1813 results found
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post email as chat message workflow
I would like to use the post email to chat feature as a trigger for a workflow.
1 vote -
Pass-Through Original Customer ANI to RingCentral Endpoints
Idea Summary:
Provide a configuration option to pass the original customer's Caller ID (ANI) directly to an agent's RingCentral endpoint (Desktop App or physical desk phone) during a NICE CXone interaction. Currently, the internal connection to the phone (the Agent Leg) forces the display of the generic corporate main number instead of the actual caller's number.The Problem
When an inbound call is routed via CXone to an agent using a RingCentral device for audio:CXone Web UI (MAX/CXAgent) accurately displays the true customer phone number.
The RingCentral Endpoint (B-Leg) displays the Company Main Number because the system treats the…
1 vote -
Site‑Level Call Recording Filtering for RingCentral Archiver
Enable the ability to filter call recordings by site before they are forwarded to RingCentral Archiver, allowing customers to archive recordings from specific sites only, instead of all recordings at the account level.
Allow admins to:
• Select one or more sites whose call recordings should be archived
• Exclude recordings from other sites before they are sent to Archiver
• Keep the existing “archive all sites” behavior as an option4 votes -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
22 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
3 votes -
OpenID Connect for SSO
To be able to use OpenID Connect for Single Sign-On (SSO). Currently, SAML 2.0 is the only supported standard for SSO integration in BT CloudWork.
Expected Behavior:
BT CloudWork should support OpenID Connect (OIDC) as an additional SSO authentication method, allowing customers to configure and authenticate using OIDC-based Identity Providers alongside or instead of SAML 2.0.Brand:
BT Business2 votes -
Add Avaya PBX features like Coverage answer groups and Coverage Paths.
RingCentral should implement the feature on Avaya know as Coverage answer Paths and Coverage Answer groups. The current Ring groups do not meet the need and TOO much needs to be done with calls queues as a workaround
1 vote -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
When we provision a user we want them to be in a active state right away
Users are able to sign in with SSO currently, our issue is when we provision a new user they are in a pending state until they click the link in an email. We do not want this. When we provision a user we want them to be in a active state right away
2 votes -
Is there a workaround to stop users from dialing 411 and us being hit with charges?
Customer wants to know if there is a way for them to call 411 or directory assistance for free.
3 votes -
Granular Global Notification Controls for RingCX/ACE
Problem Statement
RingCX Admins currently lack granular control over organization-wide notifications. When automated events run (like ACE Scorecards), users get flooded with spam—in one case, 14 emails within 10 minutes.The current admin workaround under People > Users is an all-or-nothing "Turn off notifications" button. While this stops the flooding, it simultaneously blocks critical communications that users actually need, such as Coaching updates and system announcements.
Proposed Solution
Category-Specific Admin Toggles: Provide a centralized dashboard in Admin Settings allowing admins to selectively enable/disable specific notification types (e.g., Mute Scorecards but Allow Coaching & AI Insights) company-wide.Notification Digest / Throttling:…
1 vote -
assign the meeting host role to another participant
I want to use a functionality in RC where, if the meeting organizer needs to leave early, they can assign the meeting host role to another participant instead of ending the meeting for everyone. This allows the meeting to continue even if the original organizer has to drop.
2 votes -
Flexible use for a toll-free number for both US and Canada
We should make sure our toll-free number is open to both the US and Canada. Toll-free numbers should work across both countries for free, meaning a Canadian caller won't be charged for dialing a US toll-free number, and a US caller won't be charged for dialing a Canadian toll-free number. It requires no international codes, just dialing the standard toll-free number.
1 vote -
Disable Account Validation for Specific Users
Option to disable Account Validation for specific Users.
1 vote -
Request original STT for compliance requirements.
Request original STT for compliance requirements.
1 vote -
Live Reports Enhancement
We would like the Live Reports widget to display user extension status, identify the next recipient in the call queue, and provide combined user and call queue details in a single view.
1 vote -
notification
The call recording needs to capture certain keywords and send a notification by email.
1 vote -
Disable On-demand AI Note Taker
Customers have various reasons for needing to disable the Automatic AI Note Taker, but they don't want users to bypass this and enable on-demand note taking during calls. We should allow for the AI Assistant to still be available, be it in the Message or Text tabs, but remove all note taker features if desired.
1 vote -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
5 votes
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