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348 results found

  1. Add Anker device support to headset controls

    I have an Anker PowerConf S360 speakerphone. It is detected as a headset. When I press mute on the device, it is muted in RC but when I unmute on the device it does not unmute in RC until I press unmute a second time.

    6 votes
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  2. Desk phone caller ID

    It would be nice to choose the caller ID or "dial from" number from your desk phone like you can in the desktop application.

    13 votes
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  3. Use RingOut without touching your desk phone

    We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.

    20 votes
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  4. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we would be able to use the “Presence” option to add our Paging locations. As of now, we can only use the “Presence” feature for Park Locations or other Users. If Paging lines can also be included as an option within that menu, we would be able to configure the phones much easier, albeit still manually. Ideally,…

    6 votes
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  5. "End Call" Placement on Yealink T46S

    It would be more convenient and helpful for all users if when we answer the a call, the "end call" button is placed on the first screen, not on the second screen. When we are super bush and continually on the phone, it would save a lot of time in the long run if it were on the first screen.

    3 votes
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  6. Custom Key Combination to turn off or on call forwarding on Polycom Deskphone

    Ability to assign combination key to turn off or on Call forwarding setup on Polycom Deskphone

    1 vote
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  7. Allow swapping manually provisioned devices via admin portal

    Having phones registrated using the SIP settings should allow manually provisioned devices to be swapped on the admin portal

    1 vote
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  8. Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices

    Hi,This request is being logged in relation to Case #15473439.We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics.We have been advised that this is because VoCoVo is not officially supported by RingCentral.Please can you support this and specifically address the issue above?

    8 votes
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  9. YeaLink T47W - Page & Park Buttons

    It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to remember the extension to page. The is a safety thing in our business and seems pretty easy to do but support says it's not possible.

    3 votes
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  10. Add queues to presence keys

    We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.

    13 votes
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  11. Add Polycom E500 on the List of Supported Device

    since the E500 is the same with E550 without WIFI capability

    1 vote
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  12. Manage hard-phone speed dials through app

    I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials.I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using the T9 - "First Name", "Last Name", "Contact", and "Label" (not to mention all of the other fields) is LABORIOUS. I have even tried plugging a USB keyboard into the phone, but it doesn't work to input info into the "Add Contact" fields.I can create favorites in the app, but they do not…

    8 votes
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  13. Yealink W76P Cordless Phone with 1 Handset to have call waiting features

    Yealink W76P Cordless Phone with 1 Handset to have call waiting featuresfor the benefits of the account using the device to accomodate the incoming calls

    1 vote
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  14. Support for new Poly Edge E series ip phones

    I bet ringcentral is already working on this but please add support for the new Poly Edge E series phones for assisted provisioning, eg the edge e350. Thanks!

    2 votes
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  15. DLBasic/Limited Extension/Low usage DL for Education/Hospitality

    Typical use case is in a classroom with device (handset) "Device only License"

    Why Limited Xtn doesn't work

    No Intercom, No Paging - emergency situations
    Limited Ring Duration (20 Secs)

    What it doesn't need is:

    Outbound Calling Minutes (can use pooled)
    No Messaging, No Video, No Softphone
    Does not need to be in call queue
    Does not need mobile app

    What it does need is:

    2-way Intercom and 2-way Paging. Needs to be in a paging group
    Programming of buttons. Call Reception, speed dial, 000, etc
    Could be SIP Device for Doorbell/Video Phones/etc

    Average School 300-400 devices, 50-60 Admin

    Competitive…

    2 votes
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  16. Voicemail notification on Yealink 48S phone

    Right now I only get an indication on my Yealink desktop phone that i have missed calls. I would like a separate notification on my desktop phone that would tell me if any of those missed calls left a voicemail.

    1 vote
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  17. Hot Phone / Automatically Dial When Handset is picked up

    setup phone to automatically dial a specific phone number or extension when the user picks up the handset

    6 votes
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  18. Centralized management of device upgrades/firmware

    It would be very helpful to be able to centrally manage firmware updates to devices vs having to update each one individually. Other tier-1 providers already perform firmware updates for devices without requiring it to be performed manually.

    7 votes
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  19. VVX Polycom firmware Screen Text Size

    For Polycom VVX series phones, we've had coimplaints that the text size on the screen is very small and hard to read for many of our employees. I see in the VVX manuals there is a way to increase that (I believe just a large or small setting) and that option is not available when I look at the firmware settings where it is indicated it will be on the rental/purchased phones we have. It would be nice to either default to the larger size, or provide an option for users to incresae the size (understanding there may be limitations…

    4 votes
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  20. Please add internal page to Mitel 6940 phones.

    You can program a page button but it will not work correctly.

    2 votes
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