1434 results found
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Allow Polycom VVX 350 & 450 Background Wallpaper
Hello,
Our organization has many Polycom VVX 350 and 450 phones, adding more daily. Branding our phones using a custom background with a logo has been painful. When uploading it manually via USB drive, the phone will sometimes take it, and when it does, it will not let us change the background unless we factory reset the phone. We have tried other methods via phone web view, such as uploading a wallpaper from a computer or setting a URL link to our web server. Another way we have tried is by modifying a config file and uploading it. The results…
1 vote -
IVR prompts
Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".
1 vote -
Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
5 votes -
Images in built-in signature should not be added as additional page
Customer has built-in company email signature that cannot be removed and it's adding up 5 pages to the total fax attachment.
RingCentral should be able to identify and not include it to the fax attachment.2 votes -
Mute incoming call notifications while currently on a call
Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.
564 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Check it out in app under Notifications and Audio -
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktp app
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktop app. ( headset/dongle combo works in all other software we utilise (zoom, Teams, general audio use) so are certain the issue lies within the way RC utilises it.
1 vote -
USER Voicemail PIN Change
We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.
8 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is being worked on but without a committed release date yet. Will update when implementation date is determined. -
Prompt for Active Extension
The customer would like an option to have a disabled feature for the extension that cannot be dialed when the caller is waiting in the queue. Because the system transfers the call to another extension (when dialed) when it detects it is an active extension.
2 votes -
Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
38 votes -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
2 votes -
Disable Inbound Calling on Hotdesk Phones
When a user logs into a hotdesk phone, the hotdesk phone number assigned to the device can now be called which rings the user that is logged into that device. When there is no one logged into the phone it routes the call to a default auto attendant. At minimum the phone numbers assigned to Hotdesk phones should not be able to be called.
4 votes -
Enable press 1 to answer for calls coming from IVR menu
Ability to identify if the call is from the Main number > IVR Menu by hearing the option to press 1 to answer
2 votes -
The option to choose How caller id should show caller id name and number for incoming calls for canadian cellphone numbers
Customer is requesting to have the options for incoming call for caller id from Canadian cellphone number to choose what information they want to have displayed on their system .if it will be Name of number or both
1 vote -
software version for ringcentral app to download
be able to download the newest version without any problem
1 vote -
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #
4 votes -
Poll App Contact in RC App Should be removed by Super Admin
Since any poll application in the RingCentral App creates a contact with extension number, RingCentral Super Admin can see it but not able to delete it. Customer who is super admin would like to have the ability to delete it anytime.
1 vote -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48060002-configure-a-desktop-phone-to-a-generic-user
Additional Phone without assigning Users
2 votes -
MAKE ALL SITE COMPANY NUMBERS AVAILABLE AS OUTBOUND CALLER ID
MAKE ALL SITE COMPANY NUMBERS AVAILABLE AS OUTBOUND CALLER ID. I have 3 separate businesses, each with their own Company Number. I use one of my business locations as a central hub for accounting. I need that Main Site to be able to make outbound calls from all three company numbers. I can't have customers and vendors getting calls from a Main Site phone number that has a Caller Id of a company that they don't do business with. -- I need to be able to make outbound calls from Any of the Main Company Phone Numbers that I own.…
9 votes -
Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
Changing the default name from being the main super admin/main extension
When an organization uses their main number as the fax caller ID or fax number as the sender, it would be beneficial if we could change the name from the default main super admin user. We had a ticket come in from a customer that was confused as to why a user who no longer works there is showing as the "From" user on faxes.
4 votes
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