Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

116 results found

  1. Contact Center Routing Number in the RC App directory

    Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  2. Put Total/Count of Contacts on Desktop App

    Customer wants to be able to see how many contacts she has in total on her desktop app.

    3 votes
    1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  3. Quick Contact Edit

    Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.

    Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  4. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.

    2 votes
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  5. Access external contacts via ric phone app

    imported contacts using shared directory using admin portal
    visible on RingCentral phone installed on desktop
    Be able to use HUD using external contacts

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  6. Be able to modify permissions when creating Custom Role

    When creating a custom role there are some options that are greyed out and are assigned to ALL roles.

    It is necessary to be able to EDIT all categories to create a perfect ROLE.

    For example, I want to create a role with NO access to company's contacts, today that is not possible since that option is greyed out.

    PLEASE, allow SUPER ADMIN to edit all categories and choose what to display to users and what not.

    Should be as simple as enabling the option to edit all categories.

    3 votes
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  7. Sync all contacts from all sources into one contact and auto filter out any duplicate numbers in the merged contact.

    Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
    Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.

    2 votes
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  8. option to upload csv file and ability to segregated per file

    option to upload csv file and ability to segregated per file

    2 votes
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  9. RingCentral Should allow to connect contacts to multiple outlook account (emails)

    RingCentral Should allow to connect contacts to multiple outlook account (emails)

    1 vote
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  10. Sync contacts from RingCentral to iPhone

    to be able to sync contacts from RingCentral to iPhone

    9 votes
    Under Review  ·  3 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  11. External contacts for federated account

    External contacts shows in both accounts.

    1 vote
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  12. Show user status in contacts list

    Ability to see user status in all web/desktop views would be a timesaver.

    19 votes
    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  13. Sync Desktop Contacts with Cell Phone App Contacts

    Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that information twice

    10 votes
    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  14. Company Phonebook for all users from one single upload

    It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…

    66 votes
    Planned  ·  8 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  15. Sync Contact Directory between Polycom and Admin Portal

    Sync Contact Directory between Polycom and Admin Portal

    8 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  16. Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App

    Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.

    19 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  17. Show Company name instead the first name and last name under Personal Contact

    Will not show company name under contact just first and last name

    6 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  18. Add Vcard

    Is there a way to add Vcard in Ring Central so we can send it via text? If there is, please send me how to do it. Thank you.

    1 vote
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  19. Saving contact calls in one master account

    When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.

    7 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  20. I would like to upload all my contacts in bulk rather than 1 at a time.

    i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.

    3 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?
1 2 4 6
  • Don't see your idea?