1656 results found
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Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
Include Akuvo CRM in the list of supported CRMs for RingCX browser extensions
They are experiencing issues with using the browser extensions. They are using Akuvo for their CRM, and it is not allowing them to use the browser extension on their end. Upon checking, their Akuvo CRM is not included in the supported CRM list:
CRM
Dynamics 365
Freshdesk
HubSpot
Salesforce
ServiceNow
Zendesk
Zoho
Insightly
SmartAdvocate
Bullhorn
SugarCRM1 vote -
Able to mark voicemails or missed called as taken care of or called back
When using a number that other people receive calls with, give people the ability to mark that a missed call was reach out to or a voicemail was called back to for your team
1 vote -
Emoticons
When someone puts an emoticon " :) " please remove or make optional the feature that turns it into an emoji.
1 vote -
desk phone pairing for Yealink T58W
Add Yealink T58W for desk phone pairing
1 vote -
Caller ID for Auto Rceptionist
The caller ID currently displays “Auto Receptionist – Company Name.” The customer has requested to have the Auto Receptionist removed.
1 vote -
Customize Soft Key for Yealink Deskphone for Hotdesking
Customize Soft Key for Yealink Deskphone for Hotdesking
2 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
1 vote -
analytics call segments definitons or glossary
customer wants to have a definitions of terms or glossary on analytics for better understanding of the terms use on the dashboard
1 vote -
additional email address recipient character for message only extension
additional email address recipient character for message only extension. Currently it has limit characters, so we would like to add more.
3 votes -
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions
If one extension within the same group is set to Do Not Disturb, it should not affect the other extensions.
1 vote -
add background logo on BYOD phones
enable to add a background logo/picture in BYOD phones
1 vote -
Create Tasks, Notes& files etc for calls
Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls
2 votes -
Increase the limit on how many extensions a single user can be assigned to as a delegate which limit is currently set at 10.
Increase the limit on how many extensions a single user can be assigned to as a delegate, which is currently set at 10.
1 vote -
custom ringtone for mobile app
Ability to upload custom ringtone for mobile app
12 votes -
Call Waiting Notification
Currently, during an active call, users hear a tone indicating an incoming call and can answer it without disconnecting from the ongoing call. Customer would like to request the ability to customize the ringtone or notification sound for incoming calls while already on an active call, allowing users to distinguish these alerts more easily.
2 votes -
Exporting call data directly Into Microsoft Dynamics CRM
We would like to explore the ability to export data from which person answered a call queue line directly into our Microsoft Dynamics CRM.
1 vote -
Ability to disable voicemail envelope information when listening via physical phone
In MiVoice Connect users had the ability to disable envelope information before hearing a voicemail messages when listening to the them on a physical device. This needs to be an option to toogle off. there are users that just want the mesage and will only be using a physical device to access it.
1 vote -
Generate report containing disposition of received call being forwarded to voicemail and being abandon/hang up by the customer
Wants to have the option to generate reports where you can see the disposition (abandon/hang up) when received calls being forwarded to voicemail
1 vote -
User report for Group membership
The customer requests a report feature that allows them to view a user's group memberships by clicking on the user's name. He wants it to be shown in excel format.
Customer does not want to go to each user in the admin portal and check on the group membership.1 vote -
Disable the * star key from automatically transferring to the number inserted. Or at least have the option to disable it.
Currently, when on a call, if you press * it will then transfer you to the shortcut/extension of whatever number you dial next. However, our tech support often requires a passcode that starts with a *. We are unable to enter the passcode as it immediately starts to transfer the call. Please find a way to make this optional.
1 vote
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