1689 results found
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Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
Click to call using iphone
Able to use Iphone on click to call options on websites. The feature works on android and computers but not on iphone.
2 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
3 votes -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote -
Yealink Dsskey Manually configured
Ability for Yealink Dsskey manually configured via phone's web interface to retain after Firmware update
2 votes -
Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- "if no one answer" option on user extension, allow an option to forward a call to a working hours IVR menu and after hour IVR menu.
3 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
14 votes -
Enter account information after company number is dialed
As part of caller verification, after the caller will dial the number, there should be an option in the IVR system where they can enter their account information i,e. account number for security purposes.
2 votes -
Old Call Recording
We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.
1 vote -
Ability for admins to be notified when an emergency response location is changed for a device or user
Ability for admins to be notified when an emergency response location is changed for a device or user.
1 vote -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
8 votes -
Analytics counting the incoming calls to direct number in IVR
Analytics counting the incoming calls to direct number in IVR
Please add the feature where we can filter and count all the calls that was made to the direct number assigned to the IVR
4 votes -
Ring Central Logo Colors in Teams
Use your brand colors when embedded in Microsoft Teams. That way I know I'm using a ringcentral service. Also why doesn't the embed version allow replacing Microsoft video in chat. You had that service for a bit.
1 vote -
BT CRM Integration
Feature Request : BT Cloud Work Integration CRM
Details : Ability to configure and Integrate CRM systems since the customer wanted to create their own. Usual process would be to connect the customer to the developer under RC but it is not possible due to Brand for BT Cloud Phone
Previous FR raised: ENTIDEA-I-1103
BT Cloud Work Integration3 votes -
Be able to add contact lines to common phones via Admin portal
Hello,
We want to be able to add user contact lines to Common Area Phones via the Admin portal for speed dialing. Currently, we have to do this manually on the Common Area Phone, which can be problematic when the phone is in an area that is not readily accessible. Thank you!
2 votes -
Allow Polycom VVX 350 & 450 Background Wallpaper
Hello,
Our organization has many Polycom VVX 350 and 450 phones, adding more daily. Branding our phones using a custom background with a logo has been painful. When uploading it manually via USB drive, the phone will sometimes take it, and when it does, it will not let us change the background unless we factory reset the phone. We have tried other methods via phone web view, such as uploading a wallpaper from a computer or setting a URL link to our web server. Another way we have tried is by modifying a config file and uploading it. The results…
2 votes -
Hide/Minimize HUD screen
Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.
7 votes
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