400 results found
-
Ubiquiti PBX setup
we bought a Ubiquiti PBX, which is basically a freeSWITCH and we need to setup a PBX with RC using the switch
2 votes -
Call queue button on phone set.
Need a call queue log in/log out button on physical phone.
7 votes -
Pair More Than 4 Handsets to Yealink Device
One of our users will need to be setup with a Yealink set with 5 devices. Currently, there is only an option for Yealink with 4 handsets.
2 votes -
Feature Request - Grandstream Deskphones Support via Assisted Provisioning
Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…
12 votes -
feature to schedule auto-restart for the phone
Have a feature to schedule auto-restart for deskphones
1 vote -
Enable LTE based deskphone on RC platfrom
Allow use of eSIM or SIM based deskphone device like Yealink T67 & T64 on RC platform. This allows for easy deployment for SMB customers. Customers do not have to worry about getting a internet connection for the device, instead use the 4G data.
1 vote -
Add Soft Key for Paging Devices and Overhead paging
It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.
15 votes -
911 call box provisioning
We are trying to provision a 911 call box device, but it doesn't go online after entering the sip credentials we generated from the admin portal.
We need a feature on the RingCentral system that supports this setup.
1 vote -
Yealink Key Templates
If you are selling Yealink phone you should already have the templates available in the system.
54 votes -
Polycom VVX 450 Firmware Update to 6.4.6
Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.
7 votes -
deskphone outbound caller id
Main number shows up on desk phone instead of extension number.
2 votes -
Indicator on Phones for Shared Voicemail and for Direct Calls Voicemail
Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.
1 vote -
Cisco support for shared lines
Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.
2 votes -
No Log-out key for Poly E450 and E350.
Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.
Please add a log-out button on the phone models above.
1 vote -
Firmware Update Polycom VVX 601 6.4.4
Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.
1 vote -
Downloadable User Manual for all desk phones
Wants to have accessible user manual for every phone purchased from RingCentral
1 vote -
Need "Display Extn Number" facility enabled to display extn numbers on Yealink Phones
Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.
Upon checking with support we have this feature with Polycom phones but Yealink phone is not included
1 vote -
Remote Factory Reset Option for Phones in RingCentral Admin Portal
Overview: In multi-site RingCentral accounts, efficiently managing phone devices across different locations is paramount. However, when issues arise with individual phones, especially those at remote sites, the ability to perform a factory reset remotely through the RingCentral Admin Portal becomes crucial. This feature request aims to address this need by integrating a remote factory reset option within the admin portal.
6 votes -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
21 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes
- Don't see your idea?