327 results found
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Requesting feature to lock the settings of Polycom phone
Requesting feature to lock the settings of Polycom phone
1 vote -
Add Cisco ATA191-MPP to supported devices
All yours supported devices Cisco PAP2T, SPA 2102 or SPA 122 ATA already end-of sale and end of support. I am unable to provision a new device Cisco ATA191-MPP. RingCentral support unable to help with this. https://www.cisco.com/c/en/us/obsolete/unified-communications/cisco-pap2t-internet-phone-adapter-with-2-voip-ports.html?dtid=osscdc000283https://www.cisco.com/c/en/us/products/unified-communications/spa122-ata-router/index.html?dtid=osscdc000283https://www.cisco.com/c/en/us/support/unified-communications/spa2102-phone-adapter-router/model.html?dtid=osscdc000283
1 vote -
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
5 votes -
Please list Sienheiser SDW 3 BS & SDW 60 HS a compatible device.
We have 80 devices on site, the base unit would create a dial tone for incoming calls this has now stopped working for all users across the site. It works for Microsoft teams. We are using epos connect to configure the devices via an online portal. Previously logged a ticket with support 12818533 but could not come to a resolution.
2 votes -
Allow access to change availability hours for a limited extension device
We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.
1 vote -
Make the process of transferring a physical desk phone from one user to another more intuitive
On a new account with desk phones assigned to unassigned numbers, the process of getting an assigned extension with a softphone to have a desk phone from assigned to an unassigned extension is counter intuitive and very difficult. It currently involves assigning the unassigned extension with desk phone to a new or existing user, swapping the desk phone for a softphone (to send the desk phone to inventory), deleting the attached phone number (to send to inventory), then going into the softphone and swapping with the unassigned desk phone in inventory. It would be a useful feature to be able…
2 votes -
Typo on Yealink provisioning article
On this article,https://support.ringcentral.com/article/8728.html• Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an hour thinking a phone was broken while trying to set it up. Thanks in advance for fixing it.
1 vote -
Cisco 562 Wireless headset
Would like to add Cisco 562 Wireless headset with standard base (Model: CP-HS-WL-562-S-US) as Recommended Headsets for RingCentral | Following KB article 10180 for the List of Recommended Headsets for RingCentral Deskphones
3 votes -
Polycom Phones - Control Forwarding
We have the forwarding feature enabled for our Polycom phones and would like the ability to see if forwarding is enabled on the RingCenral Admin Portal. It would also be ideal if the forwarding could be controlled as well.
3 votes -
FIRMWARE UPDATE: Yealink T42S support for WF50 wifi dongle
Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band. After reviewing with Yealink support directly, the V84 firmware and newer does support WF50 with the T42S phones.
5 votes -
Self Service Custom Configs (Poly)
Customer would like access to create, upload, and manage their own custom configs for their Poly devices instead of relying on SEs or PS or support for ongoing MACD as their requirements evolve.
17 votes -
Ability to Program 3rd party Numbers on Soft Key (blf key)
On my Cisco 8861, I am unable to program the softkeys to dial out to any number outside of a ringcentral extension assigned to us. If I want to program a speed dial to a customer, or assign an intercom to an extension as a speedial(blf key) it is currently not allowed. I am not sure why a simple feature like this is not allowed on Ring Central. It would make business operations so much easier to utilize the 5 soft keys that are lying dormant to be able to dial out to our customers, etc.
6 votes -
Support Configuration of Presence on Yealink T46G
We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we can not tell if they are currently on the phone like we used to with our previous carrier.
4 votes -
Disable Ethernet Switch Cisco Phones - All models
Please add the ability to manage certain physical features of the Phones from the Cloud UI, rathe than the phone webUI, which is no longer accessible on some phones due to the firmware version.
1 vote -
Show Extension Number on DeskPhone when Idle
My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the best way would be to allow the Admin to configure whether it showed this information, or just the Username.
2 votes -
Yealink T48S Expansion Module
It doesn't matter how many names are in the presence, list. The second screen on the expansion module is Blank. Reopened case https://support.ringcentral.com/s/case-detail?Id=5002H00001Hp8DQQAZ
2 votes -
Corporate Directory - External contacts
To be able to access a directory of contacts whereby the contacts are not RingCentral users. In this example a supplier or service provider contact information. The contacts should be accessible from a Poly VVX endpoint using the phone only.
12 votes -
Intercom use within a shared line
We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group with a total of 4 lines. If you think about the way landline phones work if they pickup a phone on line 1. Then a second user picks up another phone selects the same line. That functions as a two way communication with both users being able to talk on that line similar to how intercom would work.…
3 votes -
Add Polycom VVX10 and VVX250 to be compatible with RC Persist
Customer is looking at the RingCentral Persist product for site survivability and wants to use the Polycom VVX 150 (for Common area phones) and the VVX250 (for user phones). Currently Persist only supports the Polycom VVX350/450
2 votes -
Ability to provision 3rd party non supported phones for BT accounts
Non supported phones are not allowed to be provisioned manually on BT Cloud Works account
3 votes
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