804 results found
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DISABLE AUTOMATIC HOTDESK SESSION TIMEOUT
CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS…
5 votes -
Call Recording Prompt
It would be nice if there's a way for us to have the automatic call recording prompt play when the User already answered the incoming call. Currently only the calling party is able to hear it.
1 vote -
Number in the Inventory
Wants to have a password on the number in the inventory to make sure no one accidentally deleted them.
1 vote -
Mass update for emails and passwords.
Admin should have access to mass update email address and password.
1 vote -
Push to Talk Groups
Customer would like to request for PTT feature in RC. Would like to have groups when accessing this feature not simply broadcasting to all devices.
2 votes -
IVR Menu Incoming Call Queue email notication
Request for Incoming Calls Email Notification from IVR Menu to Call Queue Settings
2 votes -
inbound caller id for Standard plan
Client wants their customers' name to show on the phone when their customers call them.
2 votes -
Leaving a Local Conference Call of 3 or more
We would like the ability for someone on a local conference call to be able to leave without the call ending. Having the ability to get multiple people on a quick call is great but if someone needs to drop off they shouldn't have to start up a new call.
7 votes -
Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
9 votes -
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
I want a custom rule where all calling numbers will be added all at the same time instead of one by one.
2 votes -
Need the ability to Update the DID line in the top left corner of your Physical Phone to show your corporate number and Extension
Ring Central configured our phones in house and sent them to us to assign to users, with a situation like this we are unable to change the Agents Ring Central DID number in the top right corner of the screen on the physical phone. This needs to be changed to the corporate number and their Extension to reduce confusion and help new hires provide the correct number to our customers.
2 votes -
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
Block numbers directly in the RC App even if the calls are from the Contact Center Max agent.
2 votes -
DND does not allow any calls
When in DND the assumption is that they will not get any notification or calls of any kind though currently this is not the behavior. When in the DND state, an extension can still get a call if they are in an overflow call queue or when there are notifications. Maybe there should be different levels of DND or perhaps something like a quiet mode?
1 vote -
1 Yealink wireless Base to Activate Multiple Users in Each handset
BT Feature Request : Allow Multiple Users to be assigned to individual handsets that are all paired to 1 wireless base
Details : the customer wanted to use just 1 wireless base and pair all their handsets to that single wireless base to save space but would need to have the same users still assigned to each handsets set up instead of the single license
Current behavior : only 1 license can be assigned to 1 wireless base and not multiple license
Brand : BT Business
UID: 31366610644 votes -
Voicemail PIN number takes about three hours to change on the Mitel phones.
Voicemail PIN number takes about three hours to change on the Mitel phones.
Please change this process to be faster then three hours.Thank you.
1 vote -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
4 votes -
Exclude internal calls from block all numbers feature.
Exclude internal calls from block all numbers feature.
1 vote -
bulk delete inactive/unused devices/hot desk phones
bulk delete inactive desk phones
an admin should be able to delete in bulk RingCentral admin portal data such as devices that are inactive or currently not in use2 votes -
Use Ring Central caller ID name/number from different ring central account
The customer wants to use a different ring central phone number/caller id name to his own ring central account caller id option.
1 vote -
Sent to Voicemail or answer it using a deskphone option
Ability to choose whether calls are routed to voicemail or answer it when someone called in to the main number using a deskphone.
2 votes
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