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3086 results found

  1. Select multiple pages in Call logs.

    1 vote

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  2. Single-Level & Multi-Level IVR buttons availability from the Call Handling page of General Setting from Auto-Receptionist. As the option shows before, regardless of the option chosen as Call handling of the Auto-Receptionist, the same featured buttons wanted to show up still from top-right corner of the Call Handling page.

    1 vote

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  3. The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.

    2 votes

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  4. I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.

    2 votes

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  5. Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members

    3 votes

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  6. Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account

    1 vote

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  7. We would like to change notification subject and body on calls as currently it's an incomprehesible mess especially if forwarding is in place. Currently our notification shows: Subject : New call from <Area or Callers ID> - <Fwd Call group name, ext. number> <number of the client> Email Body: From: <Area or Callers ID> - <ext name & ext. number> <number of the client> Recieved: Date (no problem here)To: <Actual Number Client Dialed>Status: missed (no issue here)We would like to change this to: to simply: Subject: New/Missed Call from <Client phone number> to <Client Dialed Number or Ext Name>From: <Callers…

    3 votes

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  8. We use handsets and also link to our CRM Pipedrive. We have 3 handsets each with their own user/extension. All phones are on simultaneous ring. If someone else picks up the phone, my handset and CRM show that I missed a call. It'd be great if we had to ability to turn off missed call tagging. Even if we miss a call it rolls over to our answering service so the missed call tagging just creates confusion and frustration that I have to clear the notifications on my handset and CRM everytime someone calls.

    92 votes

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    Planned  ·  10 comments  ·  Admin Portal  ·  Admin →
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  9. I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.

    3 votes

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  10. Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)

    1 vote

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  11. The customer wants to make sure that her company address is protected and confidential

    1 vote

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  12. It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create…

    3 votes

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  14. I would like to use this feature . that if a client sends a sms to have an auto response. but this feature is not yet available.

    3 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time

    2 votes

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  16. Would like the ability to ring to one group at one ring, then another group at another ring, and another group at third ring, etc. The ability to switch who the call goes to based on the amount of rings.

    1 vote

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  17. An easy way to check if all users on the account are using default VM greetings or Customize VM Greetings

    1 vote

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  18. When someone calls from Outside and the receptionist Puts him/her on Hold after 5 Min to ring again on the Receptionist s phone automatically.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  19. Be able to run performance reports for calls, queues, meetings, etc, that contains the data real and be sent via email. What is being experienced is that reports received via email is 24 hours delay (data of yesterday).

    1 vote

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  20. Currently, if an additional number is required to be added to a user's account, it's not clear whether this comes with an additional fee ($4.99CAD monthly / $59.88CAD per year) and therefore clients do not know/expect the additional price. There isn't a page within the workflow that shows the price for a secondary DL and asks for acceptance, as there is when adding a new license or new phone. Could this be added to make it extra clear there's a charge associated with adding an additional DL?

    2 votes

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