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3039 results found

  1. We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.

    1 vote

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  2. Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user

    1 vote

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  3. Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.

    1 vote

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  4. I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out

    4 votes

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  5. To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.

    3 votes

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  6. When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..

    3 votes

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  7. Customer requesting to removed the voicemail pin for everyone has an access to it and not avoid hustle and remembering the password

    1 vote

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  8. looking for a feature that allows our sales reps to change their phone numbers to ones mirror the area code they are calling

    2 votes

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  9. The customer would like to have the option on the interface of the Admin Portal under Licences and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

    2 votes

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  10. Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.

    1 vote

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  11. Did not push through with the device order but it still generated a purchase order. Please add an option for us to be able to remove the uncompleted device purchase orders.

    1 vote

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  12. Adding Call Log on Archiver Sync Option.

    2 votes

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  13. Customer is requesting that Admin can update the user pin with/out entering the users password

    1 vote

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  14. Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.

    1 vote

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  15. RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.

    2 votes

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  16. Customer needs ability to restrict registration of IP Hardphone to RingCentral if Hardphone is taken off of Customer Network. Customer is trying to mitigate what they consider a security risk.

    3 votes

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  17. Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.

    6 votes

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  18. The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.

    1 vote

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  19. Has an option to Edit or customize the results section on call logs at SW

    1 vote

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  20. CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.

    1 vote

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