1637 results found
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Ability to reply to the New Text Message Notification
If you receive a New Text Notification in email, it would be great to be able to reply to it and have the reply message go back to the originator of the text. This would eliminate having to go in the RingCentral app to reply.
10 votes -
Having the option to put all users under the same main number with no individual numbers, just extensions
There should be an option for all users to be under the main number and only have extensions as opposed to having individual numbers. There should also be a feature that allows all users to send texts from the main number as to not confuse clients
6 votes -
Phone call satisfaction feedback/survey
How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
14 votes -
Add the option to transfer calls directly to voicemail on Unify CPXXX phones.
Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to know if someone is on the phone and if we have to send a call to them or directly to VM. This feature would allow for much better workflow and better client retention within our company.
2 votes -
Enabling one press Intercom from Polycom Deskphone
Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.
10 votes -
Ability to test headset to see if sound works
The old RingCentral had the ability to test to ensure that the headset volumes were working.I am running version 21.2.15.482 updated 04/28/2021. I am using a Toorun M26 Bluetooth headpiece V4.1 which works very well with RingCentral.I can see in Notifications and Sounds where I can set my microphone, speaker, & ringer sources; I see the volume control. There is no place to test the sources like there used to be in the old RingCentral app.I would like to be able to test the sources before I start my day to ensure everything is working properly. I am not talking…
4 votes -
Custom Ringtone for Plug-In
Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!
7 votes -
Allow multiple PCs to use Softphone simultaneously
It's very annoying having to de-authorize a PC to make calls after moving between PCs.
5 votes -
Conference call reporting
We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea…
8 votes -
Virtual Phoneservice for Freshdesk
Integration with Freshdesk Phone Service in the Ticket System
1 vote -
Enable all users in call queue access to a general mailbox on desk phone.
I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.
8 votes -
Allow Ring My Phone to be turned on/off by user with presence monitoring
Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.
18 votes -
Detailed Call Log Information on the Desktop app.
If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To:864-772-3410 (me) for example. That's what I need to locate when using computer.
1 vote -
Add a notes/description field to each user extension visable to only admins
I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a certain way.
12 votes -
Setting to auto generate unique Audio Conference Calling participant code
I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.
2 votes -
Globally Change hold music for all users
also connecting music.
7 votes -
Pause followed by additional digits
I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk advised they were not able to provide a solution.
12 votes -
Forward a call to another phone, but continue ringing initial phone.
Once a call gets forward to another person, the original person still has a chance to pick up the call.
1 vote -
Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
9 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
20 votes
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