1744 results found
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Customized fax template
The program does not allow for us to put the company info. in the template. I think this is a disadvantage because you are unable to say who the fax is to.
1 vote -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
31 votes -
Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer
We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they would like to talk to someone else or if they would like voicemail. Then they can be transferred to another user that can help them or they can be transferred directly to the persons voicemail.
7 votes -
Apply Custom Rule to "extension "
Many of our users have custom rules with a custom voicemail greeting. They use them for "out of office", "in a meeting", "out to lunch", etc. When a Custom rule is applied, the custom greeting is heard by callers dialing the DID and through the main line but anyone internal who dials that user's extension does not hear the custom greeting. They only hear the user's standard greeting. Currently the "extension" is not listed as one of the conditions in Custom Rules so we cannot select it. This would be very useful to have this feature. Thank you for considering…
9 votes -
Add the ability to see if a user refused to answer a call or has ended a call.
It would be great to see if someone is avoiding calls by ending the call, sending to voice mail or closing the app.
1 vote -
Call Masking for credit card transactions be available for MVP plans
Wanted the functionality to mask a call without stopping the recording for MVP plans for purposes of credit card transactions
5 votes -
Group Call Pick-up ring
The current ring on the phone for a group call pick-up is very short. Is it possible to extend to a longer ring or multiple rings? While working in our work areas not paying attention to the desk phone a single ring is difficult to hear and an extended ring or multiple rings would be beneficial
1 vote -
Play hold music from desktop phone to enjoy while working.
It would be nice to play the hold music from desktop phone at the touch of a button. This will be especially useful when a radio station can be played when on hold.
1 vote -
Provision without authorization ID
The company needs to provision a line to be able to make the phone work using taxicaller app. The other service provider can provision even without authorization ID and can use subscriber information only.
1 vote -
Include Extension number on Outbound Caller ID
It will be useful so that the recipient can easily identify the extension number of the person who is calling so when the customer callback he can just type in the extension number, to avoid hold time on queue.
3 votes -
to be able to answer another call, while in an active call, on a shared line
when a shared line is in an active call, and a new call comes in, customer should have the call waiting option, where they can see an incoming call and be able to answer it.
3 votes -
Ability to anounce and see the participants of a conference call.
Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
4 votes -
International Calling Guide
Requesting a KB article or a guide for the number type and license for RingCentral products on how and specific destination is available to calls. Also, include restricted areas and caller ID's to use that will not violate the region that is being called.
1 vote -
Add initiator name when paging a group
When a user pages a group it displays the group name on the recipients phone, no one knows who is initiating the page. We use this feature as a PANIC button and so it is important to know who is initiating the page.
3 votes -
Incorrect CNAM even if it's updated on the system.
Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.
1 vote -
Multiple Ringtones for internal/external calls
With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the desktop phones.
20 votes -
1 vote
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customer requesting to have a robot ask the caller on how did the caller find the company that they calling?
customer requesting a feature where when the caller was put on hold or by the end of the call their is a IVR message asking the caller on how the experience and how this they find the company that they are calling
1 vote -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
22 votes -
Departmental Voicemail Box
We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.
6 votes
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