3198 results found
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Dial 211 or 311 on the App or the Phone
wanted a way to dial 211 and 311
26 votes -
Undelete a note in RingCentral
Recently a posted note in RingCentral disappeared. I'm not sure what happened to the note but it got me to thinking that there should be a trash for recently deleted notes to avoid losing important note/projects.
2 votes -
Misleading Call Log Display on RingCentral Desktop App
The call logs report under Settings>Phone>Calls tab are misleading in RingCentral Desktop app version 24.1.10.3459 with New app layout with unified inbox. For example, I called the customer on her direct number and it shows her name on the 1st line of information followed by Outgoing call tagging in the 2nd line. It seems like the customer called me instead of me making an outgoing call to her.
1 vote -
Add keyboard shortcut for next unread msg
This is the primary reason I go into the RingCentral app throughout the day, catching up on unread messages. I believe for a while you had this feature. It'd be great to be able to navigate up and down in the list of unread conversations shown in the Unread pane.
1 vote -
Setup a prompt where callers will be prompted to press a keep to prove that they are not ROBOCALLS
Right now, auto-receptionist has the option to set up a prompt that they will ask the caller to press any key to prove that they are not ROBOCALLS and customer would like to have the same feature-request on a user level. Blocking Robocall does not block them 100%.
3 votes -
delete items in the mobile app main menu
RC mobile app to have options for which items to appear. other than rearranging the app, an option to totally delete items that is not needed or unused, so they won't appear on the menu
1 vote -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
2 votes -
Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
155 votes -
Ability to add chats into multiple folders/groups instead of moving it
I have a lot of chats (private and group as well), so I use folders to manage them. For instance, I have a Team folder with chats with my teammates. However, some of my teammates are members of different projects or teams. So, I want to add such conversations and chats in multiple folders instead of moving them to one folder.Another example. My chat with my manager is in my Team folder now. But I also have conversations with different managers in other teams, so I want to create a Managers folder to add my manager to both folders. This…
1 vote -
Add an option in RC app to send fax to an email.
When using the RC app, users should have the option to send a fax to an email address when selecting "new fax" in the inbox.
1 vote -
Restore previous location of merge button
The latest update moved the merge button from the main screen to a location 3 clicks deep. Previous location was more convenient and intuitive. A possible idea/solution would also be to make the button placement customizable based on everyday use and business needs.
6 votes -
Ability to manage call forwarding in the RC Mobile App
ability to manage call forwarding in the RC Mobile App, So no need to go to the admin portal or to the desktop app to manage it. It will be easier if customers can add, turn on, or off the call forwarding directly on the mobile app.
1 vote -
Sync HUD from the old phone app to the new app
, Customer wants to sync the HUD or status to the new app even if the other users are still using the old phone app.
1 vote -
When extension 112 is dialed it needs to be routed back to the operator instead of it hanging up.
Customer ported in and had extension 112, when customers dial the 112 extension it says that it's invalid then hangs up on the caller. What customer wants to happen is when it's dialed it will say that it's an invalid number then be routed back to the operator instead of being hanged up on.
1 vote -
Ability to manager all the features on the RC App as Administrator.
Ability to manage all the features on the RC App as Administrator.The customer would like to limit the feature on the RingCentral app for all their users. They want to their users to see all the features and settings on the RC app and have the option to manually change it.
1 vote -
Option to Delete any Team message by admin on the RC mobile app
The admin cannot delete a message posted by a member on any group/team in the RC mobile app. So admin wants to have an option to Delete any Team message posted by a member on the RC mobile app
8 votes -
RingCentral mobile app option to open links with the device's native browser
This is useful if the app can be opened with the native browser as the RC app is not storing data from forms (auto-fill)
1 vote -
Dial Account Number
The caller will have an option to dial their account number so that it will appear to RingCentral application the detail which is the account number of the caller for documentation purposes
1 vote -
Exporting the original Messages
It would be best to export the original or unedited messages in Data Extract rather than just the edited versions of the messages when exporting it from the Message Data Retention on the app
3 votes -
RingCentral Mobile App Separate Fax Notification Settings
Currently, we only have "Miss call VMs, faxes and text" notification settings in one option to turn on or turn off on RingCentral Mobile App. Customer only want to disable the Fax Notification.
1 vote
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