1768 results found
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Call Forwarding based on Status (available, busy, do not disturb, etc)
If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.
22 votes -
Add the ability to transfer multiple parties to an extension
Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
1 vote -
Add ability to change Availability Status for individual and Queue from Desk Phone
When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.
9 votes -
Change VM pin to 4 digits
Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6
5 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
5 votes -
Dial Zero to reach operator from user extension
Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
35 votes -
CallerID Name in UK
It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
28 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
55 votes -
Upload a video to texts (currently limited by size allowed in upload of MB)
For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.
6 votes -
Update CID On Forwarded Calls
If a call is forwarded to another extension from the an extension it would be nice to modify the incoming CID on the destination phone.Example:Call comes into extension 150.Extension 150 is set to forward to 170 if 150 doesn't answer.On extension 170 we would like to have the CID modified similar to what is done in Call Queues to indicate call came from another source and not their DID.-Mitch
2 votes -
International Toll-free number calling
For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html
8 votes -
Limit Common Area Phones
Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
3 votes -
Alert users when being monitored
It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
6 votes -
Setting Groups of contacts to send bulk messages to
I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at specific intervals, it would take away all the manual work.
1 vote -
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
44 votes -
Call Transfer
Should have a way to transfer an incoming call without having to actually pick up the call
6 votes -
Use star code change IVR
Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
2 votes -
Improved Bluetooth headset compatibility
Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.
10 votes -
Sort SMS/text messages into folders
We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to find the right one.
5 votes -
Set Users Status on their behalf
It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.
67 votes
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