3033 results found
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To Integrate Phone App with unified desktop to show the actual user status in HUD
Desktop app were having issues checking the presence of the users using the phone appit is showing offline and we need to be able to see their status in HUD with their right status from their extensions
2 votes -
Ability to search/filter by events in groupchats.
our team uses ring as our primary communication method.When a team member has vacation time and or just will be out of the office for a period of time they will create a new event within ring central and send that event in our team chat. This is great however the events get lost very quickly when we use the team chat as normal.I would love to see something that allows us to filter by these events to see what days the team will be unavailable ect. Similar to how all team member can see a pinned comment.cheers
1 vote -
TRANSFER FROM CXONE TO RINGCENTRAL SHOULD SHOW THE TRANSFERRING SKILL
I'd like to request an enhancement that will improve integration between CXOne and RC MVP. Our staff have reported that it would be beneficial if calls inbound to MVP from Contact Center referenced the Skill making the transfer, instead of listing our main line for every call transferred in this manner.
1 vote -
Setting up PIN code to access after hours line
We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.
1 vote -
be able to view presence status of deskphone users in RC Jupiter app HUD
The customer utilizes the HUD to see extensions that are active, online, offline, etc. Almost all end-users use the app which show in the HUD correctly but we've got 6 Polycom phones where the status does not change between when the phone is in use or not in use.
2 votes -
Disable Third Party Apps Jupiter Desktop
Disabling of Third Party Apps Access in Jupiter GUIAdd a new right “Disable Apps” in service web that triggers/ removes the “Third Party App Access” entirely from the Desktop App (GUI)
5 votes -
Option to clear message history for ringcentral app messages
Requesting for a feature that will allow to manage messages tab.Delete / Clear Message history individual and bulk for direct messages and teams
14 votes -
2-factor Authentication increasing the number of seconds in entering the code
Wanted to increase the number of seconds to input the code. Customers are given 60 seconds to input the code and wanted to extend the number of seconds from 60 seconds to maybe 90 seconds or 120 seconds.
1 vote -
set the number of minutes that the call can be forwarded to external number
Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to the original call forwarding settings
1 vote -
Option to report issue to existing case instead of creating a new case.
It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.
1 vote -
Be able to turn off Emergency Location requests
Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their homes, no one would use RingCentral to make an emergency call -- they would use their cellphone. Thus, we should be able to turn off the software's constant badgering to set a location. I was told by support that it is currently not possible.
8 votes -
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
2 votes -
Status visible on task bar
It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when coming back from lunch or the bathroom at work.
3 votes -
Analytics Reports of Phone Calls
Hi,I am looking for a report with all the calls CONNECTED.As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture.Thanks,Lubna AliHealthcare RecruiterCross Country HealthcarePh# 786 741 2677lali@crosscountry.com
1 vote -
Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours
Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours
2 votes -
Disable missed call notification bubble displaying in RC App
Disable missed call bubble notification icon displaying in RC App if you do not want to be bothered by the notifications.
2 votes -
Add More Compatible Variants of Headsets and Adapters for the RC App
Allows users to use their existing headsets that work fine with other applications other than RingCentral App.
1 vote -
Ability to have unlimited texts to view on RC app
I would like to have unlimited texts to view. I do not want them to be deleted. They have legal implications and need to be viewed and recalled.
1 vote -
The ring central app does not display incoming calls properly
The ring central app does not display incoming calls properly - they show up as OUTBOUND calls while in progress, then take up to a minute after the call is completed to actually show up with the correct details. This has always been the issue since the APP was released!
1 vote -
Map or Mimic area code of the receipt
hi please include a feature that we can mimic the area code of our recipient
3 votes
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