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  1. The customer wants to use their newly ported-in number to be a regular sim number but has a RingCentral account attached to it as well.

    2 votes

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  2. Wants the phone number of the one that left the voicemail to show up when listening to the voicemail that has been left without accessing the Call Logs and Notifications.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  3. I have a phone number for promotional purposes that rings on my regular extension. I would like to have a prefix, so I know when the promo line is calling.
    I don't need a separate digital line for $378...just a prefix under a custom rule perhaps?

    1 vote

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  4. Once the call has been forwarded to an external number report should not show how long the call lasted as we are taking care of customer's information

    1 vote

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  5. Able to receive multiple calls using the RingCentral App using only one User Extension credential.

    At the moment, it is able to receive 2 calls at the same time, but when the 3rd call is answered, it disconnects one of the active calls.

    1 vote

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  6. Customers would like to still use the Paging feature but remove the option for users to answer/connect to the page.

    1 vote

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  7. Bonjour

    Est-il possible de mettre un délai après avoir terminé un appel sortant avant de prendre un appel entrant.

    Actuellement quand un agent prend un appel et qu'il raccroche on peut mettre un délai avant de prendre le prochain.

    Si un agent fait un sortant et qu'il raccroche il prend directement un entrant.
    ce délai éviterai de changer de statut pour finir des notes et l'oublie de se remettre en file.

    1 vote

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  8. Transfer a caller from a desk phone to another extensions voicemail. This can be done on the RC app but we need the feature to be on the desk phone.
    Typically we could press *55 and then the persons extension and it will send directly to another employee's voicemail.

    1 vote

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  9. BT Customer was not Notified Regarding the Update From Next Gen Call HandlingNo Training / Info were send to the customer Regarding the Recent UpdateMost Customer wanted to either Revert Back to the Old UI or Opt out with this UpdateCustomer Comments: New UI/ Next Gen Call Handling was not User Friendly and More Complicated than the Old UI

    4 votes

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  10. Use case:
    * An entire office of RingEX users needs to use the same outbound caller ID. This phone number is also the primary number used for their Contact Center (RingCX).

    Feature request:
    * Add support for using a Delegated DID as the primary DID used for outbound calls on all the Apps.

    1 vote

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  11. Call Forwarding From User Extensions and from Call Queues to Cloud Connector Extensions working in Hybrid setup.

    Currently, users can only dial hybrid extensions via cloud connector Private SIP trunk. we can not forward calls to onprem extensions. We need this for Health care deployments.

    1 vote

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  12. 1 vote

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  13. We have formed distribution deals with a couple of companies and have added additional lines to our account, not extensions but additional lines with their own auto receptionist/IVR Menus that are also connected to our extensions. Unfortunately there is no way to know which company the customer has contacted when they call our phones. Our only work around right now is to shut down caller id and instead have the number our customer called appear on the little screen on our desktop phones. If there was a way to add these numbers so a certain line blinked for each number,…

    1 vote

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  14. I would like to see a tag or name as a prefix before the call id number when calls are forwarded to an external number using User rules. This is so we can tell that this is a business related phone call when the call is forwarded to a personal cell phone number.

    1 vote

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  15. There are times that only the caller's number is appearing when they call especially if they are not added to contact list. Incoming caller ID name to show up even the caller or their carrier choose to not show it.

    1 vote

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  16. Details: customer would like to user thier VoIP Phones for Ring Door

    gnificance of the feature: They be Able to Answer / Open the Door for those who wish to enter since they are not always on the work shop to open the Door

    1 vote

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  17. Customer would like to have soft background music while on call. The setting where they can upload an MP3 file.

    1 vote

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  18. We would like the ability to change the key labels on desk phones to show custom labels such as extension numbers for the line buttons instead of the User Name of the phone. This would help greatly for users correctly identifying extensions, especially in environments where users frequently use a common phones and may not know the extension number of the phone.

    1 vote

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  19. Hi Team,

    Client suggest was on how they can still use deskphone on a Voip blocked countries in middle east. Possibly using a Virtual Tunnel.

    Regards
    Ram Carillo- RC Staff Support

    1 vote

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  20. No one is logged in to the hotdesk phone, however, when someone calls the number assigned to that phone, it is still ringing and capable of receiving inbound calls. The hotdesk phone should have the capability not to receive inbound calls when no one is logged in to it

    1 vote

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