1434 results found
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Salesforce Call Routing
Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.
2 votes -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
1 vote -
1 vote
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BT Cloud phones connect to external devices
The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.
2 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
1 vote -
Access Handling Management for Partners
For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.
10 votes -
HUD for iOS mobile app
The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back just in case that call goes unanswered by my team members.
67 votes -
Forward Calls to the Main Site to an External Number
It would be great if we can allow transferring incoming calls to the main site to an external phone number
10 votes -
Click to call using iphone
Able to use Iphone on click to call options on websites. The feature works on android and computers but not on iphone.
2 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
User logged off from group, when user logs off on the PC
A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.
10 votes -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
3 votes -
1 vote
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Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
Disable 2fa on a user level
To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.
5 votes -
Send Voice Notes via message
It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.
1 vote -
Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- "if no one answer" option on user extension, allow an option to forward a call to a working hours IVR menu and after hour IVR menu.
3 votes -
Enter account information after company number is dialed
As part of caller verification, after the caller will dial the number, there should be an option in the IVR system where they can enter their account information i,e. account number for security purposes.
2 votes -
Old Call Recording
We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.
1 vote
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