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126 results found

  1. The termed users in the MS 365 as 'Active users', but they marked these termed users as 'Do not show in GAL' and in the RC app, these users are still showing as company contacts; their request is to not show these users in RC app.

    1 vote
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  2. Filter contacts when transferring calls to only users with the appropriate license to receive calls.

    Users with a license that does not accept calls (ex Video Pro) show up in the company directory when transferring calls.

    Attempting to transfer a call to these users will go directly to voicemail with no greeting or introduction. This is not ideal for users as it is unclear what is happening.

    1 vote
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  3. Contact should automatically sync from RingCentral app to any Deskphone that customer wish to. This will save time and effort on doing it manually especially for big companies.

    1 vote
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  4. To create a call rule where certain Contact phone numbers calling in go directly to a specific voicemail. There are hundreds of these phone numbers, so adding them one at a time to the call rule is not feasible.

    3 votes
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  5. The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.

    Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…

    3 votes
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  6. Customer can see their Bluehorn Contacts via the RingCentral desktop/web app. However, they are expecting to view the Bluehorn Mobile Contacts via the RingCentral mobile app, as well.

    1 vote
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  7. Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.

    Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.

    By restricting the contact sync to a specific AD Security Group,…

    1 vote
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  8. Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.

    1 vote
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  9. customer cant remove the invited contacts under company contact list, it only has the option to resend but not to remove. the said emails cannot also be deleted from our end since the user didnt sign up completely.

    2 votes
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  10. The External Shared Contacts Directory integration does not show the contact's name on incoming calls.

    Please enable this feature when possible.

    3 votes
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  11. The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.

    Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.

    3 votes
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  12. delete/remove their ringcentral number for those who saved it on their phone/contacts already

    1 vote
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  13. Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.

    2 votes
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  14. I have hundreds of clients, some whom I've only met once or only online. It would be nice to be able to add a photo to their contact card so when I see them in public I can put a name to a face.

    1 vote
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  15. The customer wants phone numbers be transferred to their Ringcentral Address book without assigning the numbers to extension users.

    1 vote
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  16. Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.

    2 votes
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  17. 1 vote
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  18. I had to copy and paste the company name to the first name section for all of our contacts, in order to make the show on the fax ID in the RC desktop app. But I would like to request RC to allow the company name to also show in the caller/fax ID section as well as the first and last name section

    2 votes
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  19. Our customer wants to be able to include via the "notes" field : the person's name , extension and email within their business contacts
    When adding contacts via RC app , on the notes field of edit contact they want to be able to save the details like this example below:
    Test name ext 101 - test@gmail.com
    Test name ext 102 - test@gmail.com
    Test name ext 103 - test@gmail.com
    Test name ext 104 - test@gmail.com

    But it does not let him separate each details per line instead it'll go as one line like as example below:
    Test name ext 101…

    2 votes
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  20. Tough to transfer a call in the computer app versus the phone app. The mobile app gives you a list of contacts to transfer to but the desktop app makes you enter an extension number/name

    5 votes
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