archieved Recordings
Customer should have the ability to restore / retrieve archived recordings or files if they do not have any cloud backup service linked on the account.
4 votes -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
3 votes -
Add Delegated Lines on Presence
Apart from the actual user extensions, the ability to add the delegated line to the Prence keys will help users quickly reach the person using that line also answer calls to the line if there's no person on that desk.
3 votes
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