1412 results found
-
Improve fax handling options for multiple departments/locations
In our business, we have multiple locations that each have their own fax number. Upon moving our fax lines to Ring Central, I've discovered that there are some limitations to how we can configure those.I initially set up an extension for each of our fax lines. On the fax notifications settings, I am able to specify a group email address. I can add everyone in that department to the email group and they all get the incoming faxes for that number. That's perfect.The problem, however, is that assigning the fax number to an extension seems to prevent other extensions from…
1 vote -
Call answering when speaking with another extension
We would like to be able to pick up incoming business calls when someone calls in, no matter what. If I am on the phone with someone else in my office, the incoming calls go straight to voicemail - I should be able to answer incoming calls. If I am on the phone with someone else in my office, and another person from my office calls me, I am given the option to hang up & answer or put on hold and answer.The same should be true for incoming calls. Incoming calls are more important than in house calls.
1 vote -
Voicemail message received by a specific group
The customer wants to have a feature wherein they can press/dial an extension from their physical phone to leave a voicemail message then it will be received by a specific group of people through voicemail's alert in their phone. This is convenient to leave an announcement to a certain group which they had from their previous provider.
1 vote -
Custom voice message for ringcentral phones when offline
Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…
4 votes -
Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
12 votes -
Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
2 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
19 votes -
Ability to no place the call on hold when paging
Customer would like to have this feature where in if they are using their paging, calls will not place on hold for the other user and wikll just going to have continues conversation even they are paging
4 votes -
Departmental Voicemail Box
We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.
5 votes -
Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).
This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.
20 votes -
voicemail and fax sharing with my Virtual Recptionist
Hi, I am the admin, I am forwarding my call to my virtual receptionist. I would like to access any voicemails and faxed that she receives on her extension. Currently this is done my SMS or email notification, however I would like it to be in my app , that would simplify things
1 vote -
add on phone star 9 raiser your hand and star 6 unmute mute
add on phone star 9 raiser your hand and star 6 unmute mute and change name
1 vote -
Lead Vendor Custom Caller ID
We have several lead vendorsWe want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So if i give my lead vendor auto receptionist number 111-222-3333 for example - and i want them to dial this number when they have a VA Home Loan client on the phone - then i want my loan officer to see the lead vendor name - VA when the…
1 vote -
Dial emergency number (911) from hot desk phone without logging in from a user extension
can still use hot desk phone when dialing an emergency number (911) without logging in from a user extension
1 vote -
Hire people to answer the phone in support so you dont sit on hold for over 2 hours
Hire people to answer the phone in support so you dont sit on hold for over 2 hours
1 vote -
Allow Mexico outbound calls or forwarding in International Toll Free Service
International Toll Free Services number regulations for oubound calls or fowarding a call to another number. Currently, Mexico callers are not able to forward a call to another Mexico destination due to the regulation mandated in some carriers.
1 vote -
Add initiator name when paging a group
When a user pages a group it displays the group name on the recipients phone, no one knows who is initiating the page. We use this feature as a PANIC button and so it is important to know who is initiating the page.
2 votes -
Send recorded VM with one click instead of re-recording every generic VM.
As an optometry company we have to send out generic word by word VMs to any patients that don't answer for things like contacts being picked up. It would be awesome to have a system created where I could record the generic message and save it in RC and then whenever a patient doesn't answer the phone, instead of re-recording every time, I can just push a button and it will send out the pre-recorded message. That would save a lot of time with the amount of people being called in a day.
3 votes -
more members need access to VM boxes for call ques (only 15 now) co recepiants
VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.
4 votes -
Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer
We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they would like to talk to someone else or if they would like voicemail. Then they can be transferred to another user that can help them or they can be transferred directly to the persons voicemail.
5 votes
- Don't see your idea?