164 results found
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Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
3 votes -
Users will remain visible in the RingCentral App until they are deleted from the Microsoft 365 Settings
The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.
2 votes -
Request to allow address information in the Name field during Personal contact import.
The current system rejects this format, for which is an issue for customers who use addresses as contact names.
1 vote -
Edit Share Contacts
Customer currently do not have a way to be able to edit shared external contacts.
Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,Customers would like to have a feature where
1.) Shared External Contacts can be edit using Ringcentral App or SW
2.) Upload Shared External contacts without using .csv File
3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.16 votes -
For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
5 votes -
Google Workspace Delegated contacts
Include Google contacts in the Delegated contacts in the RingCentral App supported contacts connection.
1 vote -
copy the Name of the contact saved on the user's phone to the the recipient.
Activate a feature that allows the name associated with a saved contact to be visible to the person receiving a transferred call. This feature would display the contact's name to the call recipient when the caller is saved in the customer's contacts and has a name assigned to them.
1 vote -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
2 votes -
We purposely don't include some users in the company directory, but certain users need to be able to see that information like HR
We have field associates that we want to hide their contact information from MOST associates so we don't include them in the company directory, but associates in our IT department, HR Department, and Executive level managers need to be able to use the directory to reach them and can't because you can't select whose has permissions to see them once they are included in the company directory. So, we don't get full use of RingCentral and have to give out user's cell phone numbers instead, not ideal.
1 vote -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
4 votes -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
1 vote -
Make user interface more intuitive-highlight Search function more and highlight "Close-X" button in red?
Make user interface more intuitive-highlight "Search" function more and highlight "Close-X" button in red?
1 vote -
View Company Directory List
The customer requests the ability to configure a soft key on their phone for the directory feature, enabling direct access to the full directory list without the requirement to input the first three characters.
1 vote -
Exclude company contacts from being screened.
Callers will be asked for their name when call screening is enabled and the caller is not in the contact list. This feature only works for external calls and not for company contacts. Is there a way to exclude company contacts from being screened?
3 votes -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
filter
Filter contacts when transferring calls to only users with the appropriate license to receive calls.
Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.
Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.
1 vote -
Download Personal Contacts on RingCentral App
There is no option to download the Personal Contacts on the RingCentral App.
3 votes -
change email address on ringcentral university
Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.
2 votes -
Automatically sync Ringcentral app contact to any Deskphone
Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.
1 vote -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
1 vote
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