374 results found
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Mitel 480G - Allow to End Call with Speakerphone button
I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.
3 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
21 votes -
Introducing a DECT Multicell solution to RingCentral like Snom M900
More and more customers asking for a professional and modern multi-cell DECT solution, scalable and with versatile functions. We have been using the M900 in our actual Broadworks Cloud solution from Broadsoft/Cisco for some time now and our customers are thrilled with it. The M900 has an integrated DECT manager, offers DECT and LAN synchronization. The integrated DECT manager manages all base stations in one installation and ensures constant availability and seamless handover. This means that calls are seamlessly transferred between the individual base stations - even across floors or buildings. The integrated TLS encryption sets absolute standards in terms…
13 votes -
BLA for all Shared Line compatible device
Shared Lines BLA feature is available to RingCentral MVP Ultimate and Premium accounts only with compatible device such as VVX310, VVX410, VVX500, VVX300, VVX400, VVX600, VVX301,
VVX311, VVX411, VVX501, VVX601, VVX 350, VVX 450. it would be better if we can also cater all compatible shared line device to have the BLA function. Call can be put on / taken off hold on any phone.2 votes -
Don't update phone hardware during active calls or during set business hours
We have had multiple calls interrupted when phone hardware updates have started during an active call and the call gets dropped.
2 votes -
Add Nomadic 911 Addresses for Cisco Devices
This feature enables location detection when a user dials 911 from any of those endpoints. Location detection is based on the application’s or device’s interaction with network infrastructure elements with known locations, e.g., wireless access points, IP address ranges, and Ethernet switch MAC addresses.Currently, CISCO phones are not supported.
1 vote -
Add Call Parking feature on 3rd party assited provisioned phones
We need this feature badly. We are deoplying hundreds of new extentions and need this feature for business work flow requirements. Without this it is stopping us from using RingCentral and and force us to consider alternative providers.
1 vote -
Control Business Hours, After Hours and/or Custom rules via hard phone
Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.
16 votes -
Poly Savi 8200 on RC Phone and RC App compatibility
RC App and RC Phone App on desktop is not compatible for the Poly Savi 8200 headphone, we are hoping to add this in the future as additional headphones to work on RingCentral desktop applications.
2 votes -
Have a ringing feature for overflow calls
Wish to have the member of a call queue that is also part of the overflow call queue rang even if they have active call queue calls and not just a flashing light
1 vote -
any screen user leaves unattended defaults to home J100's
automated home screen reverts back to default if user forgets to return when answering call, or other. Timer has a default and custom settings.
1 vote -
Add Group Paging Names to Screen
I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units
1 vote -
Adding Paging to HUD-Deskphone
Adding Paging to HUD-Deskphone
1 vote -
Presence on deskphones should only show user on first 2 lines, not every line
Prior to an account migration desk phones (such as Polycom VVX311, VVX411, VVX601) would only show the users name on the first 2 presence lines. Now, if no presence entries have already been manually added by the user, every line shows the users name.This is apparantly from the receiving account being on a newer version (v22) than the originating account (v21). This should be changed back to the user only showing on the first two lines.
28 votes -
Corporate Directory for supported Poly Edge phones
Corporate Directory is not working on Poly Edge E550 IP Phone
1 vote -
Support for Mitel Key Template Layouts
Mitel 6930 IP - We received several 6930 when migrating from Mitel that we were told were 100% compatible with all Ring Central Features. We provisioned them using the MAC Address originally and had Key Template Layouts setup for these phones. As of today they no longer support Key Template Layouts and I was told they are not fully supported right now but will be. I say as of today as this is when users first brought it to my attention. Several phones still had the old settings this morning as well and were working (they grab the new settings…
3 votes -
Caller ID should match physical devices and apps
When calls are transferred, only the caller ID of the transferring party shows in the recent call list of the physical device of a user (Polycom vvx250) in this case. The computer and mobile apps show the calling party outside the organization. The physical device does show the caller ID (on first transfer only) during the active call. However, after call disconnect, the recent call log does not match the apps. It only shows the caller ID of the extension/user who transferred the external caller to the called user.
5 votes -
After Hours Recorded Message
We would like to play a recorded message for our after hours.We currently get a lot of sales calls out of hours and want to advise callers that no sales calls will be dealt with afterhours - only emergency site access calls will be dealt with.Can this feature be added.
1 vote -
Change default forwarding method to optional on Yealink phones
Currently, when using Yealink phones there are two completely different methods of transferring depending on whether you would like to warm or cold transfer. By adding the line:transfer.dsskeydealtype=4to the RingCentral Yealink provisioning server, phones will have an additional popup after trying to transfer a call asking if it will be direct or consult.
1 vote -
Ring Hardphone only option for Call Queue
Customer would like a toggle in the call queue that would only ring the agent's desk phone and not their apps for all calls to that queue.
2 votes
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