736 results found
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Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
3 votes -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
4 votes -
Delegated line Incoming Caller ID
Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.
1 vote -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
2 votes -
1 vote
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DTMF Code for Call Forwarding
We would like to have a DTMF Code for Call Forwarding from a deskphone.
Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US
10 votes -
Enable customization on the audio conference host code
Enable customization on the audio conference host code
2 votes -
Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.3 votes -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote -
Ring group
I recommend to move Ring Groups away from User Settings into separate module.
Ring Groups are heavily used in simple call scenarios and deserve more visibility.
The Queues are not one size fit all and not a substitute for Ring Groups due to their complexity
1 vote -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
3 votes -
Do Not Disturb or Absent so that the phone behaves
If all the equipment is switched off, we want to be able to change the user's status to Do Not Disturb or Absent so that the phone behaves normally. (mobile switched off = redirection to answering machine). Today, when no equipment is connected, it rings in a vacuum and the time a caller spends waiting is longer.
1 vote -
Differentiating between internal and external calls
We want to be able to differentiate between internal and external calls. On the time system (company opening hours) for external calls. Wider for internal calls.
1 vote -
merged 2 shared lines
merged 2 shared lines so both groups would ring at the same time
1 vote -
to be able to change the message that plays when AI notes plays. this makes my customers very leary with AI fear
maybe be able to record your own or have options for "this call may be recorded for training purpose" or something like that
1 vote -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
7 votes -
call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
3 votes -
Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
5 votes -
call queue
Please implement a round robin for the call queues so all sales employees have an equal opportunity to answer calls.
5 votes
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