1411 results found
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Windows fax compatibility with ring central fax
I use electronic medical record called Accuro. They have 40000 clients. Other medical records softwares use integration either with windows fax out and in option or internal integration with efax softwares. These softwares include oscar, practice solutions and many more.
1 vote -
Remove call announcement when transferring calls
I think it's required for an announcement that the call is being recorded to play when the customer first calls. Right now it also plays when calls are transferred to another extension, so customers have to listen to that announcement several times. If there's a way that it could not play when a call is transferred that would be good.
3 votes -
Get alerts when a users mailbox exceeds a certain number of unread messages.
It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then the user) so their manager can be alerted if they hit the limit.
5 votes -
Mirrored Call Status
For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call displaying as missed could result in the end user for extension 2 unnecessarily call a client that has already been spoken to.
5 votes -
Japanese mobile phone numbers
As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number.Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in RingCentral
1 vote -
Contacts- ALL
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
43 votes -
Dialing area code
We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit number and it went through. As of today, 5/17/2022, we now have to dial the area code, even when calling a 916 phone number. Why did this all of the sudden happen? How do we get it back to just dialing the 7 digit number when dialing in area code?
5 votes -
Increase the number of Softphones per user
As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a user can have.
4 votes -
Option to Disable Notification for a single Co-Recipient
Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…
6 votes -
"Press 0 to speak with an Operator or route to voicemail if someone dials the direct number"
I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.
7 votes -
Limited Extension Continues Rings
This is a MUST, and I need it NOW, I'm in contact with support.Currently Limited extension Phone Ring only 4 time, then hang up.I'm many hundreds of then used in retirement and nursing homes.The Problem is 4 ring(20 seconds), don't Give the Resident time enough to answer the phones.I need more like 1 minute, or Continues Ring with no. announcement. and it's needed NOW.I'm an admin a 3 account, and help manage others
2 votes -
Add integrations with MyCase CRM and others
To automatically tag the call with it's recordings to the client, claim or case in the CRM.
3 votes -
caller id of the caller for transferred calls
i wanted that if i transfer a call the caller will show the caller id of the customer not mine
44 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
Auto Delete Old Voicemails
have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30 or 90
6 votes -
Access all voicemail boxes from the App
I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…
4 votes -
Do not push app updates before repo updated
With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an MSI/EXE to deploy to devices.How about waiting until the repository has the new version before prompting users? Would save administrators some headache. I constantly have to tell them to ignore it or I reach out to RC support to get a download link for the new version.Repository:https://support.ringcentral.com/download.html
9 votes -
Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time
If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)
17 votes -
Capability of declining a call
This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. The ignore button just stops the call for a brief second and it reappears.
4 votes -
Manually Activate open mode
In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal operations without having to go in and program special hours, for those occasional holidays or special days you open outside of normal schedules. Though your online portal is nice, it is not something general staff have access too. So, it would be awesome if on the phone, there was a speed dial button or function under…
3 votes
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