1768 results found
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Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes -
Improve the overall expereince of National and International whitelisting
As a company who have offices in the USA, the UK and Europe under different UID's I have identified that the overall whitelisting process needs looking at.
1 - Improve the form that needs completing to remove 'International' as a UK user calling a UK Number, this is not an international number. So the wording needs improving on the forms.
2 - When we submit a whitelisting form, it takes too long for the form to be processed when the support team pass it to team who process the forms. Can support reps not be enabled to do this.
3…
58 votesWe appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!
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Keep User Data
We would like the ability to retain user data even after deleting a user extension, since some users leave the company but their generated data should still be preserved.
1 vote -
Improving RC/BTCW app administration.
To be able to manage users' settings from the BT CW or RC app (administrator settings).
In this specific case, our client is unable to set a default noise-cancellation setting for all users. There is no template in the service portal or the app administration.
Consequently, the administrator does not have full control of users` settings in the app.2 votes -
Abandoned Calls details in Analytics Portal
The customer is requesting the addition of a feature within the Analytics Reports that would allow them to view detailed metrics on abandoned calls. Specifically, they would like the ability to track the total number of abandoned calls over a selected time period, as well as additional context such as timestamps, call queues involved, and caller information (where applicable). This visibility is critical for evaluating call center performance, identifying potential bottlenecks in call handling, and improving overall customer experience.
4 votes -
Use RingCentral number for Zelle
Allow me to use RingCentral number for Zelle so I can accept payment.
2 votes -
Support for 000 Emergency Dialing in RingCX Web Agent
Enable configuration or native support for regional emergency numbers (e.g., 000 for AU) within the RingCX Web Agent, aligned with compliance and emergency calling standards.
1 vote -
When we provision a user we want them to be in a active state right away
Users are able to sign in with SSO currently, our issue is when we provision a new user they are in a pending state until they click the link in an email. We do not want this. When we provision a user we want them to be in a active state right away
1 vote -
Call Log Report should indicate internally transferred calls as well.
Call Log Report should indicate internally transferred calls as well.
4 votes -
Park location for manualy provisioned devices.
Customer wants the option to use the Park Location feature even if the device was manually provisioned.
1 vote -
SSO Log In
We have successfully configured RingCentral to use SSO via Entra ID, however our users are being redirected to service.ringcentral.com when using the browser client instead of the desktop client, causing some confusion. Is there a way to redirect them to their RingCentral App UI after SSO has occurred, or do we have to create an enterprise application and change it to a bookmark, then enable SSO that way?
2 votes -
attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
Customize Call and SMS Reporting
We would like one report that shows us Username, Ext, Company, # of Inbound Calls, # of Outbound Calls, # of SMS Inbound, # of SMS Outbound, within a month.
1 vote -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
2 votes -
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.
1 vote -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
AI Receptionist Greeting Layer
We have a customer who would like multiple layers in the greeting. After the AI Receptionist provides the initial greeting, there should be an additional layer—for example, a follow-up message like, “Thank you, transferring you to the team now.”
1 vote
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