688 results found
-
Allow specific phone call from company directory to come through while on DND
Have the option wherein we can set either a custom rule or a button that allows calls coming from numbers in the company directory during after-hours and while the users are on DND.
2 votes -
call recording
Allow call recording to be started while the phone is ringing and not only when the call is answered by person or voicemail.
4 votes -
remove extension number in the outbound caller id
being able to remove my own direct number in the outbound caller ID settings
2 votes -
An option to set a scheduled caller ID.
An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.
1 vote -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
3 votes -
Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
Longest Idle Ring Settings Option Under User Extension
Longest Idle Option for User Extension's ring Settings when added members are within the RIngCentral Account since the dialed number is also it's DL and cannot be assigned to a Call queue which doesn't have the call waiting options too.
3 votes -
Call Pickup Group Forwarded Call Limitation
BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.
3 votes -
Jabra engage 75 headset compatibility For BT
Jabra engage 75 headset compatibility For BT
1 vote -
Creating ticket with other carriers for any issues
RingCentral should be able to submit a ticket to specific carriers if there are call routing issues or any other issues pertaining to specific issues
2 votes -
BT Call forwarding via Virtual Extensions
In RC JIra RC-62900 we have come across an architecural limitation for BT accounts with International numbers(non-UK numbers). In BT accounts with international numbers, the extensions without primary number cannot conduct call forward to PSTN as the PAI/DIV headers can only contain the UK main company number.
Impacted Use case: Call forwards can be easily configured in the account using virtual extensions, ie the call flow PSTN-> Extn A call forwards -> Extn B(without primary number) call forwards to -> PSTN Dstn
Extn A will be able to configure a call forward to a frequently used PSTN Dstn using the…1 vote -
Support Intercom Yealink W59R
Request to support the intercom feature on Yealink DECT phones, specifically for the W79P part number (W59R handset + W70B base).
Notes from Yealink.
DECT supports two types of Intercom, the first is the RC Intercom supported by the RC Server and the second is the internal Intercom supported by the DECT Base itself.For the first type of RC Intercom, there is no difference between the logic of DECT and desktop phones, it is done through the RC server and can Intercom any Extension.
Regarding the second type of internal Intercom, it is implemented by our DECT Base, not…1 vote -
Dual Channel Recording in MVP, UK
I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…
5 votes -
Plantronics C052 Headset should be supported
Polycom VVX 311 should support Plantronics C052
2 votes -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
35 votes -
Sent to voicemail during the call.
Since some people during the call request to be sent to voicemail, it would be great if this could be considered for future functionality.
We have the option to record the call, but sometimes people request the "privacy" of sending a message to voicemail without the person on the other end of the line hearing them. Thank you very much.
1 vote -
Option to remove the call decline button on Ringcentral
Add the Functionality/option to remove the call decline button on the Ringcentral app for users. Sales reps are declining calls instead of silencing the ring tone.
3 votes -
Voicemail Caller ID in Desk phone
The client is looking to see if there is a way to show the caller id of a voicemail left on the desk phone while listening to messages. They have yealink t46u phones
3 votes -
Intercom for not supported devices
Should give an option for manually provision phones 3rd party not supported phones to have the Intercom feature
3 votes -
I prefer on my desktop to have incoming calls ring in my browser & not on the RingCentral desktop app
I prefer on my desktop to have incoming calls ring in my browser & not on the desktop app. This is how it was set up at a previous company but the help chat said this is not an option. I want to keep everything open in my browser for ease of navigating when I'm on the phone.
1 vote
- Don't see your idea?