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  1. cx wanted that all calls must be recordedautomatically even a newly added ext without going to the portal to edit the calls to be recorded.

    1 vote

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  2. After speaking to a Contact Center Engineer, it is my understanding that you are able to log into RingCentral.com using ANY phone number assigned to Auto-Receptionist and a valid extension.Please limit either the ability to log into RingCentral.com to ONLY the main company number and a user's assigned number/numbers OR (preferably) create a feature where admins can set which phone numbers are allowed for logging into RingCentral.com

    1 vote

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  3. I would like to the ability to change the Screening, Greeting & Hold Music for my entire directory at the same time instead of extension by extension.

    1 vote

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  4. Feature Request : changing the address on the home page of the admin portal
    Details : there is no option to change the address of the account on the home page located at the right hand side
    Significance of the feature : able to change the address on the home page screen of the admin portal
    Current behavior : not able to change the address
    Brand : bt cloud phone

    5 votes

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  5. As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..

    7 votes

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  6. Currently users will have to upload the mp3 file for the greeting message.The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording greeting.

    10 votes

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  7. Could you please untick/remove the “Send an email when a phone is added” option from all our users? Looks like I can’t do it through the user templates and user bulk update option

    2 votes

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  8. Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers

    19 votes

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  9. I need a way from the ringcentral admin portal to set phone settings. I want to be able to set a default ringer volume and call volume. The other option to to set screen time. I have 56 phones in a school and after a period of time they go black and people think they are not working. I want the screen on all the time.

    3 votes

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  10. put MVP line under Billing contact info pageBilling > Payment Method > Billing Contact Information..

    1 vote

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  11. When looking for an available ext for a new team member, we have to check the "Users with Extensions" and the Groups section under Phone Systems. It would streamline things if there was a single screen or report that can be pulled showing all assigned extensions instead of having to go to multiple places or to export multiple reports that have to then be merged together.

    1 vote

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  12. Ability to ring multiple Third-Party mobiles set up in User Extensions in a Call Queue. Currently, it allows ringing to third-party mobile if the RC application is not enabled in the user's Call handling and if a call tree is set up.

    1 vote

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  13. While it is important to allow for muting of call recordings, it is equally important to consider the potential consequences of allowing everyone to mute the recording at any time. This could lead to incomplete or unreliable records of important conversations and transactions, potentially causing confusion or misunderstandings down the line.Therefore, I would like to suggest that we allow muting of call recordings by individual instead of allowing everyone to mute the recording at any time. This approach not only maintains the integrity of our call records, but it also respects the privacy of individuals who may not want their…

    2 votes

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  14. There needs to be a way to track down a physical phone that has been forwarded to another extension. We should be able as Admin’s of the system to see if a physical phone is forwarded and to un-forward in the RingCentral portal, or even forward remotely. Our last voice system, Cisco, we were able to see this and not have to go to the physical phone. This is not possible to do for us we have many campuses at different addresses. This is very bad customer service when I cannot do my job without driving to go find out…

    2 votes

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  15. It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.

    9 votes

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  16. Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording

    29 votes

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  17. When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges

    1 vote

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  18. We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a four digit pin instead.

    5 votes

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  19. The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members should not have access to. Currently they are deleting the user and adding them back in which is much less efficient. Also deleting a users removes them from ring groups which we do not want to happen.

    10 votes

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    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.

    4 votes

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