829 results found
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Ability to use Shared Line as Outbound Caller ID
It would be best if an option for A Shared Line could be used as an outbound caller ID.
7 votes -
Call recoridng announcement volume
It is great to have a volume control to the call recording announcement.
4 votes -
voicemail transcript
Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense.
Also, the current AI being used is via UK biased and needs improving, to take into account International names and accents.
5 votes -
schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
4 votes -
Disable Caller ID Name on User Level
Please make it so that we can disable or set the Caller ID Name blank for each user extension.
The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.3 votes -
prioritize calls from a website that will provide a verification code
Ability to prioritize calls from websites or social media that provide verification codes.
2 votes -
Numbers pending porting should show original Caller ID
Current issue:
When a number is pending porting if that currently external number calls someone it shows the Caller ID name as the Super Admin name. This leads to a lot of confusion as we move large sites into our system as people will call the super admin asking why they called a person if the call was missed.What needs to happen:
Until a port request is completed the Caller ID should pass thru as the original received CID from the external caller Phone company. OR have the caller ID show up with whatever user account the port request…1 vote -
Remove ability to delete recorded phone calls by employees
A setting to not allow employees to delete phone calls. This should be a setting in the admin portal. We had an employee that wanted to share a good phone call and accidentally deleted it and we have no way of recovering that. So, one, stop the ability of deleting phone calls and two, if deleted, give admin the ability to recover that phone call.
1 vote -
audible tone for park call
Ability to set a park call tone.
3 votes -
Enable Toggle Between Original Caller and Transfer Recipient During Warm Transfer on Desk Phones (Yealink T46U and Similar Models)
Current Behavior:
When a user initiates a warm transfer, they:
- Answer a call from a caller.
- Dial the extension of the intended transfer recipient (Ext. B).
- While waiting for Ext. B to answer, there is no way to toggle back to the original caller without canceling the transfer attempt.
After Ext. B answers the call:
- The original caller is on hold.
- Ext. A can either complete the transfer or cancel it.
- There is no option to put Ext. B on hold and return to the original caller before completing the transfer.
Requested Enhancement:
Introduce functionality to allow the transferring…
1 vote -
exchange diversion
Calls are forwarded blind to an external number with the originating number and the incoming user's caller ID in the packet header.
1 vote -
Setup Corporate Directory by Password for BYOD Other Phones
Setup Corporate Directory by Password for BYOD Other Phones
1 vote -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
8 votes -
Call Control: Call Queue Function
Implement a feature within call queue settings that allows administrators to configure an overflow routing option to an external phone number after the queue has handled a defined number of calls within a given time.
Problem:
There's a need for a mechanism to proactively divert excess call volume to external support resources (e.g., third-party help desks, on-call specialists) based on the actual number of calls handled.Proposed Solution:
1. Enhance call queue settings with a new overflow routing option: "Overflow by Call Count."Allow administrators to specify:
a. A "call count threshold": The number of calls that must be answered…
2 votes -
Easily access call blocking guide
Need Help Blocking Calls
It's very difficult to find the page to block calls. Even after the agent pointed me to the support link where I could find instructions, I had to keep going back and forth between the instructions and the main site just to block another number this morning. Customers should be able to get to the page for blocking numbers with just one click.
Additionally, please update the website to make it easier to block calls. It's not obvious how to do so. When I search your website, I come up with far too many hits that…
3 votes -
Enhanced Missed Call and Voicemail Logging Indicators
Summary
Requesting enhancement to the call logging system to include more detailed indicators for missed calls and voicemail routing. This will allow support and end-users to identify whether a missed call or voicemail was due to caller disconnection, lack of answer, or a network/system-level issue.Current Behavior
Missed calls in call logs do not differentiate between:Caller disconnecting before the call was answered
Callee not answering the call within the ring timeout
Voicemail entries do not specify:
If the call was routed to voicemail due to user not answering
If the call was sent directly to voicemail due to a…
1 vote -
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
A recent update allows me to listen to voicemails as they're being recorded, after I send a call to voicemail, and allows me to pick up the call if desired.
It would be nice to enable the same for calls transferred to my voicemail from other extensions.
Allow listening of voicemails as their being recorded, for calls transferred to my voicemail from other extensions.
1 vote -
Further customization options for Smart ACR
Hello, company with Smart ACR active here. We are interested in the outbound call data of our employees and want to minimize the potential of sales calls being hindered by the recording message. I'd like to suggest a customization option to edit the options for when a two-party or one-party state is contacted, where if a one-party state is connected the call records with no message, and if a two-party state is connected to not record the call at all.
3 votes -
Enable/Disable internal & external call transfer feature
Is there a way to prevent call transfers on our ringcentral deskphones?
I have a need to prevent a single phone from being able to transfer calls in our out to other lines.
- we want to be able to enable/disable internal and external call transfer from our devices3 votes
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