451 results found
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Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming
Deskphone presence should include an option for the monitoring phone to display caller information (such as Caller ID or CNAM) for incoming calls on monitored extensions.
It's crucial that individuals monitoring calls via their desk phone (e.g., Mitel 6920 IP Phone) can view caller details. This feature allows them to determine whether they need to answer calls on behalf of the extensions or users they are monitoring.
1 vote -
Have Mitel Phones be Added on the Supported Devices to have Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US
Mitel Phones are not listed as supported devices. Please have Mitel phones added on this list to use the intercom feature
1 vote -
require PIN to screen callers
calls entered with a PIN are the only calls that will go through whether the caller already dialed the company number.
1 vote -
Interrupt the voicemail and take the phone call
John is requesting if there's a way to interrupt ongoing voicemail and take the phone call instead.
2 votes -
1 vote
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Voice mail notifications - audio attachments on by default
I understand that RC may want to reduce its bandwidth use, but please bring back the default setting for audio files to be attached to emails. The text translation of messages is mostly inaccurate. If RC is not going to bring back the default setting (as it was 3 years ago), please make the ability to switch this back on more intuitive than then hidden steps required (go to Notifications tab > Messaging Notifications > Change Basic to Advanced Settings > click Customize Notifications for Voicemail Messages > tick the box to attach the file). Our expectation is that this…
1 vote -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
1 vote -
Show callers agent availability
It would be nice if the callers can know if the agents are available or not to avoid waiting on the line for too long.
2 votes -
In the phones section, have a "Select All" button to delete all calls in the list.
In the phones section, you can click on the pencil to select which calls to delete. It would be nice to have a Select All button to click to save time clicking each one to delete. Or make it function so you can click on one, use the shift key to select all the way down to the next item you click?? Either would be great and be a big time saver! Thanks
1 vote -
I.D Caller Solutions
Can there be a feature to use when making outbound calls to my client's customers where my business name doesn't show up on their ID caller but instead just a number. I offer call services in business but I have to go through extra measures to make calls i.e make my number private which most people don't respond to when private or using a client's Google Voice account.
1 vote -
Auto Dial missed call numbers.
An option to create a rule that automatically assigns missed call numbers to a specific user, who will then be automatically dialed by the system as soon as they come online.
1 vote -
Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Feature Request : 1 Yealink Base with Multiple Yealink Handsets to Ring Sequentially.
Details : Want to have the ability to set the sequence of how a call routes to 1 base with multiple handsets paired.
Significance of the feature : To be able to maximize the wireless capability of the yealink cordless phone.
Current behavior : No option to change the forwarding setting of a handsets that's paired to a single base station.
3 votes -
Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
1 vote -
Increase the voicemail time limit
The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.
3 votes -
Setting up how many times the phone will ring before forwarding
I used to be able to do it. I would set up how many times it could ring before it forwarded. If I set it for 7 rings, the faxes would go through before the call was forwarded.
1 vote -
Assisted provisioning for the 2nd Line in ATA devices
To enable assisted provisioning for ATA devices, the second line needs to be configured accordingly.
3 votes -
Park and Page
In the Desktop app, we would like the option to park and page that is similar to what shows up in the mobile app. I don't understand why the desktop app does not have this feature. Instead it has Park and Send Message.
1 vote -
multiple numbers on 1 device
We need to have multiple numbers on one device. Limited or Full license would be fine but we need to have the ability to have several DID numbers to show up on one phone so one person can answer it.
1 vote -
Hot Desk Phone to Paging Only group
Customers have expressed the want to be able to assign hot desk phones to paging only group. Currently, hot desk phones are not constantly logged into which is a requirement for a paging device. Customers would like to be able to assign hot desk phones to paging only groups.
3 votes -
Make all of the customer's phone numbers accessible to the admin
Customers in Germany often use blocks of numbers (e.g. 0-99). These belong to the customer and are ported to RingCentral. As admin, I currently do not see any of these numbers in the service portal and therefore cannot quickly configure a new extension or queue. This non-feature is not acceptable for the German market. Please make all the numbers of the customer visible and usable in the inventory. Thanks!
1 vote
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