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361 results found

  1. Switch calls from deskphone to app and vice versa

    How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.

    9 votes
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  2. Upgrade Firmware to Poly VVX deskphones

    With the current version of 6.4.4 on the desk phones, the new Voyager headsets don't have the ability to answer, hangup, or adjust volume using the BT700 in the phone. Updating the phones to 6.4.6 is reported to solve the issue. See the release notes from HP. There are also other fixes in this release.https://h30434.www3.hp.com/t5/Desk-and-IP-Conference-Phones/Software-UC-Software-6-4-6-was-released/td-p/8910203

    2 votes
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  3. Provisioned phone Local 10-way or more conference calling

    Provisioned phone Local 10-way or more conference calling. Yealink T48S to have Local conference calling. Looking if this feature can be available to deskphones thats only support 3 way calling and provisioned with RingCentral.

    2 votes
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  4. Routing calls in a queue based on Salesforce account owner

    We aim to direct incoming calls to designated RingCentral call queues according to the Salesforce Account Owner.

    2 votes
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  5. Cisco End of life

    Extend the Cisco Support for phones affected due to certificate update for end-of-life phonesSPA-921​SPA-922​SPA-941​SPA-942​SPA-962​SPA301​SPA303​

    5 votes
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  6. Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys

    Polycom VVX 250 and 450: DND Status Should Show Red on the Presence Keys.This should make the user aware that the extension they have on their presence keys are on DND so they no longer have to press or select them and be forwarded to the voicemail which saves time and effort.

    4 votes
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  7. Paging device Simultaneous Ringing

    We have a Cyberdata Strobe and 2 Airhorns provisioned through RingCentral. We also have a YeaLink cordless phone added as well. They are online and working, but will only activate when the devices are set to Ring In Order. When Simultaneous Ring is selected, only the RC desk phone and the YeaLink will ring. The Cyberdata devices will not repsond.So all devices will ring (and strobe will flash) one at a time with Ring In Order or only the 2 phones will ring with Simultaneous. I could use some assistance with this. These are set to be used for our…

    3 votes
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  8. Key Templates for Poly VVX450

    Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.

    20 votes
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  9. Allow local directories to Polycom Phones

    It would be beneficial for customers with Polycom phones with limited lines to allow local directories be setup and supported by RingCentral to enable storage of local contacts.

    5 votes
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  10. Poly E320

    Adding Poly E320 headset in the list of recommended headsets to maximize the headset capability same like the ones on the recommended lit

    1 vote
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  11. Special button to record calls on physical phone

    Customer would like to have a special button that he can press to record a call on a physical phone

    5 votes
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  12. Default Option to Change Color Tone for Mitel 6940W IP Phone (Non-Billable Custom Configuration)

    The proposed feature seeks to introduce a default option for changing the color tone on the Mitel 6940W IP Phone, ensuring users can adjust display settings without incurring additional charges for custom configurations. Currently, users lack the ability to customize color tones without engaging in billable custom configurations, limiting their flexibility and usability of the device.

    1 vote
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  13. headset

    please have a article for wireless headset for polycom vvx 450 as the article shows wireless not compatible only selected few headset
    https://support.ringcentral.com/article-v2/ringcentral-desk-phones-list-recommended-headsets.html?brand=RC_US&product=RingCentral_MVP&language=en_US

    1 vote
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  14. Program a forward button to transfer incoming calls to another desk phone without answering the call.

    It would be very helpful to have a physical button on the desk phone that can forward the call to another desk phone/extension without needing to answer it initially. This can help our customer not having to enable the custom rule on their online account and just be able to transfer the call as quickly as possible.

    4 votes
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  15. Hotdesk Outbound Caller ID

    Would like to change the outbound caller id when using a common area phones

    6 votes
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  16. Security feature, Ability to enter a code before dial out from deskphones

    To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call

    2 votes
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  17. Video Intercom

    Looking forward for a feature that allows us to use Video Intercom

    3 votes
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  18. SIP Settings for analog device used for doors and security aside from manuall provisionin strin

    SIP Settings for analog device used for doors and security aside from manuall provisionin strin

    1 vote
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  19. CISCO CP Series - Firmware Update 12.0 Above

    There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.

    5 votes
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  20. Customer wallpaper on Mitel 6900 series phone

    Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.

    2 votes
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