688 results found
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auto-generated calls and sms in bulk
The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.
1 vote -
On Demand Forwarding
Hello,
So a option that I see would help users who are not as tech savy.On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.
It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office.…
2 votes -
RingEX Mobile app needs to work with Android Auto for calls.
RingEX for mobile needs to fully support audio for calls as a minimum, but also allow audio for meetings. Currently, users have to access the mobile handset to make or answer calls, or even see the details of a call. This means use of the app does not comply with UK law.
Teams, Zoom phone, etc can already do this.
Ring Central also have a blog post which says the following:RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.
https://www.ringcentral.com/us/en/blog/5-phone-hacks-every-ringcentral-user-should-know-about/
This statement…
4 votes -
CAller ID
Why can't my caller ID from a desk phone say my company name?
1 vote -
POS system w/o ATA
The Customer wants to have a POS system support without additional devices (like an ATA)
1 vote -
incoming tone for new calls on RC App while in an active call
allow to have a beep tone or any sound indicator for the customer when they are already engage in a call.
1 vote -
Provide a hangup sound when someone disconnects a call because I am oftern in my CRM and not looking at the RingCentral App.
Provide a hangup sound when someone disconnects a call. I am usually in my CRM and not looking at the RingCentral App, and right now I have to click over there to see if we're disconnected. It's a waste of time for me and time is $$. Thank you.
3 votes -
CNAM Update
CNAM Update for Canada Customer.
Since once a CNAM has been saved on the Database, it cannot be changed.
7 votes -
Remove the primary number as the outbound caller ID
Remove the primary number as the outbound caller ID of all users, and a capabilities allowing users to select specific numbers from their inventory instead.
2 votes -
The customer needs to set up an address book in the admin portal. Once configured, all customer phones can download this information.
The customer needs to set up an address book in the admin portal. Once configured, all customer phones can download this information.
2 votes -
Personal ringtones in the android app
Allow for personal ringtones to be imported into the android app.
1 vote -
3 votes
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When extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transfer
hen extensions are sending a blind transfer to another user/extension the phone should say the callers caller ID not the extension transferring the call.
4 votes -
Flipping calls from a desktop app and mobile app to a hotdesk phone
Add the ability to flip a call to a hotdesk phone. Flipping a call from RC apps to a desk phone works but not with a hotdesk phone.
3 votes -
DISABLE AUTOMATIC HOTDESK SESSION TIMEOUT
CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS…
5 votes -
Call Recording Prompt
It would be nice if there's a way for us to have the automatic call recording prompt play when the User already answered the incoming call. Currently only the calling party is able to hear it.
1 vote -
Hold Music Volume
Please reduce the volume on the default hold music, or provide a way to control the volume for all users in the admin portal. The default hold music is too loud right now. It should be the same volume as an average person speaking.
8 votes -
Number in the Inventory
Wants to have a password on the number in the inventory to make sure no one accidentally deleted them.
1 vote -
Mass update for emails and passwords.
Admin should have access to mass update email address and password.
1 vote -
Push to Talk Groups
Customer would like to request for PTT feature in RC. Would like to have groups when accessing this feature not simply broadcasting to all devices.
2 votes
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