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1470 results found

  1. Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.

    16 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Ability to play voicemail from the desktop application and listen to the voicemail audio on the deskphone while in desktop pairing.

    10 votes

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  3. Public Park Call to keep the Original Caller's Caller ID instead of the current behavior where the caller id of the original caller is being dropped. It's helpful for the recipient of the call to know where the call came from originally. Thanks!

    8 votes

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  4. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    1 vote

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  5. It would be helpful to have Ringsense Ai notes enabled for Ringsense users who did not meet the deadline for pre registration for RingSense

    1 vote

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  6. Customer wants to request an international number, but the request keeps getting rejected because the documents that's being uploaded are invalid.
    The Customer advised that their setup is that they have purchased an office in Denmark, through an Office provider.
    The Customer wants to be able to request an international request with their setup.

    2 votes

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  7. Need to have an option to ignore intercom calls

    3 votes

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  8. Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes

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  9. The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.

    1 vote

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  10. 1 vote

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  11. The customer wanted to connect their BT Cloud phones to a Ring Bell and a Bluetooth speaker so they could hear the phone's ringtone anytime they received an incoming call.

    2 votes

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  12. For the majority of sales partners it is a basic requirement that they are and remain THE sole contract and contact partner for their customers. This applies to the contractual design as well as to the support.This must support the management tools. Partners may only see their own customers, but must be given the opportunity; accept, create and manage tickets. Analysis options (e.g. quality of connections, discussions, conferences and more) must also exist.

    10 votes

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  13. It would be great if we can allow transferring incoming calls to the main site to an external phone number

    10 votes

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  14. Able to use Iphone on click to call options on websites. The feature works on android and computers but not on iphone.

    2 votes

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  15. When the call is forwarded, the journal should show who took the call.

    10 votes

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  16. Call history for 30 (90) days if customer decides.
    It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.

    10 votes

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  17. It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.

    3 votes

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  18. We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.

    1 vote

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  19. To have the ability to disable 2fa on a user level. Currently, disabling 2fa will disable for the entire account.

    5 votes

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  20. It would be great if we can send voice notes on the messaging platforms, just like WhatsApp, IG or FB.

    1 vote

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