1813 results found
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Just want to receive call notes only for calls that are routed to a specific user extension regardless whoever user answers it.
We have call groups set up to a user extension and I only want to receive call notes for the calls that came in to this extension regardless of whoever the user within the group answers the call.
But I don't to set up call notes notification to all of the user extensions that are part of the call group because I don't want to receive call notes when their direct numbers or extensions are dialed.
4 votes -
Allow Multiple/Dual Call Recordings per Call Session
We would like to request a feature or configuration that allows the system to generate two separate call recording files for a single call session
1 vote -
When I download call recordings, alert me if the request is too large for the ZIP file limit
I have been downloading call recordings in monthly intervals. I recently discovered that not all the recordings are in the ZIP file. I took it down to downloading 5 days worth of calls and it was missing recordings. I used another provider before that had a really good download system. If I downloaded a month's worth of calls and it was too large for their ZIP file limit, it would automatically create multiple ZIP files for the download and alert me. This is what I want - either an alert that the download is too big, or that RingCentral's system…
1 vote -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
22 votes -
Native Integration with National Do Not Call (DNC) Registry
I would like to request a native feature within the RingCentral (RingEX) and RingCX platforms that automatically identifies and flags phone numbers registered on the National Do Not Call Registry.
2 votes -
Add a Feature to Add Additional Notes or Cancel an Existing Email
Often times, customers reach out to Leaders to add additional notes or cancel an email that has already been submitted. We would like the ability to add these notes to the email without compromising it's position in queue and be able to cancel the email and remove it from the queue.
Today if I were to add these notes I would have to forward it back into the queue and it would fall to the back of the line. Or the other option is using our priority queue but then we are pushing it to the front of the line.…
1 vote -
Save/Discard prompt in Salesforce integration
The save/discard prompt appears to work correctly when users are editing standard Salesforce objects such as Contacts. However, when users are editing a different or custom object (such as your Intake object), the integration redirects directly to the caller’s Contact record without prompting to save unsaved changes.
1 vote -
Ability to upload Ring Central logs when creating cases
The customer makes cases for calls dropping, but the attachments section won't allow them to upload the call debug log. These are not overly large and aren't call logs going back days. But a morning log with minimal calls in the logs. It would be simpler to upload them when cases are created, rather than waiting for an agent to respond and request them.
2 votes -
Option to provide flex licensing for RingEX users much in the same way we charge for RCX
Why don't we offer flex RingEX licenses as an option to clients at a set premium like we do for RCCC and RCX?
This would eliminate customer friction in cases of seasonality as well as negate some scenarios of needing elasticity clauses for smaller clients.
It would also help prevent CSat and long downsell cycle times for adamant customers.
1 vote -
collect attendance records for video meetings
I have a potential customer who conducts interactive training videos. They would like to document those in attendance. How can we do this?
1 vote -
Unified SMS and Call History
Customer would like to have a Unified SMS and Call History that's accessible regardless of a user's roles.
1 vote -
Mapping for RC email different from the UPN or the Email in Entra | SSO
At present, the registered RingCentral email must match either the UPN or the email address in Entra for users to successfully sign in via SSO.
It would be beneficial to have an option to map the RingCentral email to a value other than the UPN or primary email in Entra.
3 votes -
Each Idea should have unique reference to make locating and referring to easier
Each Idea should have unique reference to make locating and referring to easier
This reference should be included in the notification when emailing acknowledgement2 votes -
Separate voicemail box per user on multi site
Customer wants to have an option per user to have a separate voicemail box per site they're part of to easily check where the voicemail comes from.
1 vote -
It would be nice to allow a caller to click on # or * to return to the main menu for an announcement only or message only extension
I currently have an announcement-only extension with information, but there is no way for a caller to be routed back to the main menu. They just get hung up on and have to call again... so inconvenient. It would be nice if they could press a button to return to the main menu.
1 vote -
Call log transcript
Importing the call summary from call logs as a whole file without having the need to download the transcript on the app
2 votes -
From Mobile App - Subject line and subject summary needs to pull through onto Outlook/Gmail when sending AI summary notes
The mobile app, does not work like the desktop app - when sharing AI summary notes from within the mobile app to Outlook or Gmail. The subject line and summary text at the top is not populating the Extension - First Name Last name of the caller (as it does from the desktop app). It also works differently if using an android or iOS phone. With android it pulls no caller information through and no subject line and with iOS it pulls only the extension number through, no First name or last name. This bug needs to be fixed, it…
2 votes -
Automatically change the caller ID number prevent their number from being tagged as spam.
The customer is inquiring about a feature that would allow them to automatically change the caller ID number when their main number reaches a specific number of outbound calls. They want to know if this feature can use numbers from their inventory of existing active numbers to prevent their main number from being tagged as spam.
2 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Having AI Receptionist Pause When caller is Talking
The customer reported that the AI receptionist talks over callers by completing its sentences while they are speaking. They would like the system to pause when the caller starts talking to allow for more natural interaction.
1 vote
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