1591 results found
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Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
8 votes -
Provide RingEX Real Time Voice Stream to Omilia for Agent Assist
Using RingEX with Call Queues, it would be of benefit to RingCentral, Omilia, and customers to have Agent Assist. In order to have this a Real Time voice stream is required. I would like to enter this in as an idea as it will provide great benefit to those RingEX customers in the FinServ space and includes insurance.
1 vote -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
3 votes -
Improve Cross-Carrier Communication for Call Routing Failures
Implement a mechanism or feature that allows seamless communication between upstream carriers (e.g., AT&T) and downstream carriers (e.g., Lumen) when there are issues with call routing. This would help RingCentral troubleshoot more efficiently by enabling direct coordination between the carriers involved, reducing the burden on customers to initiate the process.
1 vote -
Support Simplified Direct Inbound Routing via ACR from External Carriers
Enable RingCentral to support and recognize direct automated call routing (ACR) from external carriers to RingCentral DIDs without requiring legacy dependencies like remote call forwarding (RCF) chains or PRI circuits. This would allow external numbers to route directly to RingCentral numbers, maintaining clean call paths and reducing complexity in inbound call flows.
1 vote -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
ISP Connection Log
User wants to have/implement 'ISP Connection Log' to monitor their system.
1 vote -
Ability to answer Apple Verification Calls
The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866
39 votes -
use '0' as a direct user extension
• What issues is this solving for? - so the customer can use number '0' as their direct extension number
• How will the feature help customer’s processes? - easy to remember their extension number
• Who would benefit from it? - the customer
• How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'5 votes -
download bulk images within a folder
Within a folder I should be able to select the images tab and select multiple images for simultaneous download.
1 vote -
delay connecting the call
Ability to change the seconds of the call while it connect to a user
2 votes -
Use the MVP Number as the caller ID.
We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.
2 votes -
Option to Add a Greeting
We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.
For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.
2 votes -
Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
25 votes -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
1 vote -
email subject
There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.
1 vote -
Call Waiting "Disabled" Function
We have a customer reporting an issue where calls are still being received even though Call Waiting is disabled. When the extension is configured for IVR Key Press or Call Queue, the call should not be directed to the extension and should instead go to voicemail, as per the system's design.
For example, if Extension A is set to IVR Key Press 1, when the caller dialed main number > IVR > presses 1 and is directed to Extension A via the IVR, the system should not be offered to the extension and should instead be sent to voicemail.
2 votes -
Set default outbound caller id
the ability to set your main number as outbound caller id as default on your account. While you would still have the flexibility to select other numbers as needed, the system should automatically revert to your primary number as the outbound caller ID once the call is completed.
2 votes -
Zero dialing Custom Rule
We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.
2 votes -
Ring me feature
Customer would like to have an option that when someone click the hyperlink for ring me it calls directly to their line without asking for the phone number
1 vote
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