3169 results found
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Generate a Report of User Softphone Version
It will be helpful for an Admin to have a section in the web portal that allows him to see what softphone version a user is currently using.
1 vote -
Send Notification when Text Messages is reaching near the limit of 5000 Messages
Send Notification when Text Messages is reaching near the limit of 5000 Messages
3 votes -
List incoming call in the history while it is ringing
It would be ideal to list the call while it is ringing on the app instead of listing it in the call history after the call is disconnected, hung up, or missed.
3 votes -
Button for spam caller
I hope they will add a button to press and the number of the spam caller will go to the blocked list. Instead of adding it manually in the admin portal or desktop app
1 vote -
Account Switching on Ring Central Mobile App
I would like for Ring Central to have an Account Switching Feature added to Ring Central Mobile or Desktop Application. This will give an ease of an easier way to make account that needs multiple logins
1 vote -
for operator extension to use main number for sms and to keep it that way whenver sending sms
for operator extension to use main number for sms and to keep it that way whenever sending sms as they kept on changing it to main number whenever Operator extenson sends sms
5 votes -
Customer wants to have an option that they can change and use different numbers for the caller id that can be used only to display a dif...
...ferent number on his caller id free of charge. For sales purpose on different sites
2 votes -
Shared Contact List with all users
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature
91 votes -
Ability to have an option for the host to check the identity of the participants when joining on a meeting via dial-n using personal phone
The Host should have the option to check the identity of the participant like the real name if the participant is joining via Dial-in using their personal phone. Because when participants are joining via Dial-in on the meeting via their personal phone only the phone number of the participant is showing.
2 votes -
Auto Save Faxes to a directory on the PC the RC App lives on.
We currently spend $1500/mo on one fax line. It would save us money. We currently auto save our faxes to a directory and then the faxes are assigned to a user in our document application. So, if the app saves locally we can distribute to the person that needs to view it.
3 votes -
Ability to play a pre-recorded audio during live calls.
The customer asked whether we have this feature. Basically, the customer's process is they will have to read aloud a certain script in the live call for recording and compliance. Since they have to say it every time they receive calls, they would rather have a pre-recorded audio that they can click on and will play and be included in the call recording.
3 votes -
Would like to be able to upload contacts in separate list without seeing it under personal contacts that looks like a masterlist
If contacts is uploaded as list that should be it. It should not be added under personal that looks like a masterlist.
1 vote -
Customer wanted to hide the settings icon from the RC app for her employees
Allows the Super Admin to have full control with there settings and Standard users could not change there own settings since it was already configured by the Super Admin
1 vote -
Implement cloud backup of custom fax covers
If we need to re-install the mobile app or clear browser cache (app.ringcentral.com) we are forced to setup our custom fax covers again. Tedious for end users who have different/multiple custom fax covers. Support stated that all the custom fax covers are stored locally on the device (iOS, WinOS, etc). Would be nice if they were stored on the users extension in the admin portal, eg. https://service.ringcentral.com/application/users/users/default/??????????/outboundCallsFaxes/faxSettings, and as such would be accessible wherever they are signed in.
1 vote -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
24 votes -
ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP
Please add the capability to schedule a future dated conference call via RC APP
18 votes -
Correct issue with voicemail notification only uses default iPhone alert since last update
Today is 8/22/23 and until recently a voicemail received on the iPhone RC app would follow the custom tone you selected. Now it only alerts with the default tone for the iPhone regardless of what you select. This was working fine for the past year or more and needs to be corrected as the users (doctors, etc) can not differentiate between the notifications and the default 2 tone alert will not wake them from sleep when on call.
2 votes -
Remove the keyboard shortcuts on the RingCentral App
The customer wants to remove the keyboard shortcut because when the users change their status from accept queue calls to do not accept queue calls and hit the space bar it will return to available and this is only happening when they click their profile and hit the space bar on their app
1 vote -
Rearrange the icons showing under contacts in RingCentral App
have the option to remove or rearrange the icons showing under the contacts for RingCentral app
1 vote -
Option to block SMS in RC App log
To have the ability to block SMS directly from the RC app log
2 votes
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