1637 results found
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Toll Free #s Showing United States instead Of Canada
Currently Toll Free Numbers display United States on the Caller ID even though the business is in Canada. Would be great to show Canada under the number.
2 votes -
Physical phone extension lookup
On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering an extension and it begin to populate users with that extension sequence
1 vote -
Ability to disable DND feature through Admin Portal on phones used in common areas
The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high priority phones, and since it isn't tied to a specific user, it can sometimes be difficult to track down the issue. Not to mention that while the issue is being looked into, communications are being prevented by DND. By allowing this feature to be enable/disabled completely through the Admin Portal, these issues could be avoided.
4 votes -
Call from one extension to another
I should see on my end that the call is coming from another extension if that extension missed the call. For example :It will ring to ext 1 deskphone if she missed the call the call will be transferred to me but I should see that the call is coming from ext 1.
1 vote -
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
Cust want to have the option to determine what is the dialed numbers or extension by the caller using the physical device mitel
1 vote -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes -
Add Button Box profile for Mitel IP 485g phone
We have a customer with Mitel 485g phones along with button boxes. We go live in a week and need to have this feature enabled.
1 vote -
Admission option / waiting room for audio conferencing
Would like to request for an option for Host of an audio conferencing to have the capability / Key press / command or shortcut to admit participant manually. to have manual waiting room before initiating the actual audio conference.
1 vote -
Distinctive Ring for Queues
Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have had requested audible ring identifier as well.
29 votes -
Add support for Bose Headsets
Support Bose Headsets so I can answer calls when I am not right in front of my pc by using the taps supported on the headset
1 vote -
Keep the running time of a parked call and not start a new call time
The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.
1 vote -
Send contact cards to android and iphone
You know how everyone business getting hit with spam likely? One way to avoid this is to get your prospect to add your contact to their phone. You can do this via SMS by sending a contact card. You can send them to android but not to iphone. We need this fixed ASAP!
3 votes -
Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
8 votes -
Allow for integration with enerflo for solar sales.
I'd love to be able to call my customers.
1 vote -
Notification of SPAM phone number status
Have a notification for the user if their phone number becomes "spam likely" or "spam warning" on recipients caller IDs.
11 votes -
Org-Wide SMS Number Block
Please create a feature to create org-wide block rules for abusive or phishing/ scam SMS messages. Some of our users are being inundated with spam!
34 votes -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
6 votes -
ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
11 votes -
When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number
When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well
12 votes -
Allowing Emergency numbers or hotlines in France to work on the Mobile App
Some users were on the go and as of this moment calling Fire Brigade or Dialing 18 using the RC mobile app service is still limited in France
1 vote
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