3885 results found
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update shipping address per site
ability to update shipping address per site and cost center without placing new order first
1 vote -
Allow only calls from inside extensions
We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.
1 vote -
have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
Spoke to customer
spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking
1 vote -
Ability to differentiate internal calls to internal transferred calls
when we receive an internal call from another employee and when we receive a forward from an internal employee, they both look the samecan we have a feature
2 votes -
Enable Multiple Group Managers
At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier
22 votes -
Add Shared line on a User Extension's Call Handling.
The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.
3 votes -
Live Report License assignment/management
Live Report Licenses currently do not allow for licenses to be assigned in bulk. Ideally a license would be assigned as a function of the user Role assignment. This would include the application of user templates with the license assignment enabled.
3 votes -
to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Push To Talk Analytics
looking for the ability to track, monitor, and report on Push To Talk analytics. This should include usage, but also would like to see channel connection logging and reporting as well.
1 vote -
Sync company directory with Desk Phones
Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
10 votes -
Modify DDS keys on polycom T53W
We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help
1 vote -
Specific Email notification of Call Recording for Multiple Site
Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.
1 vote -
Edit voicemail greeting of a user extension by multiple users
A feature in which multiple users can have the capability to edit the voicemail greetings of one user extension/message-only extension and submit the changes through email
1 vote -
Limit users access to call recording
I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
9 votes -
Allow the option to disable 2FA on Entire Account
There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through
9 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
7 votes -
Allow ECM (Error Correction Mode) On to work with RingCentral Fax service
Customer is looking if enabling ECM (Error Correction Mode) to their fax machine support by RingCentral fax service.
1 vote -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
4 votes -
Receive email notifications for sent messages
Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!
3 votes
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