2814 results found
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Report of mobil app user log in
get a report on who is logging into Ring Central app
1 vote -
Accessing bill in the Application
customer should have access on the bill in the app without going to admin portal
1 vote -
Hide "All Employees" Team
Add option for admins to disable or hide the "All Employees" default Team.Many of us are using the new "Include User in Company Directory" to hide extensions and contacts that we don't want users to see or to accidentally send messages or call. But there is a new default "All Employees" Team available under contacts by all users in both the web and mobile RC apps. We need the admin option to disable this or make it only available to specific users, user groups, sites, etc.
13 votes -
When someone is on a call or video call, show who they are on a call with from your org
It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.
1 vote -
Customize Default Statuses for RingCentral Desktop/Phone App for Company wide
Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
2 votes -
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.
1 vote -
Add Admin's desktop app as ring option
customer is using mobile app to receive phone calls on an extension that doesn't have a DL and the option for ringing the admin's app is very helpful for her.
9 votes -
Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER
Aside from voicemail option, please add a transfer button on the RC APP DIALLER pop up when a call comes in. Right now the transfer feature will only comes when the call has been answered already. Customer want the ability to transfer the incoming call right away when the dialer pops up / as the phone is still ringing.
2 votes -
history of direct messages
I would like to be able to expand my history of my direct messages to see most recent to older messages. Reason this would be useful -- if I forget the name of someone I had a direct chat with, I can look back at the list of people and find the person, click on them and the message history will be there.
1 vote -
Make Phone Numbers in the caller ID available quicker.
In freight sales we have to log #s with offers. If I miss the # while on the call, im forced to refresh until the number appears which wastes valuable time I can be answering other lines.
3 votes -
to remove the device contacts option from personal contacts via rc mobile app
to remove the device contacts option from personal contacts via rc mobile app as cx might accidentally mixed all her contacts from her phone
1 vote -
The ability to add contacts to an existing text conversation. Currently this ability is not available.
The ability to add contacts to an existing text conversation. Currently this ability is not available.
2 votes -
Outbound CLI Selection
Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all usersIt would be a useful enhancement if the user could be restricted to…
3 votes -
Please Add a Downloadable RingCentral App for Macbook M2 Chip
Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
1 vote -
Auto Dialer in using Ringcentral app
Michael wants to have auto dialer in using the Ringcentral app
31 votes -
Shared Status directly shown in the HUD
Last 10 years we used xphone with the teampanel. (its like the HUD of RingCentral). It would be a great improvement if the shared status shown in the HUD directly.
1 vote -
3 extensions or phone numbers in one application
To have an option to log in to three extensions in one application.
1 vote -
Change outgoing Caller ID on the fly when call is initiated outside the app
If I'm not using the RingCentral dialer, and initiate a call outside of the app, the caller ID used to make the call is the default one. There's no way to change this on the fly. There are many times when I want to use My individual caller ID as opposed to my company caller ID, or vice versa. If the calls being initiated from outside the app, it's not possible to modify this.
What I think would be a great option, would be to have a setting toggle for prompt for caller ID each time a call is placed.…
1 vote -
Call transfer on mobile
It would be ideal to have the ability to try to warm transfer to multiple people without having to take the customer off hold with each person you try.Right now, if i need to warm transfer on the mobile app to someone in my sales team but they are unable to take the call, I have to take the customer off hold and then start the transferring process again. It is not a seamless transfer for the customer or the person trying to transfer the call. The customer should be on the hold the whole time until you can successfully…
1 vote -
An ability to create call forwarding profiles that can be recalled based on scenarios
It would be great if it would be possible to have quick-recall call forwarding profiles to allow calls to my extension to behave differently when activated (in addition to the existing availability states). Say, I want a quick recall button for "I'm at a conference" which would quickly change the forwarding rules to go straight to another coworker in that situation, and then being able to quickly change that to another setting, say, "Desk phone only" which doesn't call forward to anyone else and does not allow calls through to the Ringcentral app. I know this can all be done…
1 vote
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