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  1. I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.

    16 votes

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    1 comment  ·  Other  ·  Admin →
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  2. The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.

    1 vote

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  3. Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)

    2 votes

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  4. Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.

    Looking to have the following number types to be added to the call flip:
    User DIDs
    Co-worker DL/DID
    Company numbers
    Group DIDs (CQ, IVR, DLG, etc)

    2 votes

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  5. The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.

    1 vote

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  6. Having users put themselves in DND to avoid answering calls. Would like to be able to remove them from doing that.

    14 votes

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  7. The customer has an idea for a feature where they can request to disable the inbound SMS only.

    6 votes

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  8. Customer mentioned that they wanted an Arizona area code (408) phone numbers to be added on their account, but the original process is to have it added by the Telco Ops team which will need a replacement from their existing phone numbers. User declined this request.

    Can we have them add the phone numbers with area code preferred so they can just purchase it instead of replacing it with an existing phone numbers in their inventory?

    2 votes

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  9. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    16 votes

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  10. I would like to have the capability where I would just skip the greeting and maybe press 1 to just leave a voicemail.

    1 vote

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  11. 10 ----> 11 - initial call
    11 ---> 12 - put on hold 10, calls to 12 - in the display of 12 it shows talking with 11, and then 11 transfer 10 to 12.
    10 ---> 12 - 10 and 12 talk, in the display of 12 it shows talking with 10

    When the call ends, in the history of 12 it shows the call came from 11, and not from 10.

    Is there a way/configuration that in the history to show that the call came from 10 instead of 11? Yealink T46U

    3 votes

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  12. The customer wanted to transfer a RingCX call on a deskphone using the transfer button

    1 vote

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  13. limit the length of voicemails that can be left

    1 vote

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  14. Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.

    2 votes

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  15. Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    16 votes

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  16. Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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  17. Removing the ability to let the customer save or print the chat queues from RingCX.

    1 vote

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  18. Add an option to adjust the settings of the document camera connected on the RC meetings to scan a documents

    1 vote

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  19. Please consider using the word "Chat" rather than Message on RIngCentral

    1 vote

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  20. There's an option to turn off ringtones on the RingCentral desktop app but no option to turn off ringtones on the RingCentral mobile app

    4 votes

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