3198 results found
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Busy Message
If a user is busy and if he gets a second call then a caller should hear a message saying the person is busy on another call caller should hear this - Unfortunately, line is busy at the moment.
6 votes -
Option to launch an external URL automatically or by user input
In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.
4 votes -
Ability to Add buttons for HUD for After hours
The customer was wondering if there's a way to add a button to the HUD on certain phones in a group to enable out-of-hours mode
2 votes -
Provide Reporting for Offline Users
Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
8 votes -
AI summarized recordings and voicemail
I am trying to find this feature: AI summarized recordings and voicemails so you can find the right information faster in RC. Can you direct me on how to find this feature?
It was announce by Steven Zachok1 vote -
Notification for failed forward call
Specific alerts for any calls that are not forwarded appropriately (no extensions/forwarding numbers dialed when RC DID receive an external call)
1 vote -
Received Fax
When they received fax using RC App or Web App they want to edit it to show the "Company name (SENDER) - PATIENT NAME"
2 votes -
Create and view groups in RingCentral Desktop and mobile app
Right now the only way you can create a group with outside phone numbers is to do so from the RC portal. I want to be able to create a group in my desktop app, so I can send a text to the group from either of my apps.
2 votes -
Allow Disable Email Notification for Call Queue Voicemail to Co-Recipient
With the rollout of the feature in ENTCOM-I-84 (see https://support.ringcentral.com/article-v2/Managing-share...), Feature is indeed implemented, though to get it to work I had to have a support agent turn it on for our company account.One point of note, it would seem that once you add co-recipients to a Call Queue, when a new voice message comes in those co-recipients are being notified by email of the new VM. The new feature adopts that individual user's notification settings and sends them an email notification - even if the Call Queue group they're assigned to has notifications turned off. It would seem…
6 votes -
Allow mute in Automatic call recording when using RC mobile app
This allow customer to mask sensitive information given while using RC mobile app
1 vote -
Auto Remove in Company Active Directory
A feature that will automatically remove any user in the Active Directory of the company when they leave the company.
1 vote -
Need to get new url added to the bypass in chrome extension
Hi, We need to get adcourier.com added to the bypass list in the chrome extension, the extension keeps adding a ring central logo to our job postings if that URL is not present
1 vote -
Enable editing to Speaker and Microphone Combinations list
Hello, A client reached out about the possibility of having the option to include the system speakers and mic to be added to the Speaker and microphone combination section in the desktop application. I called support and they mentioned that the option does not exist. If there is a way to add the system speakers and mic to the combination list, this would allow for a more efficient work process.
1 vote -
Inbound Fax Ringing RC App
inbound fax on rings the RC App and shows Missed Call
6 votes -
Multiple devices management
Request: We need to be able to set separate default devices for the "phone" and the "video" functionalities of the MVP suite.------------------These users start a huddle type meeting at the start of the day and need to take other calls throughout the day. That being said, they must not leave the huddle at any point, and must not cut it's audio. The group needs to be able to listen when a specific user of the group takes a call and what happens in that call.Before, they would use Microsoft Teams for the "huddle" part and Ring Central to take calls,…
1 vote -
Task duration
Be able to set duration on a task and be able to have it visible for more than one day in the calendar
1 vote -
2 rings
Want to have 2 rings if someone calling my main phone number. The settings that I have on the account now is 2 rings however if someone calling my main phone number I am getting 4 rings.
1 vote -
Option to create a folder within the RC app.
It will be best to have the option to move messages to a certain folder but still store them in RC App. Example is for Voicemail- a super basic component of voicemail that's been around for at least 5+ years
1 vote -
Add Logo to Caller ID Name
customer wanted to put a logo that will show up during outbound calls
7 votes -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
26 votes
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