130 results found
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Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
3 votes -
Mass import phone numbers for call rule
To create a call rule where certain Contact phone numbers calling in go directly to a specific voicemail. There are hundreds of these phone numbers, so adding them one at a time to the call rule is not feasible.
3 votes -
Bring up Contacts when transferring a call on desktop app (like in mobile app)
Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name
5 votes -
shared directory
The External Shared Contacts Directory integration does not show the contact's name on incoming calls.
Please enable this feature when possible.
4 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
3 votes -
External Shared Directory - One number different contacts
The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.
Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.
3 votes -
Multisite - support for 'site' contacts Directory limited, not entire company
This is a common ask in the retail market like we faced during the DECATHLON project.
This will allow for the end user to access a directory based on the following:
-/ Global Directory (e.g. all stores) tier
-/ Regional Directory (e.g. stores in 1 city) tier
-/ Local Directory (e.g. specific store site) tierEvery store is usually autonomous and needs access to his own directory and is not shared among other stores.
In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
Criteria would be coming from…22 votes -
remove invited contacts under company contact list
customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.
2 votes -
For multi site accounts, allow company contacts to be filtered by location name
We are one company that creates a site for each office we have. In the RingCentral web app, when searching for internal extensions it would be helpful to be able to filter the search to show extensions assigned to a location
4 votes -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
1 vote -
Make user interface more intuitive-highlight Search function more and highlight "Close-X" button in red?
Make user interface more intuitive-highlight "Search" function more and highlight "Close-X" button in red?
1 vote -
View Company Directory List
The customer requests the ability to configure a soft key on their phone for the directory feature, enabling direct access to the full directory list without the requirement to input the first three characters.
1 vote -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
Users will remain visible in the RingCentral App until they are deleted from the Microsoft 365 Settings
The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.
1 vote -
filter
Filter contacts when transferring calls to only users with the appropriate license to receive calls.
Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.
Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.
1 vote -
change email address on ringcentral university
Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.
2 votes -
Automatically sync Ringcentral app contact to any Deskphone
Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.
1 vote -
Increase Company contact limit
Need more Contacts
Can you increase our companies contact limit to like 1,000,000?
Currently the limit is 10,000 and its hurting our experience because we need all hubspot contacts in ring central for simple usage..
3 votes -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
3 votes -
Bullhorn Mobile Contacts
Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.
1 vote
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