736 results found
-
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
6 votes -
Disable Ringing on Second Handset While First one is on Active Call
Scenario:
The customer has a Yealink W76P system with two handsets registered to the same extension (101). She wants to keep call waiting enabled, so she can receive another call while already on one. However, she does not want the second handset to ring when that second call comes in.Current behavior:
When the customer is on a call using Handset 1, and a second call comes in to extension 101:Handset 1 beeps (call waiting) – expected behavior
Handset 2 also rings – not desiredCustomer's request:
She would like the second handset to remain silent (i.e., not ring)…1 vote -
Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .
Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.
8 votes -
An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone
An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone
2 votes -
Ability to call back anonymous caller ID
User is on the phone with their customer using an anonymous caller ID but the call suddenly got disconnected and they do not have an option to re-dial the number as it is showing as 'anonymous'. User would like to have an option to see the number or at least be able to call them back to continue with their business conversation.
9 votes -
ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
ms voice authentication message should not start to play if the user have not answer their RingCentral phone or app.
Cody reports that ms voice authentication message will start to play even the user have not answer their RingCentral phone or app
This does not happen when ms voice authentication is sent to a cell number
The issue only happens if ms voice authentication is sent to a RingCentral number
Cx logs in to Microsoft using username and password and he will use voice authentication
The ms voice authentication message will then ask you to press pound
When ms voice…
1 vote -
Disable IVR
I would like to be able to disable an IVR for testing and backup.
3 votes -
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes
2 votes -
Disable incoming calls Manually
I want the option to be able to disable/ enable incoming calls when i want. There are times when i do not wish to receive calls, and spammer, telemarketers, robocalls keep coming in and they consume my calling credits since unanswered calls also go to voice mail which further consumes my calling credits.
Please give us the ability to switch off incoming calls when it is not needed.
2 votes -
Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers
We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.
Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.
However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…
6 votes -
Disable lock Screen in deskphone
Customer is requesting there should be an option to Ringcentral to disable the lock screen in Yealink W76P
1 vote -
Random Starting Point for music on hold
Music on hold tracks always play from the beginning. A common caller will only hear the same beginning piece of a MoH track. If the MoH track includes any type of marketing speech, only playing the beginning in repetition only makes this pointless.
Having an option to start the MoH track at some random point - different for each call - will ensure that marketing material in the MoH track will be presented to callers on hold instead of only the first few seconds of the track repeated in perpetuity.2 votes -
Description: We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's e
Description:
We would like to request a feature enhancement that, when dialing the main number, the system will display the calling user's extension number instead of the caller ID number or used in RC App. This would help to more accurately reflect the internal caller identity, particularly for users who may be calling from various devices or locations but need to be identified by their extension rather than the main number.Use Case:
Scenario: An employee calls from the main company number, but the recipient should see the caller’s extension number instead of the caller ID number or used in…7 votes -
Dual-Provider Number Activation Without Porting
Description:
The customer is requesting the ability to add a phone number from an external provider (e.g., T-Mobile or other carriers) to their RingCentral account without submitting a port-in request. The key requirement is to have the number remain active both on RingCentral and with the original provider.Use Case:
This would allow customers to use a single number across multiple platforms or systems (e.g., mobile device and RingCentral VoIP) simultaneously, without having to transfer ownership or service away from their current carrier. It's especially useful for users who want to maintain their existing mobile plans or services while still…1 vote -
remove beep sound after call ringcentral app
remove beeping sound after a call on ringcentral app
3 votes -
Deferred Billing for Urgent Warranty Device Replacement
Summary:
Introduce a new phone replacement option that allows urgent shipment of a warranty device without an immediate charge, and instead applies a delayed charge only if the return device is not received by an agreed deadline.Current Options:
Warranty Device Replacement – RecommendedReplacement shipped after the faulty device is received by the distributor.
No upfront cost.
Device de-provisioned upon return confirmation.
Urgent Warranty Device Replacement – I
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned immediately.
Urgent Warranty Device Replacement – II
Replacement shipped immediately.
Temporary charge applied and refunded upon return.
Device de-provisioned…
1 vote -
Generate unique passcode via API
There should be an API call to allow a unique code to be generated in RingCentral that can be displayed on our website to certain logged in customers. When a customer calls our phone number and selects a certain extension, this code will be required as a password. The code should be viable for, say 5 mins.
2 votes -
Allow an admin to add a second site and allow the site name to show up on the app.
If I have to two companies sharing an instance, I would like to have the company setup, two or more sites in the company then allow the site name to show up in the app for each site.
1 vote -
decrease time in ring back for call park
decrease the timing of the parked call ring back to below 5mins
3 votes -
Allow multiple participants in conference call using Mitel phone
With MITEL, was able to do conference call with multiple people that allows more than 3 participants. When switched to RingCentral, can only do up to 3 people including the initiator. With RingCentral, call the first person, hit conference button, dial the second person, then hit the conference button again to join. Then, after this conference button disappears and there is even no option to add more person in the call.
8 votes
- Don't see your idea?