423 results found
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Program a forward button to transfer incoming calls to another desk phone without answering the call.
It would be very helpful to have a physical button on the desk phone that can forward the call to another desk phone/extension without needing to answer it initially. This can help our customer not having to enable the custom rule on their online account and just be able to transfer the call as quickly as possible.
4 votes -
Security feature, Ability to enter a code before dial out from deskphones
To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call
2 votes -
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
1 vote -
CISCO CP Series - Firmware Update 12.0 Above
There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.
5 votes -
An option to check the history of the deskphones
An option to check the history of the desk phones.The customer would like to have an option in the portal to see the history of the device
(from what extension or number it was assigned before re-assigning it to a new user?).2 votes -
Remove option to control DND on Polycom Phones
We need to have an option to remove/disable the ability to control the DND feature on Polycom Phones. This is to prevent other users to go on unathorized DND status.
2 votes -
Edit and Change dialing timeout on polycom phones.
Prior to a firmware update, our Polycom phones had a dialing delay of 5 second prior to dialing the number. After the firmware upgrade this was broken and set to 1 second. This is annoying as it doesn't allow enough time for end users to punch in a number. Thus it dials partial numbers and assumes they are extensions. Please set this back to 5 seconds, and allow the user to push "send" on the phone to initiate the call.
4 votes -
Be able to handle multiple conference calls using deskphone
When the user is on a conference call, he should be able to take another call leaving the 2 person on the conference and continue the conversation. And the user would like to be be to junp from one conference call to another.
5 votes -
Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones
We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the caller’s phone number. It is very confusing when we answer the phone expecting it was an internal call only to find an external caller. It appears that this was corrected for some other phone manufacturers, https://ideas.ringcentral.com/ideas/ENTCOM-I-48. Can you please correct it on the Mitel phones? We are using the Mitel 6940 phones.
19 votes -
Detailed monitoring of Polycom phones
We are putting in a network management system (AUVIK) to get a complete overview of the equipment on our network. The NMS sees the phones, but only provides basic information. Is there a way to get more information? Possiby SNMP? Our physical phones are all the Poly CCX 400.
1 vote -
Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones
Hi we have Mitel 6940 phones at our offices, running on the RingCentral platform. The Mitel 6940 phones seemingly have the capability to transfer calls directly to voicemail via a "VM" softkey that appears when transferring calls (see YouTube video: https://youtu.be/Dfccs5AnSNY). However, it does not show up for us. After discussing with our RingCentral representative, it seems that this feature is not enabled for these phones on the RingCentral platform. Would be great to have this feature available as it's heavily used in our environment.
36 votes -
Turn Custom Rules on and off Via a Physical handset.
this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in there as well by just toggling a switch on and off. many customers would love the convenience that would bring them.
5 votes -
Private Parking Functionality for Yealink W76P Cordless Phone Using DTMF Code
I am a user of the Yealink W76P Cordless Phone and have been thoroughly impressed with its performance. As I continue to utilize this device within my organization, I have identified a feature that I believe could significantly enhance its utility.I am writing to request the addition of a private parking functionality that can be accessed using DTMF codes on the Yealink W76P Cordless Phone. This feature would streamline our internal communication processes and improve the overall efficiency of our operations.The ability to utilize DTMF codes for private parking would allow us to seamlessly park calls for specific users or…
1 vote -
Redirect missed calls to Fax/Printer rather than sending them to voicemail.
Our goal is to introduce a feature that automatically redirects calls to the fax/printer when a user extension fails to answer.
1 vote -
Ability to monitor calls using deskphone
We need a way to monitor calls using deskphone
1 vote -
Ability to add multiple same extension on others phone presence
Capability to add multiple extensions same users of some elsedesk phone. Currently, it will allow you to add 1 line per user.With this, can can utilize placing a call on hold and different extensions can answer it without affecting the other calls on hold on different lines.
1 vote -
Polycom e400 added to the list of certified phones
cx wants the e400 polycom to be added with the option for assisted provisioning
1 vote -
Connect an external speaker to Desk Phone
We have a desk phone used in a loud warehouse. We need a way to increase the volume of the desk phones volume for the ring tone on inbound calls substantially so workers not nearby the phone can still hear the phone ring throughout the warehouse and come to answer it when needed. We want to connect any speaker attachments or devices available that are compatible with Yealink T46U desk phone model.
1 vote -
Add Viking Door Intercom Box as supported device for Paging
Requesting to add Viking Callbox as a supported device for paging. Viking is also a SIP-based device that works like Algo and Cyberdata.
2 votes -
Enhanced Compatibility for Poly Edge E Expansion Module
Objective: The purpose of this feature request is to enhance the compatibility of the Poly Edge E Expansion Module with the RingCentral system. Currently, the module is restricted to displaying a maximum of 48 name/number entries, and manual configuration attempts are rejected by the RingCentral server. This proposal aims to ensure seamless integration, allowing for more than 48 entries and, upon certification, facilitating assisted provisioning for users.Background: The Poly Edge E Expansion Module is currently not fully supported by RingCentral, and manual configurations are met with rejection by the RingCentral server. The accessory is expected to be certified in the…
1 vote
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