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2944 results found

  1. If there any RC system update user should not only be advise but also informed about the result. like if the update prompt them to log off

    Hi Team,

    Posting this as customer complain.
    They were just surprise that after the software update (RC app) that all users automatically been log out of the RC system. which was not advise on the software update to set their expectation

    They want to include this as disclaimer in the future so that this will not puzzle them

    below is client details

    Case
    28656997
    incontact ID: 202508080113482205050000024807
    UID: 289843124
    RC Phone Number:+61 (3) 86460222
    Customer Name: Victor
    Company Name: Whitbread Insurance
    Call back #: 0283945571
    Email Address: RC-Whitbreadinsurance@ericom.com.au
    Number of DLs:
    Account Verified (Admin): 99999 Via email OTP

    Regards
    Ramilito…

    1 vote
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  2. Duplicate RingCentral Application on Mobile Device

    Ability to duplicate the Ringcentral application on mobile devices specially if you have multiple account with Ringcentral.

    1 vote
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  3. Option to remove profile picture on RingCentral Application

    I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.

    It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.

    2 votes
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  4. Reduce the loading time for RC embedded app in Microsoft Teams

    When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

    Can you work on reducing this loading time to 5 seconds or less in future releases?

    12 votes
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  5. Editing the F6 Hotkey and Adding a quick action button for AI notes in the Keyboard shortcuts in the RingCentral Desktop app

    Customer wanted to have an option to set-up a Shortcut key on the RingCentral app to enable the AI notes and to have an option to update the F6 hotkey to make a phone call since the customer is using the F6 shortcut key with another application.

    RingCentral Desktop app > Settings > Keyboard shortcuts

    1 vote
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  6. All users can Edit the company contacts

    I would like all users to be able to edit the company contacts via their own RingCentral application

    1 vote
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  7. Complete Handoff after the Call is Merged

    I wanted to make sure that the customer and the other user is properly connected before I leave the call. Currently, when using the app, after I merged the call I cannot leave the line because all the line will get disconnected.

    Please consider feature enhancement, Complete Transfer after merged calls.

    1 vote
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  8. Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"

    Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
    I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.

    RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.

    1 vote
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  9. Add sessionID or RingEX callID as a parameter option in"Launch an external app or website"

    Add sessionID or RingEX callID as a parameter option in"Launch an external app or website".
    I like the option to launch an external website, and we already use this in RingCX, we can pass the UII in RingCX to map the call back to the call detail easily using the UII.

    RingEX does not have a similar function since it only allows you to pass customer info like phone # and name. If the agent talks to the customer multiple times it can be more difficult to map it back to the correct call record.

    1 vote
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  10. A Contact Card or Virtual Business Card that can be sent

    Create a contact card or have a contact card feature with contact details that can be sent to others.

    1 vote
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  11. Enable Merge calls when Deskphone Pairing is enabled

    Enable Merge calls when Deskphone Pairing is enabled

    The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

    3 votes
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  12. Ability to not save a voicemail

    If the voicemail is extremely short (2 seconds or less), our company occasionally receives bothersome bot calls that leave voicemails of that length. We would like to have an option, either from the user or admin side, to enable or disable this behavior.

    1 vote
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  13. Allow custom fields for calls (Tagging/Documenting)

    The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.

    This is very helpful for tracking and simplifying tasks and provides efficiency.

    6 votes
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  14. Ability to disable Record and Screenshare button in a call

    Ability to disable the "Record" and "Screenshare" on a call.

    1 vote
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  15. Split Window View in RingCentral Desktop App

    We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.

    We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.

    These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.

    2 votes
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  16. Turn off the other extensions notifications when switching extension

    Turn off the other extensions notifications when switching extension

    3 votes
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  17. Turn off call notes in mobile app

    The option to turn off call notes email notification in the mobile app is not yet available.

    1 vote
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  18. IB calls to Mobile App need to show the calling number, not just the location they're calling from

    We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.

    2 votes
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  19. Avoid putting a full-screen ad with audio over an enterprise app for end users is

    Avoid putting a full-screen ad with audio over an enterprise app for end users is

    1 vote
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  20. Allow for all fuctionalities to work the same universally (Desktop App vs Web vs Physical Phone).

    I am currently using the RingCentral Desktop Application for training a remote worker. I can utilize the Whisper, Barge and Take Over keys but I cannot disable access once I am done. I was told it could only be done on a deskphone. If I can use a portion of the functionality through the app, why not allow for full access?

    1 vote
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