1744 results found
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AI - TRANSCRIPTION FOR VIETNAMESE
ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)
1 vote -
RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.Business Impact:
The current format negatively affects the customer’s ability to:Read and interpret call data…
1 vote -
Add Yealink 70B to the list of Supported Phones
Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
1 vote -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
5 votes -
Centralize Voicemail
All voicemail should be accessible in all desk phone
1 vote -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…1 vote -
Zero dialing Custom Rule
We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.
5 votes -
Turn off Email notification when user is added in the extension to record list for automatic call recording
we want users not to receive an email once we added them on the list of extension to record for automatic call recording
3 votes -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
3 votes -
pre defined announcement when user extension is receiving heavy volume of calls like what call queue has
currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.
1 vote -
Disable Incming SMS Only
The customer has an idea for a feature where they can request to disable the inbound SMS only.
20 votes -
Yealink Cordless Handset
Yealink cordless handsets to have feature that can control jitter and lag
1 vote -
blocked numbers
Raised an idea in ideas portal
Feature Request:
Ability to delete blocked numbers in bulkCurrent Behavior:
User can only delete blocked numbers one by oneExpected Behavior:
Have an option to select numbers in bulk to delete blocked numbersUsers > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes
2 votes -
Removal of Device Warranty when Transferring Desk Phone from One Account to Another
You might consider allowing customers to transfer a device purchased from RingCentral to a different RingCentral account without voiding the warranty, as long as both accounts are within the RingCentral system.
1 vote -
I suggest that when you forward your ring central phone # to your individual personal that the ring central # shows up on the personal lin
I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.
1 vote -
Ability to use multiple phone for intercom
Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.
1 vote -
Voicemail notification showing the name on the contacts
We've noticed that the voicemail email notifications only display the caller's number, not their name, even though the contact is saved in my directory.
We would like to have the name and phone number included on the voicemail notification.
14 votes -
schedule invites
We need a way to mass schedule invites instead of having to do one user at a time.
1 vote -
Task Window
- Can you make the default screen of task slightly bigger
- Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
1 vote -
Enable DND for messaging only
It would be nice if we can enable DND function for selective feature like for phone calls only, messaging only or SMS.
1 vote
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