853 results found
-
Allow us to update geographical location on caller ID
When I chose my number, I didn't realize it was tied to a geographical location that does not match our actual location. We would like to update this, but are currently unable to do so.
7 votes -
Ability to change Key press 0 and 9 for on-demand call recordings
Instead of Using key press 0 or 9, customer want to have an option to chose a different number to press co on demand call recordings.
2 votes -
Toll Free number as Caller ID in Japan
The customer is requesting to allow a Japanese toll-free Number as their Caller ID call to a local Japan number. However, this is restricted due to in-country regulations local carriers block the call and set it to auto-busy.
5 votes -
Have the feature Preserve Caller ID after call transfer available for DT accounts.
Service parameter = Preserve Caller ID after call transfer should be available in SCP
1 vote -
Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next gro
Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next group
1 vote -
Other Phone System Forwarding to RingCentral (UC) - Whisper Feature
The customer have a system that forwards the call to RingCentral (UC) that will have a whisper that the user will hear. Please have the UC account a feature that can accept calls with whisper.
3 votes -
Answering calls via handset on polycom phones without pressing answer button
To have an option on Polycom phones to answer calls using the handset without pressing the answers key on the desk phone.
4 votes -
Persist - Add support for SIP Trunking
As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.
5 votes -
Allow for temporary custom voicemail recordings
(i.e., custom recording for when out of office), then can return to regular custom recorded voicemail message when you return instead of having to rerecord a new message.
9 votes -
ability to listen live while your caller is listening to your prompt
We need option to listen live or check the recording of the entire call once the main number is dialed. Including the stage when they are listening to the prompt if the call is being routed to IVR prompt.
2 votes -
Add Mitel Phones to the Supported Devices for Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US, Mitel phones are not listed among the supported devices. Please add Mitel phones to this list to enable the use of the Intercom feature.
3 votes -
Add group call pick up in key template
option to add group call pick up in key template
2 votes -
being able to upload custom ring tones
i would like to be able to upload a custom ringtone so that i can make specific notifications
2 votes -
Allow for default Standard User when logged out of Hot Desk Phone
In RingCentral, setting up a limited extension for Hot Desking is simple—just check a box. This allows the phone to default to the assigned extension, enabling it to make and receive calls, but also lets users log in with their own extension and PIN. Once they log out, the phone reverts to the limited extension. However, this functionality isn’t available for standard user extensions. To use Hot Desking with a standard extension, the device must first be converted into a Hot Desk phone, which prevents calls from being made unless someone is logged in.
I’m requesting that standard user extensions…
2 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
10 votes -
Option to display the primary number or extension number instead of the agent's name on the desk phone
Have the ability to choose an option to display the primary number or extension number instead of the agent's name on the desk phone
3 votes -
Automatic Deletion of Call Logs for Common Area Phone
Automatic Deletion of Call Logs for Common Area Phone so, it will not take a long time to delete the call logs manually and do not need to delete it on each desk phone.
2 votes -
Disable the Call Logs on Common Area Phone
For security purposes, we want to disable the call logs on the users that were part of common area phone so, they cannot see each others logs.
2 votes -
Block Outgoing Text ID
We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.
11 votes -
Show call recording inside company call log in call information
It would be really convenient to have access to the call recording of a call inside of the information tab under company called logs. Please see attached images for details.
1 vote
- Don't see your idea?