1813 results found
-
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also part of a company admin
4 votes -
RingCentral Archiver: Data Restoration
we need to have the capability to restore backed up data from the original account to the new account(after migration)
2 votes -
Set a contact as a default favorite for all users.
how can i add an extension to everyone's favorite by default? I don't want to make the changes now but I would like to know how to make a default favorite extension(s) company wide. for example: IT Helpdesk 2315. And users can not remove them either. one last thing. if they can provide or show me how to get a visual of all my call trees.
2 votes -
Option to start outbound call recording when customer answers the call
The customer wants the call recording to start only after the client answers the call (i.e., when the call is connected/picked up) and end when the call is terminated.
Current Behavior (Problem): Records for 60 seconds (30 seconds ringing + 30 seconds talking).
Desired Behavior (Feature): Records for only 30 seconds (the actual conversation time)
2 votes -
Development Plan Ringsense
Request to enable Development Plan access in RingSense for managers and supervisors, as the feature is currently only available to agents.
5 votes -
Disable RNA functionality
Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?
7 votes -
even if deskphone is on DND paging can still go through
even if deskphone is on Do not disturb status, paging will still go through / or somekind of setting to set this up on selected users.
1 vote -
Task to stay “Unread” (highlighted) for assignee (s) until marked “Complete”
When a user is assigned a task, it remains highlighted until they read it. After they read it, even if they don't complete it, it becomes unread and therefore can easily get lost in a folder / conversation and can be difficult to find, possibly forgotten. Our suggestion is for it to remain "unread" until marked as completed.
1 vote -
Clear Error Messaging for Salesforce Remote Site Setting Issues
Description:
Currently, if a Salesforce org-level Remote Site Setting required for CXone Agent authentication is missing, users see a generic error: “You do not have permission assigned.” This is misleading and can result in unnecessary troubleshooting of licenses, permissions, or tokens.Proposed Improvement:
Provide a specific error message indicating the missing Remote Site Setting and the affected endpoint, e.g., “Authentication failed due to missing Remote Site Setting: [endpoint URL]. Please contact your Salesforce admin.”Benefit:
Reduces support tickets, accelerates troubleshooting, and improves the user experience for newly created or re-created Salesforce users.1 vote -
Enhanced Caller ID for Externally Forwarded Calls
When calls are forwarded from external numbers, the system currently displays only the forwarding number as the caller ID. request the ability to show both the original caller and the forwarding number, or tag such calls as “Externally Forwarded.” This would improve transparency, IVR accuracy, call logging, and troubleshooting for enterprise customers.
1 vote -
Support Multiple Cloud Storage Destinations for Archiving
Allow customers to configure different cloud storage destinations for archiving based on file type (e.g., call recordings, SMS, voicemail). This would provide greater flexibility for compliance, retention, and historical storage requirements, rather than limiting accounts to a single archiving destination.
1 vote -
Caller ID number should not be visible to the recipient.
The customer would like to hide the caller ID when making outbound calls. The caller ID number should not be visible to the recipient.
3 votes -
abililty to download transcript for video meeting that was not recorded
We'd love to explore the possibility of providing a transcript download option for video meetings that aren't recorded. This feature could be quite helpful for participants who want to review the meeting content later. We'll look into the technical feasibility and potential implementation of this functionality. Thank you for bringing this idea to our attention!
2 votes -
Block Robocalls per site
Customer wants to have the ability to block robocalls per site.
4 votes -
Add Dial In Number in Conference Call for Tees, Alberta
Please add 1-587-316-4436 for Tees, Alberta. The only option in the Conference Call is Edmonton, Alberta. The customer used 1-587-316-4436 before as their Call In Number, but suddenly it stopped working and is no longer the Dial In Number in the Conference Call.
4 votes -
type in the time instead of using the drop down in custom rule
the ability to type in the time instead of using the drop down in custom rule. for instances like 5:30 we need to click the dropdown for minutes to 30 times instead of just typing it in.
2 votes -
Scan to Email
Request to add Scan-to-Email support using RingCentral servers. Printers currently require third-party SMTP services to email scanned documents. Providing a RingCentral-hosted SMTP or API-based scan-to-email solution would improve security, reduce external dependencies, and allow customers to keep document workflows fully within the RingCentral platform.
1 vote -
Admin Control to Disable User Changes to Ring Volume and DND Settings on Desk Phones
Request to provide administrators with the ability to disable or lock settings on desk phones—specifically to prevent users from changing the ring volume or enabling Do Not Disturb (DND) status on Yealink T43U and other supported models. This feature would help organizations enforce consistent phone behavior and reduce user-configured disruptions.
3 votes -
Fillable documents
Generate upload to client fillable documents
1 vote -
Feature Request: Enable Toll-Free to Toll-Free Call Support
Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform
📋 Current Behavior:
At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.⚠️ Issue Description:
Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.🎯 Requested Behavior:
Allow toll-free numbers provisioned through…6 votes
- Don't see your idea?