294 results found
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Remove Extra Lines on Polycom Without Adding Presense
By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy when and is not a good user experience when most users only need one line.The layout can be made much cleaner by logging into the Web UI as Admin and navigate to Utilities -> Line Key Configuration. Highlight the line and change "No. of Line Appearances" to the desired number, which…
1 vote -
Add updated firmware for Cisco Phone 8861
Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides.In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3
3 votes -
Make the Simulate Crash line removable in Poly X30 for Rooms
It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login
1 vote -
Requesting feature to lock the settings of Polycom phone
Requesting feature to lock the settings of Polycom phone
1 vote -
Support SIP NOTIFY for 3rd Party Devices
RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.
6 votes -
Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone
We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?
1 vote -
Call Queue Enhancement
I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
1 vote -
Add Cisco ATA191-MPP to supported devices
All yours supported devices Cisco PAP2T, SPA 2102 or SPA 122 ATA already end-of sale and end of support. I am unable to provision a new device Cisco ATA191-MPP. RingCentral support unable to help with this. https://www.cisco.com/c/en/us/obsolete/unified-communications/cisco-pap2t-internet-phone-adapter-with-2-voip-ports.html?dtid=osscdc000283https://www.cisco.com/c/en/us/products/unified-communications/spa122-ata-router/index.html?dtid=osscdc000283https://www.cisco.com/c/en/us/support/unified-communications/spa2102-phone-adapter-router/model.html?dtid=osscdc000283
1 vote -
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
5 votes -
Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.
We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal. Previously logged a ticket with support 12818533 but could not come to a resolution.
2 votes -
Allow access to change availability hours for a limited extension device
We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.
1 vote -
Make the process of transferring a physical desk phone from one user to another more intuitive
On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently involves assigning the unassigned extension with desk phone to a new or existing user, swapping the desk phone for a softphone (to send the desk phone to inventory), deleting the attached phone number (to send to inventory), then going into the softphone and swapping with the unassigned desk phone in inventory. It would be a useful feature to be able…
2 votes -
Typo on Yealink provisioning article
On this article,https://support.ringcentral.com/article/8728.html• Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an hour thinking a phone was broken while trying to set it up. Thanks in advance for fixing it.
1 vote -
Cisco 562 Wireless headset
Would like to add Cisco 562 Wireless headset with standard base (Model: CP-HS-WL-562-S-US) as Recommended Headsets for RingCentral | Following KB article 10180 for the List of Recommended Headsets for RingCentral Deskphones
3 votes -
Polycom Phones - Control Forwarding
We have the forwarding feature enabled for our Polycom phones and would like the ability to see if forwarding is enabled on the RingCenral Admin Portal. It would also be ideal if the forwarding could be controlled as well.
3 votes -
FIRMWARE UPDATE: Yealink T42S support for WF50 wifi dongle
Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band. After reviewing with Yealink support directly, the V84 firmware and newer does support WF50 with the T42S phones.
5 votes -
Ability to Program 3rd party Numbers on Soft Key (blf key)
On my Cisco 8861, I am unable to program the softkeys to dial out to any number outside of a ringcentral extension assigned to us. If I want to program a speed dial to a customer, or assign an intercom to an extension as a speedial(blf key) it is currently not allowed. I am not sure why a simple feature like this is not allowed on Ring Central. It would make business operations so much easier to utilize the 5 soft keys that are lying dormant to be able to dial out to our customers, etc.
6 votes -
Support Configuration of Presence on Yealink T46G
We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.
4 votes -
Self Service Custom Configs (Poly)
Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.
14 votes -
Disable Ethernet Switch Cisco Phones - All models
Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.
1 vote
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