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346 results found

  1. need backlight to be on all the time on the phones, when on charger, as was with BT phones our previous supplier

    so one can see the time and date and phone is charged

    2 votes
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  2. Have a faster way of changing the deskphone's outbound caller ID without having to get into the web portal

    The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.

    7 votes
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  3. Create Additional Expansion Slots for Sidecar/Expansion Modules

    When utilizing RC Polycom VVX 450 users are only able to utilize 1 expansion module per device. Would it be possible to increase the number of allowed modules as well as utilize modules from other devices/purchase from third party?

    6 votes
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  4. Environment Assessment - RingCentral to have the option to let the customer to test their devices into the system before the signup

    It would be better if RingCentral has a way for the customer to tests their devices into the system to confirmed if it will work or not prior to the signup.

    1 vote
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  5. ability to securely download SIP login details for all users (primarily for bulk teams direct routing provision)

    When setting up hundreds of users with teams direct routing it you can upload the details to https://admin.cloudpbx.ringcentral.com/ but there's no way to automate the downloading/setup process on https://service.ringcentral.com/

    2 votes
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  6. Add Logitech Headset support (BETA) to the RC App

    The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.

    45 votes
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  7. Support the new Yealink WH66 DECT Headset series

    Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence

    8 votes
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  8. Be able to answer more than 2 calls on same phone

    We have the Yealink T46S, we have 5 numbers that can be called into at one time and our phones will only allow 2 at a time, if a third happens to call in , we would need to go to another office phone to be able to answer. Easier to keep track of calls and chances of missing calls will be decreased

    2 votes
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  9. Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

    An IP phone can be configured to work with RingCentral Meetings Rooms according to this link.https://support.ringcentral.com/article/9576.html?language=en_USBut no so such option appears to be available for those of us who have chosen (or forced) to use RingCentral Video. So now I have to have a Poly Studio X50 and a TC8 Controller for Video Conference. And then a Poly Trio 8800 in the same room for if we want to have a conference call using Audio.

    11 votes
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  10. Upgrade firmare for Yealink T42S, T46S etc.

    Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yealink phones is outdated. This was my message to Yealink after hours of figuring this out. Is it possible to push/help Ring Central to update their auto-provisioned Firmware to V86 for the T42S and T46S Yealink Phones? If I update my T42S/T46S handset firmware to V86 so that I can use your WH63 headset, their settings will downgrade the firmware back to V81 and thus the headset is unusable.See: https://support.yealink.com/en/portal/compatibleHowever:…

    2 votes
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  11. Third Party Headset (Jabra) Feature integration

    Customer would like to have the MUTE FEATURE FUNCTION for the Boom Arm (mouth piece) that comes with Jabra integrated with BT/RC apps. When lifed up it will mute automatically, and when lifted down it will unmute. (BT Cloudphone Desktop App)

    2 votes
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  12. Pick up call should display who the call has now been picked up by

    (Using VVX 450) Currently when you call someone and they're unavailable, a user has the ability to pick up the call within their vicinity. When they do so, the caller doesn't know who's picked up the call. It still says the original person that they called as answering it. This is extremely confusing for the person initiating the call.

    2 votes
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  13. Call Queue Enhancement

    I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.

    3 votes
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  14. Allow automatic speaker to answer extension to extension calls

    All users in our office use Polycom phones. When we dial each others extensions, the phones ring and must be picked up by the person receiving the call. With other systems I've used, it is answered automatically by speaker so the receiving person doesn't have to actually pick up the handset.

    1 vote
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  15. Allow access to change availability hours for a limited extension device

    We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.

    3 votes
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  16. Remove Extra Lines on Polycom Without Adding Presense

    By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy when and is not a good user experience when most users only need one line.The layout can be made much cleaner by logging into the Web UI as Admin and navigate to Utilities -> Line Key Configuration. Highlight the line and change "No. of Line Appearances" to the desired number, which…

    1 vote
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  17. Add updated firmware for Cisco Phone 8861

    Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides.In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3

    3 votes
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  18. Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone

    We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?

    2 votes
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  19. Make the Simulate Crash line removable in Poly X30 for Rooms

    It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login

    1 vote
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  20. Support SIP NOTIFY for 3rd Party Devices

    RingCentral needs to support SIP NOTIFY so customers using 3rd Party Registered Devices can receive Message Waiting Indicator (MWI) for new voicemails.

    7 votes
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